“great tool”

Pros

Tebra's interface is very user friendly so scheduling appointments, managing billing and keeping up with patient communication feels effortless and because the clinical and administrative tools are combined in a single platform, our teams workflow has become noticeably smoother. Their support staff is also responsive and usually sorts out issues promptly.

Cons

Sometimes I notice the system slows down during peak usage and those occasional lags can disrupt my workflow. On top of that a few customization options for reports and documentation feel limited and could use more flexibility and improvements.

“User-friendly and cost-effective”

Pros

the interface is user-friendly and Surescripts works well. The software is cost-effective too and SOAP notes are simple and easy to learn.

Cons

Personally so far there is nothing I dislike about this tool. In short I do not have a single complaint to share whatsoever right now.

“The worst software/company all arpund”

Pros

The promise that it could provide all Around support and customization

Cons

Interface, billing (patient billing impossible to set up) very expensive. Staff not helpful. Entrapment into contracts that you cannot get out of. Not ability to built custom H&P. Do not use them. You will regret it

“easy access to expert help”

Pros

I love the easy access to customer service anytime! Our practice uses the scheduling and billing platforms and they can even handle the most technical billing questions.

Cons

On the mobile app, there's no way for my front desk staff to print a simple, easy-to-read itemized statement for a patient who has had multiple procedures go through insurance. That's a feature we're really missing.

“clear layout with one quirk”

Pros

Definitely prefer Tebra over the other EMR system we use. It's very easy. I love the free typing, which is great. It's easy to see my schedule because it's clearly outlined. I also love being able to pull up my old notes to review while I'm typing new ones. It's so easy and the layout is very clear to follow.

Cons

It bugs me that when I first open my dashboard, it never shows the current day. I always have to click the "go to today" button to get it to show the right date.

“gets the job done but overpriced”

Pros

It gets the job done but it's just like every other EHR out there. Once my contract is up, I'm switching to another one to keep my overhead costs lower.

Cons

The cost is a big issue for me. You're already one of the most expensive EHRs out there and you keep increasing the price. You even charge extra for simple things that should be free like an AI assistant.

“Excellent service from the very start”

Pros

The service is excellent and the training with my current coach,he has been very good. The salesperson was also great.

Cons

There's nothing in particular that I dislike. Actually I like it very much! I haven't had any negative experiences so far although I am still at the beginning of using it.

“great deal with a few wishes”

Pros

I really liked having a one-on-one onboarding coach assigned to me, plus the online classes to help learn the software. Tebra University and the support center are always there if I need them. Getting integrated E-labs and a robust package for one fee is a great deal.

Cons

I wish the calendar could sync with my Google Calendar. Also for a psychiatry practice, there just aren't enough standard screening tools included.

“Incredible service! 100% recommend”

Pros

Hands down, the customer service is unmatched! I'm routinely impressed by how well-trained and competent every single representative I've talked to has been.

Cons

I don't have any complaints to report so far. I am really confident that whenever I call Tebra for help, they'll have my problem solved by the time I hang up the phone.

“excellent and clear customer service”

Pros

Customer service here has been excellent. I have never had a negative interaction with anyone who assisted me and what I like is that when a rep asks questions they take the time to explain the reason behind each inquiry so everything feels clear.

Cons

I honestly cannot think of anything I dislike about their support. It is rare for us to speak with someone who has likely been on the phone all day helping others but still, every time they respond with the same kindness and professionalism every time we talk.

“honest and fair, but a budget stretch”

Pros

They're honest, fair and efficient. It's been very pleasant to work with them and I would definitely recommend them to my peers.

Cons

Even though the pricing is fair, my budget is very tight so the money is an issue for me. I will say, they were helpful and broke down the fee over a 6-month period for me.

“Love the features!”

Pros

Thank you Tebra :) this is a dream come true. It really feels like a dream come true! Hopefully this is the beginning of great things for us.

Cons

It doesn't automatically show the patient's age. You have to remember to type it in manually to keep the records accurate. Just a heads-up!

“the worst customer service experience”

Pros

I wouldn't really know yet. It's been three months, I've been paying the full monthly charge and I am still in my training period.

Cons

This is the worst customer service I have ever experienced in my life. We're still waiting for our training. We've called, emailed, tried everything and gotten nothing. One morning we even cancelled patient appointments waiting for a Zoom call that never happened. Two weeks later, the support person apologized and said she had the wrong date on her calendar. We're switching to another company.

“Quick and easy to use”

Pros

The ease of use is the best part. I find the system is quick and meets all our needs. I just wish I could scan lab results directly into the lab tab instead of the documents section, since we don't have the interfaces.

Cons

I don't have any real complaints but I would like a way to permanently delete the profiles of users who no longer work at our clinic, so they're completely removed from our active list.

“problematic for coding”

Pros

Customer care is attentive but getting things done often involves a lot of run-around. Sometimes though, you find someone who helps you right away.

Cons

It's really problematic to find codes. Once you're done with coding, you can't go back to make addendums or changes. It's taken me a year just to get LabCorp set up. The system can't incorporate COLOGUARD tests and it can't connect to my imaging account (AKUMIN) so I can review test results in Tebra.

“smooth and easy onboarding”

Pros

It is easy to use and the onboarding process has been smooth. Any time I've had questions, I've been able to get someone on the phone easily to help guide me.

Cons

I haven't had any issues so far. I'm still pretty new to the program but I don't have anything negative to say about it right now.

“proven to be a game changer for us”

Pros

I am really impressed by how user friendly the software feels. From handling payments to seamless integration with my website, it is a genuine game changer. So I am excited to keep using it.

Cons

The system feels fairly complex to use. It comes with a steep learning curve and needs a significant amount of time to setup which becomes tricky when I am trying to run my business and integrate everything at the same time.

“Love the mix of learning options”

Pros

What I really love about Tebra University is the mix of self-guided modules and live instruction. As having both options helped me make the most of my learning experience.

Cons

It would be great if I could have an agent come onsite for training as well. additionally I feel like some features could be refined in certain areas to feel more user-friendly within our practice.

“offers great support!”

Pros

Tebra software is really easy to use and whenever I need help, support is always there. That makes it simple for me to get things done without stress.

Cons

I am not too happy with the reports available and it would be great if the credit card process was smoother or if the pricing was more competitive with WebPT.

“really good service”

Pros

Managing everything is simple and the customer service is excellent as they were quick to answer all my queries.

Cons

At first I found it a bit tricky to install the app on my Mac.