Tebra Reviews

“Changed their name but not the quality”

Pros

The only thing I like about this tool is its interface as it is quite attractive.

Cons

There are so many problems, it's hard to even list them all. The scheduling software often drops appointments and the customer service is completely incompetent. The billing system doesn't provide accurate reports, which leads to missing many claims that I thought went through. The system crashes regularly. They make grand promises before you buy, but I'm still waiting for things that were supposed to be done within a couple of months of signing up. They assure you that someone will call you back, but it rarely happens. It's nearly impossible to get a manager on the phone. They changed their name due to their terrible reputation, but it's the same awful product. I know it sounds like I'm just ranting, but I'm so exhausted from dealing with them. I've truly had enough.

“Not recommended to medical practices”

Pros

I like the interface because it functions well and it is easy to navigate the windows for billing.

Cons

Terminating their services is a real struggle. I can't even do it online. When I call, they initially claim it's terminated, but then they say it's not and continue to bill me and send me to collections. We wanted to terminate because we couldn't find a competent outside biller who would use their software. We reached out to them, and they gave us three names. We tried two, but it ended up wasting a lot of our time and money. Eventually, we had to do the billing in-house until we could switch software and find an external company to handle billing.

“Non existent customer support”

Pros

At present there is nothing extraordinary about this tool. Yes, the notes are ok but so are Microsoft Word documents.

Cons

It is a major issue that I can't collect payments from patients. In the past, their customer care has been very terrible and it takes weeks for them to get back to you. Or sometimes, when I have left a review, they immediately call me, and that doesn't look good.

“It has gotten only worse”

Pros

At first we thought that the Tebra team is trying to understand the requirements of a mental health practice from a business and functional perspective. However this was not the case.

Cons

I have to say, their customer service is the absolute worst in the industry. The process they have for deactivating a provider is ridiculously time-consuming and complex. I have actually spent up to 2 hours on the phone with them just to deactivate a provider.

“Quaity massively dropped since pandemic”

Pros

Before the pandemic, I used a less efficient system. With this one, I had direct phone support, free onboarding, and user-friendly features. It compresses a lot of information, which takes time to master. Cutting off support abruptly is unacceptable.

Cons

When it comes to getting help, direct phone contact with a human is missing. Instead, all customer support inquiries are directed to a single overwhelmed individual via email. Unfortunately, responses to these emails can take days, leaving users feeling stranded. Additionally, the training videos provided are outdated and do not align with the current software versions, leaving users to navigate the system largely on their own despite paying a significant monthly fee of $300 to $400.

“Highly Disappointed”

Pros

I'm deeply disappointed with the agency's services for web development and patient scheduling applications. Despite their promises and advertisements, they failed to fulfill their commitments. The quality of the web development work was subpar, lacking essential functionalities and design elements we had discussed. Furthermore, the patient scheduling application was left incomplete, leaving us without a crucial tool for our operations. This lack of follow-through and professionalism has caused significant setbacks for our business. Based on my negative experience, I would advise others to approach this agency with caution.

Cons

I experienced nonexistent service from the department. When attempting billing, I was redirected to another department, creating a frustrating loop.

“You dont get what you pay for”

Pros

we had a smooth experience setting it up because the team was really professional, overall the quality of their services is great.

Cons

The services don't match the standard promised in the sales pitch. Despite receiving credits, the billing department attempts additional charges instead of absorbing the credits.

“A really helpful tool”

Pros

I really like this app because it is so simple and practical, I can easily find whatever I may need. Patient intake and admission processes are also simple, making the patient information input easy.

Cons

Nothing to complain about.

“Impressive ease of use”

Pros

It's easy to use, great for scheduling in small to medium clinics. It really made our work easier and more efficient.

Cons

Listing medications in alphabetical order or updating scripts when dosage or directions change isn't possible, making medication management complicated for us.

“Amazingg”

Pros

As both a Practice Owner and Therapist, I've experienced a lot of benefits from Tebra Medical Software. Its user-friendly design and efficiency streamline everything from documentation to billing, allowing me to devote more attention to patient care and less to administrative tasks. I wholeheartedly recommend Tebra to fellow practitioners seeking a comprehensive software solution. Plus, it's really affordable!

Cons

I'm completely satisfied with Tebra Medical Software; it has exceeded my expectations and operates smoothly.

“Happy with our transition”

Pros

I really like the user interface of this app, its very well designed.

Cons

Template spacing issues persist when creating templates, which can be frustrating to deal with.

“Great job”

Pros

Both the desktop and online versions are very user-friendly and make our work more efficient.

Cons

I wish the desktop version received more attention and was as powerful as the online version.

“Perfect EMR”

Pros

I can easily document everything in it, its really simple and prescriptions also get easier with this.

Cons

Sometimes, not all the ICD pop-ups easily, and occasionally, it deletes my doc, which is frustrating.

“Works fine”

Pros

Using it is straightforward, no steep learning curve. It did not take me a lot of time to learn it completely, it is pretty easy and straightforward.

Cons

Customer support, IPCS on-boarding, and irritating glitches, like phone app display cut-offs, have been my main concerns.

“Site breaks down with no assistance”

Pros

I have found the EHR itself runs smoothly and is simple to navigate but whenever the site has issues there isn't anyone available to assist which is frustrating.

Cons

Customer service has been awful for me. There's literally no one to speak with when the website breaks down and I have been waiting more than a week for them to resolve my site. My online booking suddenly quit working, my profile photo disappeared and my professional title was changed incorrectly for no reason. every day I call and they say there's nobody available to assist and to just wait for an email which is incredibly frustrating.

“Deceived by false capability claims”

Pros

I feel deceived by the false claims they made about their capabilities

Cons

honestly I wouldn't know even where to start. The platform feels outdated and I encountered an inability on their part to develop an API and link it with other systems as they had assured.

“User-friendly and highly efficient”

Pros

In my role as a practice owner and therapist, I have come to rely on Tebra Medical Software because it is user friendly and highly efficient. Plus it handles everything from note-taking to claims processing in a smooth way which lets me spend more time with patients instead of getting bogged down in paperwork. I often tell other clinicians that it is a comprehensive, budget-friendly choice worth considering.

Cons

honestly I am fully satisfied with Tebra Medical Software. It feels great when a product goes beyond what I expected and gives me nothing to complain about. I hope it continues to run smoothly and supports my practice reliably.

“good option for free clinic”

Pros

Free access is a boon for community clinics and nonprofits. We really appreciate it.

Cons

Some additional features are only accessible with the paid version, which may be a limitation.

“Sorts billing for us”

Pros

It takes care of all our billing needs really well.

Cons

I think there should be better control over changing or deleting billing slips to avoid the need for re-billing and re-submission.

“Efficient and Fast”

Pros

It is really quick and easy for us to look up patients, manage referrals, and access documents through this app.

Cons

Communication issues arise when we send messages to different coordinators, leading to missed messages or delayed responses.