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Overview

Therap software offers a robust EMR platform built for the complexities of HCBS and LTSS providers. While the navigation can be multi-layered, its comprehensive, interconnected modules for case management, billing, and EVV create a powerful, unified system for managing complex compliance.

Therap Specifications

  • Appointment Management/Scheduling
  • Mobile App
  • Billing and Invoicing
  • Claims Management

Therap Features

Electronic Health Records

This module allows providers to track comprehensive health data, including care plans, appointments, and lab results. It is designed for human services, enabling staff to record nursing and healthcare supports from any location and generate detailed individual reports.

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Case Management

The solution streamlines service coordination for targeted case management providers. It allows permission-driven viewing of information across linked agencies, simplifying the documentation of remote or face-to-face visits and the distribution of individual support plans.

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Electronic Visit Verification

Therap's EVV capabilities ensure federal compliance by capturing all six required data elements. Its mobile app provides GPS and time-stamp verification for staff check-in/out, and it directly integrates service documentation with visit data for accurate auditing.

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Billing Solutions

This module provides integrated billing tools designed for service providers, streamlining workflows from documentation to reconciliation. Therap supports professional and institutional claims and allows users to manage configurable billing rules and maintain Medicaid eligibility data.

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Incident Reporting And Management

Therap provides a complete toolset for reporting incidents via the general event reports (GER) module. It supports the full investigation process, including point-of-service submission, follow-up management, and tracking abuse, neglect, and exploitation.

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Pros And Cons of Therap

Pros

  • Supports a centralized client information storage

  • Comes with seamless integrated billing and scheduling

  • Offers a robust GER and incident reporting module

Cons

  • The initial setup could be simplified, as per some users

  • Currently lacks auto-save options on mobile app forms

Therap Reviews

Total 20 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

60%

4

Stars

35%

3

Stars

0%

2

Stars

0%

1

Stars

5%

Share your experience

MW
Mishka W.

Small Business, 11-50 employees

1.0

“Buggy menus”

Pros

About the only positive thing I can say is that signing out works every single time.

Cons

As a business admin this is easily the most frustrating and least user friendly software I've ever been stuck using. Even basic tasks become unnecessarily hard and the menu feels outdated, awkward and clunky. There's a huge library of "how-to" videos which sounds useful at first but it really isn't. The search feature fills the results with unrelated content so you end up digging through it all yourself. Honestly on what other platform do you need a full training library just to handle simple things like tracking meds or assigning staff? Our employees dislike it, I dislike it and even our owner can't stand it but since the state "recommends" it we're forced to keep using it for compliance. On top of that it's overpriced. If your job requires this software hopefully you've got a lot more patience and spare time than I do.

Rating Distribution

Ease of use

1

Value for money

2

Customer Support

2

Functionality

1

SA
Sparkasia A.

Small Business, 11-50 employees

5.0

“Documentation done right”

Pros

Has expanded a lot over time and really helps agencies stay more compliant while making documentation simple for users.

Cons

At this point I haven't run into any issues and everything is working well.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Mid Market, 51-100 employees

5.0

“constantly improving and user-focused”

Pros

It is an excellent data driven platform that keeps evolving with new ways to make users work more manageable and efficient.

Cons

There really isn't anything in particular that I dislike about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Frequently Asked Questions

Who are the typical users of Therap?

The typical users of Therap features are service providers and local and state governments using it for a range of use cases, such as IDD, HCBS, aging and home health, autism programs, LTSS, and mental health.

What other apps does Therap integrate with?

Therap software supports integration with Individual Tracking and Human Resources (HR) systems through APIs.

What level of support does Therap offer?

Therap provides support through phone, portal, support center, webinars, FAQs, and training resources.

Does Therap offer an API?

Yes, Therap offers an API.

Does Therap have a mobile app?

Yes, Therap offers a dedicated mobile app for both Android and iOS smartphones.

What language does Therap support?

Therap is primarily available in English.

What types of pricing plans does Therap offer?

The Therap price is customizable as per the specific needs of each business. Request a personalized Therap pricing quote for your business.