Last Updated
Overview
Therap software offers a robust EMR platform built for the complexities of HCBS and LTSS providers. While the navigation can be multi-layered, its comprehensive, interconnected modules for case management, billing, and EVV create a powerful, unified system for managing complex compliance.
Overall Rating
Based on 20 users reviews
4.5
Rating Distribution
Positive
95%
Neutral
0%
Negative
5%
Starting Price
Custom
Therap Specifications
- Appointment Management/Scheduling
- Mobile App
- Billing and Invoicing
- Claims Management
What Is Therap?
Therap is an Electronic Medical Record (EMR) software designed specifically for service providers in intellectual and developmental disabilities (IDD) and other human services sectors. The software provides a comprehensive platform that moves beyond basic electronic health records by offering interconnected tools. Its capabilities for service, goals, and outcome tracking enable organizations to document person-centered plans. Likewise, the electronic visit verification (EVV) modules help prove service delivery. Overall, Therap enables agencies to solve key pain points by streamlining documentation, managing quality assurance, and ensuring regulatory compliance from a single system.
Therap Pricing
Therap Integrations
Who Is Therap For?
Therap is ideal for service providers and local and state governments for a range of use cases, including:
- Intellectual and developmental disabilities (IDD)
- Home and community-based services (HCBS)
- Aging and home health
- Autism programs
- Long-term services and supports (LTSS)
- Mental health
Is Therap Right For You?
Therap is the right EMR for organizations operating in complex HCBS, LTSS, and IDD fields. Its standout capability is its fully integrated, compliance-first design, built to be scalable for both small providers and large multi-state organizations. The platform meets high security standards, including SOC2 and HIPAA compliance. With Gold Partner status with Oracle and a strategic partnership with APSE 1, Therap is a trusted choice for agencies focused on quality and audit-proof documentation.
Still not sure about Therap? Contact our support team at (661) 384-7070 for further guidance.
Therap Features
Electronic Health Records
This module allows providers to track comprehensive health data, including care plans, appointments, and lab results. It is designed for human services, enabling staff to record nursing and healthcare supports from any location and generate detailed individual reports.
Case Management
The solution streamlines service coordination for targeted case management providers. It allows permission-driven viewing of information across linked agencies, simplifying the documentation of remote or face-to-face visits and the distribution of individual support plans.
Electronic Visit Verification
Therap's EVV capabilities ensure federal compliance by capturing all six required data elements. Its mobile app provides GPS and time-stamp verification for staff check-in/out, and it directly integrates service documentation with visit data for accurate auditing.
Billing Solutions
This module provides integrated billing tools designed for service providers, streamlining workflows from documentation to reconciliation. Therap supports professional and institutional claims and allows users to manage configurable billing rules and maintain Medicaid eligibility data.
Incident Reporting And Management
Therap provides a complete toolset for reporting incidents via the general event reports (GER) module. It supports the full investigation process, including point-of-service submission, follow-up management, and tracking abuse, neglect, and exploitation.
Pros And Cons of Therap
Pros
Supports a centralized client information storage
Comes with seamless integrated billing and scheduling
Offers a robust GER and incident reporting module
Cons
The initial setup could be simplified, as per some users
Currently lacks auto-save options on mobile app forms
Therap Reviews
Total 20 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars60%
4
Stars35%
3
Stars0%
2
Stars0%
1
Stars5%
Share your experience
Small Business, 11-50 employees
“Buggy menus”
Pros
About the only positive thing I can say is that signing out works every single time.
Cons
As a business admin this is easily the most frustrating and least user friendly software I've ever been stuck using. Even basic tasks become unnecessarily hard and the menu feels outdated, awkward and clunky. There's a huge library of "how-to" videos which sounds useful at first but it really isn't. The search feature fills the results with unrelated content so you end up digging through it all yourself. Honestly on what other platform do you need a full training library just to handle simple things like tracking meds or assigning staff? Our employees dislike it, I dislike it and even our owner can't stand it but since the state "recommends" it we're forced to keep using it for compliance. On top of that it's overpriced. If your job requires this software hopefully you've got a lot more patience and spare time than I do.
Rating Distribution
Ease of use
1
Value for money
2
Customer Support
2
Functionality
1
Small Business, 11-50 employees
“Documentation done right”
Pros
Has expanded a lot over time and really helps agencies stay more compliant while making documentation simple for users.
Cons
At this point I haven't run into any issues and everything is working well.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mid Market, 51-100 employees
“constantly improving and user-focused”
Pros
It is an excellent data driven platform that keeps evolving with new ways to make users work more manageable and efficient.
Cons
There really isn't anything in particular that I dislike about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Therap have a mobile app?
Yes, Therap offers a dedicated mobile app for both Android and iOS smartphones.
Does Therap offer an API?
Yes, Therap offers an API.
What language does Therap support?
Therap is primarily available in English.
What types of pricing plans does Therap offer?
The Therap price is customizable as per the specific needs of each business. Request a personalized Therap pricing quote for your business.
What other apps does Therap integrate with?
Therap software supports integration with Individual Tracking and Human Resources (HR) systems through APIs.
Who are the typical users of Therap?
The typical users of Therap features are service providers and local and state governments using it for a range of use cases, such as IDD, HCBS, aging and home health, autism programs, LTSS, and mental health.
What level of support does Therap offer?
Therap provides support through phone, portal, support center, webinars, FAQs, and training resources.