XLDent Reviews

Pros

I find that using this software in our office is quite simple and uncomplicated.

Cons

After using the product for a while and understanding its limitations, I created "workarounds" to make it fit my needs. However, I lost those options when updates were made.

Pros

It's similar to other more popular practice management software but comes at a much lower price.

Cons

It could be more efficient and require fewer clicks to complete some tasks.

Pros

My number one reason is its ease of use. Simplicity is always best for me.

Cons

I'm frustrated by not being able to retrieve what was once available or having to pay monthly for a program that shouldn't have a fee.

Pros

The support is wonderful, but I think the software could use some work.

Cons

I've submitted suggestions before, but the software remains unchanged. It's not very intuitive.

Pros

The company used to try updating and customizing for us, but that has stopped, and they are now very outdated on features.

Cons

They stopped collaborating with us on specific office needs.

Pros

I really like the overall user experience because it integrates seamlessly and functions efficiently with XLImage.

Cons

I don't really like the charting features, especially for charting incipient and primary decay, but that's probably a personal preference.

Pros

I appreciate the customizability in many modules of the software. The appointment book is easy for managing patient appointments, and the charting feature allows for customized templates, enhancing efficiency and accuracy.

Cons

Separating business transactions from clinical ones is inefficient. Jumping back and forth is cumbersome, and tooth charting lacks detail for partials.

Pros

The ease of use stands out for me. Support help is very easy to get in touch with, and they are very friendly and helpful.

Cons

I don't like how some records are not locked and can be easily deleted.

Pros

I enjoy the chart view and appointment view features, and I also appreciate the comprehensive practice account reporting.

Cons

The module for daily dental chart records is extremely disappointing and falls short of our expectations for functionality and usability in our daily operations.

Pros

As a brand-new business and the only EMR system we have used, it seems to do what we need. We aren't sure what we might be missing because we have nothing to compare it to. I like that they do regular updates and added the XL connect feature. The scheduling system is sufficient, and the dentist has no complaints on his end.

Cons

I wish I could customize the schedule more to show the age and insurance type for each appointment since it affects how we schedule patients. I also wish there was a way to check a patient out without closing the chart so the doctor can access it again.

Pros

Some of the features are easy for me to use and easy for new hires to catch on.

Cons

I desire a more smooth method to compile a patient list, specifically targeting active patients rather than having to sift through all of them.

Pros

Patient charting and x-rays are simple. Creating treatment plans is easy, and viewing and sending x-rays and photos is smooth. The appointment book is great for managing two offices on the same system.

Cons

I think there could be some changes to the accounting to make posting to an individual patient simpler. Insurance could also use easier tweaking for procedure codes that may fall into different classifications with insurance companies.

Pros

There are lots of different optional features/modules available.

Cons

Billing statements are confusing with limited customization available and don't integrate with most external platforms (voice, claims, etc.), which is discouraging. However, as a standalone, it works well enough.

Pros

I admire how easy it is to use, and I find that the reports provide thorough and complete information.

Cons

Navigating treatment plans in the patient's chart is hard. I feel there's a lot of going in and out to complete a task.

Pros

The dental chart is very easy for me to work with and interface is very user-friendly.

Cons

Our teams would greatly benefit from interactive support for claims processing.

Pros

I appreciate how simple the claims management is to use. Customer support is always quick and helpful.

Cons

There was an in-house ability to text patients and use Venmo and Apple Pay for billing convenience.

Pros

It's very easy for me to use and train new employees. Fewer buttons mean fewer places to get lost or click wrong.

Cons

The functionality is very limited and not compatible with many outside programs. Reporting is also very limited.

Pros

I've had a great working relationship with the software support team. They've been super helpful in getting the software to do what we need. From what I hear from other offices, that is not the case with other software. I really like the Lighthouse integration for confirming and filling openings; it has saved a lot of front desk time.

Cons

The web access through the patient portal is not easy for patients to navigate. We have a button on our website, but it's still not smooth. It would be nice if partially paid claims showed up in over-30-day claims. I also wish we could have a custom button on accounts to customize on our side, like marking patients with a certain insurance or adding a $ sign for financial accounts.

Pros

The different screens are simple for me to understand.

Cons

Navigating between options is a bit much. There's a lot of clicking here and there, and when I try to go back just one step in reports, I can't. It takes me all the way back to the beginning to select parameters again.

Pros

XL Dent's technical support is second to none. Our practice has been using XL Dent for over 14 years.

Cons

The software could be more streamlined and requires many clicks to complete a task.