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XLDent Reviews
25 Review(s)
softwareOverall Rating
4.2
25 Review(s)
Rating Distribution
5
(9)
4
(12)
3
(3)
2
(1)
1
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Overall Rating
4.2
25 Review(s)
Rating Distribution
5
(9)
4
(12)
3
(3)
2
(1)
1
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Filters
Ratings
Provider Size
Time Used
Sort by:
XL Dent user since 2005
XL Dent user since 2005
Pros
I find that using this software in our office is quite simple and uncomplicated.
Cons
After using the product for a while and understanding its limitations, I created "workarounds" to make it fit my needs. However, I lost those options when updates were made.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Linden
Mental Health Care, 1-10 employees
More than a year
February 2022
Full featured dental practice management software
Full featured dental practice management software
Pros
It's similar to other more popular practice management software but comes at a much lower price.
Cons
It could be more efficient and require fewer clicks to complete some tasks.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Johnathan
Health, Wellness and Fitness, 1-10 employees
More than a year
February 2022
review of XL Dent
review of XL Dent
Pros
My number one reason is its ease of use. Simplicity is always best for me.
Cons
I'm frustrated by not being able to retrieve what was once available or having to pay monthly for a program that shouldn't have a fee.
Ease of use
7
Value for money
6
Customer Support
7
Functionality
8
Tami
Health, Wellness and Fitness, 11-50 employees
More than a year
February 2022
Decent dental software
Decent dental software
Pros
The support is wonderful, but I think the software could use some work.
Cons
I've submitted suggestions before, but the software remains unchanged. It's not very intuitive.
Ease of use
7
Value for money
7
Customer Support
10
Functionality
9
Peipei
Hospital & Health Care, 1-10 employees
More than a year
February 2022
Antiquated
Antiquated
Pros
The company used to try updating and customizing for us, but that has stopped, and they are now very outdated on features.
Cons
They stopped collaborating with us on specific office needs.
Ease of use
1
Value for money
1
Customer Support
10
Functionality
1
Jaime
Health, Wellness and Fitness, 11-50 employees
More than a year
February 2022
A Dentist 4 Kids review
A Dentist 4 Kids review
Pros
I really like the overall user experience because it integrates seamlessly and functions efficiently with XLImage.
Cons
I don't really like the charting features, especially for charting incipient and primary decay, but that's probably a personal preference.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
9
Zachary
Hospital & Health Care, 1-10 employees
More than a year
February 2022
Christine D.
Christine D.
Pros
I appreciate the customizability in many modules of the software. The appointment book is easy for managing patient appointments, and the charting feature allows for customized templates, enhancing efficiency and accuracy.
Cons
Separating business transactions from clinical ones is inefficient. Jumping back and forth is cumbersome, and tooth charting lacks detail for partials.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Christine
Hospital & Health Care, 1-10 employees
More than a year
February 2022
Dental office review of XLDent
Dental office review of XLDent
Pros
The ease of use stands out for me. Support help is very easy to get in touch with, and they are very friendly and helpful.
Cons
I don't like how some records are not locked and can be easily deleted.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Rollie
Health, Wellness and Fitness, 1-10 employees
More than a year
February 2022
Software developers need to design with a client as part of the process,
Software developers need to design with a client as part of the process,
Pros
I enjoy the chart view and appointment view features, and I also appreciate the comprehensive practice account reporting.
Cons
The module for daily dental chart records is extremely disappointing and falls short of our expectations for functionality and usability in our daily operations.
Ease of use
6
Value for money
4
Customer Support
10
Functionality
6
Harper
Hospital & Health Care, 1-10 employees
More than a year
February 2022
New Business
New Business
Pros
As a brand-new business and the only EMR system we have used, it seems to do what we need. We aren't sure what we might be missing because we have nothing to compare it to. I like that they do regular updates and added the XL connect feature. The scheduling system is sufficient, and the dentist has no complaints on his end.
Cons
I wish I could customize the schedule more to show the age and insurance type for each appointment since it affects how we schedule patients. I also wish there was a way to check a patient out without closing the chart so the doctor can access it again.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Ashley
Medical Practice, 1-10 employees
More than a year
February 2022
Xldent review
Xldent review
Pros
Some of the features are easy for me to use and easy for new hires to catch on.
Cons
I desire a more smooth method to compile a patient list, specifically targeting active patients rather than having to sift through all of them.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Denise
Hospital & Health Care, 11-50 employees
More than a year
February 2022
Dental Software Review
Dental Software Review
Pros
Patient charting and x-rays are simple. Creating treatment plans is easy, and viewing and sending x-rays and photos is smooth. The appointment book is great for managing two offices on the same system.
Cons
I think there could be some changes to the accounting to make posting to an individual patient simpler. Insurance could also use easier tweaking for procedure codes that may fall into different classifications with insurance companies.
Ease of use
6
Value for money
10
Customer Support
10
Functionality
6
Karolyn
Hospital & Health Care, 1-10 employees
More than a year
February 2022
review
review
Pros
There are lots of different optional features/modules available.
Cons
Billing statements are confusing with limited customization available and don't integrate with most external platforms (voice, claims, etc.), which is discouraging. However, as a standalone, it works well enough.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
9
Alison
Hospital & Health Care, 1-10 employees
More than a year
February 2022
Excellent product.
Excellent product.
Pros
I admire how easy it is to use, and I find that the reports provide thorough and complete information.
Cons
Navigating treatment plans in the patient's chart is hard. I feel there's a lot of going in and out to complete a task.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Linda
Medical Practice, 1-10 employees
More than a year
February 2022
Many years with XLDent
Many years with XLDent
Pros
The dental chart is very easy for me to work with and interface is very user-friendly.
Cons
Our teams would greatly benefit from interactive support for claims processing.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
7
Lisa
Hospital & Health Care, 51-100 employees
More than a year
February 2022
XL Dent Review
XL Dent Review
Pros
I appreciate how simple the claims management is to use. Customer support is always quick and helpful.
Cons
There was an in-house ability to text patients and use Venmo and Apple Pay for billing convenience.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Hannah
Medical Practice, 1-10 employees
More than a year
February 2022
Review of XLDent
Review of XLDent
Pros
It's very easy for me to use and train new employees. Fewer buttons mean fewer places to get lost or click wrong.
Cons
The functionality is very limited and not compatible with many outside programs. Reporting is also very limited.
Ease of use
8
Value for money
7
Customer Support
10
Functionality
5
Derek
Hospital & Health Care, 1-10 employees
More than a year
February 2022
Long time user of XLDent
Long time user of XLDent
Pros
I've had a great working relationship with the software support team. They've been super helpful in getting the software to do what we need. From what I hear from other offices, that is not the case with other software. I really like the Lighthouse integration for confirming and filling openings; it has saved a lot of front desk time.
Cons
The web access through the patient portal is not easy for patients to navigate. We have a button on our website, but it's still not smooth. It would be nice if partially paid claims showed up in over-30-day claims. I also wish we could have a custom button on accounts to customize on our side, like marking patients with a certain insurance or adding a $ sign for financial accounts.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Dawn
Health, Wellness and Fitness, 11-50 employees
More than a year
February 2022
Minimul but does the job
Minimul but does the job
Pros
The different screens are simple for me to understand.
Cons
Navigating between options is a bit much. There's a lot of clicking here and there, and when I try to go back just one step in reports, I can't. It takes me all the way back to the beginning to select parameters again.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
7
Jennifer
Hospital & Health Care, 1-10 employees
More than a year
February 2022
XL Dent Software
XL Dent Software
Pros
XL Dent's technical support is second to none. Our practice has been using XL Dent for over 14 years.
Cons
The software could be more streamlined and requires many clicks to complete a task.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
Kelsey
Hospital & Health Care, 1-10 employees
More than a year
February 2022
Workable Product
Workable Product
Pros
Moving over to this system was seamless for me. The programs are easy to use.
Cons
I didn't get answers for some of the quirky things that happened.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Ann
Health, Wellness and Fitness, 51-100 employees
More than a year
February 2022
Everything we need
Everything we need
Pros
All aspects of XL Dent are easy to use for the most part.
Cons
Updates sometimes change things I like or am used to.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Celeste
Health, Wellness and Fitness, 1-10 employees
More than a year
February 2022
Love it!!
Love it!!
Pros
I have used many other platforms, and XL Dent is by far the best one! It is easy to use for scheduling, billing, etc. We love it!
Cons
I can't think of any cons right now.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Raquel
Consumer Services, 1-10 employees
Less than 6 months
January 2022
Long time XL Dent user
Long time XL Dent user
Pros
It's very intuitive, and new hires love the online videos they can watch to learn all the ins and outs!
Cons
The way statements are done, the messages they put on statements, even when we're waiting on insurance, sometimes upset our patients. If we "nice-up" the message, it doesn't get the point across to those who are past due!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Denise
Medical Practice, 11-50 employees
More than a year
January 2022
XL Dent Review
XL Dent Review
Pros
For me, accessing patient demographics and account history is very easy and doesn't pose any difficulties.
Cons
Moving between patients and transitioning from patient demographics to clinical details is cumbersome and inefficient.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Brittany
Health, Wellness and Fitness, 1-10 employees
More than a year
January 2022
Filters
Sort by:
XL Dent user since 2005
XL Dent user since 2005
Pros
I find that using this software in our office is quite simple and uncomplicated.
Cons
After using the product for a while and understanding its limitations, I created "workarounds" to make it fit my needs. However, I lost those options when updates were made.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Linden
Mental Health Care, 1-10 employees
More than a year
February 2022
Full featured dental practice management software
Full featured dental practice management software
Pros
It's similar to other more popular practice management software but comes at a much lower price.
Cons
It could be more efficient and require fewer clicks to complete some tasks.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Johnathan
Health, Wellness and Fitness, 1-10 employees
More than a year
February 2022
review of XL Dent
review of XL Dent
Pros
My number one reason is its ease of use. Simplicity is always best for me.
Cons
I'm frustrated by not being able to retrieve what was once available or having to pay monthly for a program that shouldn't have a fee.
Ease of use
7
Value for money
6
Customer Support
7
Functionality
8
Tami
Health, Wellness and Fitness, 11-50 employees
More than a year
February 2022
Decent dental software
Decent dental software
Pros
The support is wonderful, but I think the software could use some work.
Cons
I've submitted suggestions before, but the software remains unchanged. It's not very intuitive.
Ease of use
7
Value for money
7
Customer Support
10
Functionality
9
Peipei
Hospital & Health Care, 1-10 employees
More than a year
February 2022
Antiquated
Antiquated
Pros
The company used to try updating and customizing for us, but that has stopped, and they are now very outdated on features.
Cons
They stopped collaborating with us on specific office needs.
Ease of use
1
Value for money
1
Customer Support
10
Functionality
1
Jaime
Health, Wellness and Fitness, 11-50 employees
More than a year
February 2022
A Dentist 4 Kids review
A Dentist 4 Kids review
Pros
I really like the overall user experience because it integrates seamlessly and functions efficiently with XLImage.
Cons
I don't really like the charting features, especially for charting incipient and primary decay, but that's probably a personal preference.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
9
Zachary
Hospital & Health Care, 1-10 employees
More than a year
February 2022
Christine D.
Christine D.
Pros
I appreciate the customizability in many modules of the software. The appointment book is easy for managing patient appointments, and the charting feature allows for customized templates, enhancing efficiency and accuracy.
Cons
Separating business transactions from clinical ones is inefficient. Jumping back and forth is cumbersome, and tooth charting lacks detail for partials.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Christine
Hospital & Health Care, 1-10 employees
More than a year
February 2022
Dental office review of XLDent
Dental office review of XLDent
Pros
The ease of use stands out for me. Support help is very easy to get in touch with, and they are very friendly and helpful.
Cons
I don't like how some records are not locked and can be easily deleted.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Rollie
Health, Wellness and Fitness, 1-10 employees
More than a year
February 2022
Software developers need to design with a client as part of the process,
Software developers need to design with a client as part of the process,
Pros
I enjoy the chart view and appointment view features, and I also appreciate the comprehensive practice account reporting.
Cons
The module for daily dental chart records is extremely disappointing and falls short of our expectations for functionality and usability in our daily operations.
Ease of use
6
Value for money
4
Customer Support
10
Functionality
6
Harper
Hospital & Health Care, 1-10 employees
More than a year
February 2022
New Business
New Business
Pros
As a brand-new business and the only EMR system we have used, it seems to do what we need. We aren't sure what we might be missing because we have nothing to compare it to. I like that they do regular updates and added the XL connect feature. The scheduling system is sufficient, and the dentist has no complaints on his end.
Cons
I wish I could customize the schedule more to show the age and insurance type for each appointment since it affects how we schedule patients. I also wish there was a way to check a patient out without closing the chart so the doctor can access it again.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Ashley
Medical Practice, 1-10 employees
More than a year
February 2022
Xldent review
Xldent review
Pros
Some of the features are easy for me to use and easy for new hires to catch on.
Cons
I desire a more smooth method to compile a patient list, specifically targeting active patients rather than having to sift through all of them.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Denise
Hospital & Health Care, 11-50 employees
More than a year
February 2022
Dental Software Review
Dental Software Review
Pros
Patient charting and x-rays are simple. Creating treatment plans is easy, and viewing and sending x-rays and photos is smooth. The appointment book is great for managing two offices on the same system.
Cons
I think there could be some changes to the accounting to make posting to an individual patient simpler. Insurance could also use easier tweaking for procedure codes that may fall into different classifications with insurance companies.
Ease of use
6
Value for money
10
Customer Support
10
Functionality
6
Karolyn
Hospital & Health Care, 1-10 employees
More than a year
February 2022
review
review
Pros
There are lots of different optional features/modules available.
Cons
Billing statements are confusing with limited customization available and don't integrate with most external platforms (voice, claims, etc.), which is discouraging. However, as a standalone, it works well enough.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
9
Alison
Hospital & Health Care, 1-10 employees
More than a year
February 2022
Excellent product.
Excellent product.
Pros
I admire how easy it is to use, and I find that the reports provide thorough and complete information.
Cons
Navigating treatment plans in the patient's chart is hard. I feel there's a lot of going in and out to complete a task.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Linda
Medical Practice, 1-10 employees
More than a year
February 2022
Many years with XLDent
Many years with XLDent
Pros
The dental chart is very easy for me to work with and interface is very user-friendly.
Cons
Our teams would greatly benefit from interactive support for claims processing.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
7
Lisa
Hospital & Health Care, 51-100 employees
More than a year
February 2022
XL Dent Review
XL Dent Review
Pros
I appreciate how simple the claims management is to use. Customer support is always quick and helpful.
Cons
There was an in-house ability to text patients and use Venmo and Apple Pay for billing convenience.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Hannah
Medical Practice, 1-10 employees
More than a year
February 2022
Review of XLDent
Review of XLDent
Pros
It's very easy for me to use and train new employees. Fewer buttons mean fewer places to get lost or click wrong.
Cons
The functionality is very limited and not compatible with many outside programs. Reporting is also very limited.
Ease of use
8
Value for money
7
Customer Support
10
Functionality
5
Derek
Hospital & Health Care, 1-10 employees
More than a year
February 2022
Long time user of XLDent
Long time user of XLDent
Pros
I've had a great working relationship with the software support team. They've been super helpful in getting the software to do what we need. From what I hear from other offices, that is not the case with other software. I really like the Lighthouse integration for confirming and filling openings; it has saved a lot of front desk time.
Cons
The web access through the patient portal is not easy for patients to navigate. We have a button on our website, but it's still not smooth. It would be nice if partially paid claims showed up in over-30-day claims. I also wish we could have a custom button on accounts to customize on our side, like marking patients with a certain insurance or adding a $ sign for financial accounts.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Dawn
Health, Wellness and Fitness, 11-50 employees
More than a year
February 2022
Minimul but does the job
Minimul but does the job
Pros
The different screens are simple for me to understand.
Cons
Navigating between options is a bit much. There's a lot of clicking here and there, and when I try to go back just one step in reports, I can't. It takes me all the way back to the beginning to select parameters again.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
7
Jennifer
Hospital & Health Care, 1-10 employees
More than a year
February 2022
XL Dent Software
XL Dent Software
Pros
XL Dent's technical support is second to none. Our practice has been using XL Dent for over 14 years.
Cons
The software could be more streamlined and requires many clicks to complete a task.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
Kelsey
Hospital & Health Care, 1-10 employees
More than a year
February 2022
Workable Product
Workable Product
Pros
Moving over to this system was seamless for me. The programs are easy to use.
Cons
I didn't get answers for some of the quirky things that happened.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Ann
Health, Wellness and Fitness, 51-100 employees
More than a year
February 2022
Everything we need
Everything we need
Pros
All aspects of XL Dent are easy to use for the most part.
Cons
Updates sometimes change things I like or am used to.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Celeste
Health, Wellness and Fitness, 1-10 employees
More than a year
February 2022
Love it!!
Love it!!
Pros
I have used many other platforms, and XL Dent is by far the best one! It is easy to use for scheduling, billing, etc. We love it!
Cons
I can't think of any cons right now.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Raquel
Consumer Services, 1-10 employees
Less than 6 months
January 2022
Long time XL Dent user
Long time XL Dent user
Pros
It's very intuitive, and new hires love the online videos they can watch to learn all the ins and outs!
Cons
The way statements are done, the messages they put on statements, even when we're waiting on insurance, sometimes upset our patients. If we "nice-up" the message, it doesn't get the point across to those who are past due!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Denise
Medical Practice, 11-50 employees
More than a year
January 2022
XL Dent Review
XL Dent Review
Pros
For me, accessing patient demographics and account history is very easy and doesn't pose any difficulties.
Cons
Moving between patients and transitioning from patient demographics to clinical details is cumbersome and inefficient.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Brittany
Health, Wellness and Fitness, 1-10 employees
More than a year
January 2022