Arborgold

“Not Happy

Pros

Right now none, I am so irritaed

Cons

The fact that they want to charge extra for every little thing, they increase their prices but when you can not access the jobs for 4 days they do not give you a credit for it not working for days. I believe their tech people are separated into working on certain areas causing it nor to flow well as one, like all the services in za job are completed but you still have to manually mark the job as completed. If someone pays to much it does not let you enter the payment and leave a credit on the account, which some customers want, you just can not enter. Prepayments are applied to jobs instead of services so you have to go back in and apply to that service after the service is completed because it does not show right in the accounts receivable. Now I just told them that their customer history report does not have job completed dates on it (something you would expect to be in a customers history), they told me they can add it but I have to pay extra to get the job completed dates added to the customer history. Wow, are you kidding me, then he says everyone is using that report already so it well cause problems for other users if they make that change. Are you kidding. As if other users would not want job completed dates on a history. I would expect that information to be included in a customers history but not Arborgold, you have to pay extra for them to finish a report which is incomplete if you ask me.

“Nothing good to say about this company.

Pros

literally nothing.

Cons

This company took thousands of dollars, made promises to us to have us going in (x) amount of days. 2 months later we had maybe 2 onboarding calls with them, couldn't use the software enough to get costumers plugged in to get estimates over to them. We brought this to their attention, had a virtual meeting, they made more promises to help us get where we needed to be. We did another training call with them that got us no closer to being able to use this software to bring business in. When we told them we would not be able to use them any longer because their software is not user friendly at all without all of the training, and we have a business that depends on getting quotes out to customers. So we had their software without being able to use it at all, we had only a handful of 30 minute training calls that didn't help get us anywhere, and when we asked for some kind of refund (it didn't even have to be a full refund) or some way of making this right with us, they stopped taking calls from us, and all communication was ended, they denied refunding us anything. It is the most unprofessional thing I've ever seen happen with company. If I could give less than 1 star I would. I feel robbed.

“Amazing solution!

Pros

Arborgold made my daily admin tasks so much easier. I love that it lets me run reports to pull out important information quickly. It's definitely one of the main things I enjoy about the program.

Cons

The only downside I've found is that I wish there were more automated features. For example, it would be great if it could send email reminders to clients about upcoming appointments, invoices, etc. That would save a lot of time.