Housecall Pro Software Reviews

“Status updates customers appreciate”

Pros

The scheduled, on my way and finished notifications are really useful and help keep customers informed throughout the job.

Cons

I understand there can be a scheduling window of up to four hours but it would still be helpful to notify customers that they're booked for a specific day even if an exact time isn't available. I also haven't seen reminder messages for larger all-day jobs that may be scheduled as far as six months in advance. At a minimum, it would make sense to have a scheduled notice, a one-week reminder and a one-day reminder.

“Helpful cloud access”

Pros

it's cloud-based which means admin support can be handled anytime and from anywhere.

Cons

The cost runs a little higher but it still feels like good value for the money.

“All-in-one business management”

Pros

It feels like a true all-in-one platform for running the business. It connects with QuickBooks to help handle taxes, works with Gusto for payroll and also supports a lot of other tools needed for day-to-day operations. I'm still in the process of learning the extra features but there's already a lot packed into it.

Cons

One thing that really frustrates me is how deposits are handled on estimates. If I create an estimate and send it to a client, they still can't actually pay the deposit from that estimate even when a deposit request is included. After the estimate gets approved, an administrator has to manually copy it over to a job and then create a completely new deposit request on the invoice because the original request from the estimate does not transfer automatically. With how advanced the rest of the software is, that workflow feels backward and poorly designed.

“Useful estimating tools”

Pros

Getting clients entered into the system is pretty simple and the estimating tool does a really good job of helping you gauge estimates.

Cons

It would be better if there were more marketing features included to help bring in new clients.

“Awful service”

Pros

Instead of getting help when it's actually needed, customer service is awful yet they somehow always have plenty of time to keep making cold calls. I was getting contacted constantly sometimes 3 to 4 times in a single day even after asking them over and over to stop. It feels completely unprofessional.

Cons

The software feels broken and support acts like they don't care. It's also nowhere near as simple to use as they advertise especially with all the bugs getting in the way.

“Comes with a complete set of features”

Pros

Quite userfriendly and it offers a very complete set of features. It keeps the team updated with notifications whenever any kind of change happens, including resetting appointment times. The QuickBooks integration is really useful and there's a lot more it can do beyond that. On top of making your business look professional, it genuinely helps you work more professionally by keeping everything organized and on schedule. The automated estimates feature is especially fantastic.

Cons

There is a slight learning curve during the initial setup and when connecting integrations.

“Stay away from it”

Pros

The tools this software is supposed to offer would be really useful if they actually functioned the way they're meant to.

Cons

Dealing with this company's customer support has been terrible. The staff come across with a "take it or leave it" attitude and seem completely unconcerned that their poor service reflects badly on the business. I'd recommend staying away from this company.

“What were they thinking?!?”

Pros

The product does what it's supposed to do, scheduling jobs, invoicing customers, and maintaining a detailed database of interactions. There are some limitations and glitches, and support is average but available. I've been a fan for years and have recommended it to several businesses, though I'm not doing so anymore.

Cons

If you grow from five to six employees, watch out , it's time to switch to another software provider, in my opinion. The pricing plan allows up to five employees for one set price. Keep in mind one of those five employees is your office staff, so you really only get four field techs. If you add a sixth employee, your HCP monthly price more than doubles. You can't just add one employee to their mid-tier plan; you have to move to the high-tier plan. You can purchase two of the mid-tier plans for less than the price of their high-tier plan ,this is just so ill-conceived! Last year, we could add an extra employee for a set fee, which was very reasonable. When that employee quit, we went back down to five, so we were unaware that in June 2022, they changed this, eliminating the ability to add an incremental employee without jumping to the next tier. I'm gobsmacked by how wrong this move was on their part. The whole point of this software is to help you grow your business, but apparently, as soon as you do grow, they punish you for it! Additionally, their search function for the "pricebook" leaves a lot to be desired. If you type in a keyword like "flange" and have multiple items with that keyword in the description, you'd expect all the items to appear. They don't. Only some do. No rhyme or reason to it. Uploading photos from the field is dodgy and slow. Reports available are unreliable and inaccurate.

“Convenient phone app”

Pros

Using the phone app feels very simple and it's easy to navigate without any confusion.

Cons

Honestly I didn't come across anything about this product that I disliked.

“Prefer Workiz overall”

Pros

I'm using this software because it's required by the franchisor.

Cons

After working with Workiz Riordan, switching over to Housecall Pro has been a step down for me and I still prefer Workiz because it's more user-friendly.

“Organized my business”

Pros

It has made running the business feel much more organized and efficient overall.

Cons

Honestly I can't think of any real downsides, Housecall Pro has been really good.

“Not complicated at all”

Pros

The platform is simple to use and theres nothing complicated about it.

Cons

The downside is the fees charged for using it, along with the costs customers pay when making payments to us.

“Simple to add clients”

Pros

Getting started with Housecall Pro was simple, from installation and setup to routine use. The platform is user-friendly, adding clients is simple, collecting payments is convenient and it helps keep track of all activities. Customer support has also been very helpful whenever needed.

Cons

pricing is a little on the high side but aside from that, everything has been good.

“Outstanding service”

Pros

It comes with a lot of really useful features and it's simple to use. On top of that, the customer service team has been very helpful whenever needed.

Cons

To be honest, I've had a very positive experience overall. The only downside is that if you're based in a small town, there just aren't as many options available.

“Fantastic automated emails”

Pros

Flexible price lists, automated emails, estimate approvals, invoicing and dispatching all work together really well to keep everyone aligned and informed.

Cons

One thing that needs improvement is the automated emails being tied to customer tags instead of job tags. With repeat customers who have multiple properties or different service needs, that means we have to constantly add and remove tags to keep things accurate. I'd also prefer the estimate approval step to function more like a true eSignature process instead of allowing just anyone to approve it with a button click.

“Simple deployment”

Pros

Its pretty user friendly and using it day to day doesn't take much effort. Deployment was simple and the mobile app makes it very accessible whenever I need it.

Cons

price feels very high. It also doesn't sync particularly well with QuickBooks and that can be frustrating.

“Works well for me”

Pros

Everything works together really well, from scheduling and taking payments to collecting reviews, staying in touch with clients and keeping the database organized. It covers the key parts of running the business in one place and makes work much easier.

Cons

The only downside is the payment breakdown timing. Funds are usually held for 2 to 3 days before they reach me which can be a little frustrating.

“Keeps my team on track”

Pros

This software does a solid job of keeping my crew on schedule while making sure customers are looked after properly.

Cons

The mapping tool isn't always completely accurate.

“Approachable interface”

Pros

The platform is very user-friendly and the interface is clean and approachable. The mobile app works really well for technicians in the field, the CRM is solid and the system has been dependable overall. I also appreciate that they keep rolling out new features and making ongoing improvements to the software.

Cons

Something that could still be improved is the workflow for CSRs when taking calls and I'd also like to see more customization options.

“No need to jump between tools”

Pros

Everything I need is built into one app which makes work much more convenient. I can handle scheduling, invoicing and customer communication all in the same place instead of jumping between different tools.

Cons

On the desktop side, switching back and forth can take a little extra time. It's also not very convenient to return to the same day's schedule while I'm already working in it to make changes.