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Overview
GuestCentric helps hotels increase direct bookings with a unified platform for website management, booking, distribution, payments, and marketing. While the initial configuration can be a bit complex, it offers strong control and personalization for independent hotels, boutique brands, and commercial hospitality teams.
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Starting Price
Custom
GuestCentric Specifications
- Reservations And Booking
- Guest Management And CRM
- Multi-Property Management
- Mobile Access And Contactless Services
What Is GuestCentric?
GuestCentric is a software platform designed for independent and boutique hotels to run their entire online business from a single system. It unifies website management, booking, distribution, payments, and marketing into one connected ecosystem.
The platform includes tools for real-time rates, integrated upselling, campaign management, and personalization. By centralizing these functions, it helps hotels maintain brand control, streamline operations, and manage their digital presence more efficiently across channels.
How Much Does GuestCentric Cost
The pricing for GuestCentric starts at $399/user/month. In addition to the base subscription cost, organizations implementing this software should budget for one-time rollout services, depending on the website setup, booking engine configuration, onboarding, and staff training required. According to our estimate, implementation may range from $1,500–$6,000 as a one-time fee (configuration, initial setup, and training). PMS, channel manager, or payment gateway integrations, if required, may add $500–$2,500 per connection for additional setup and configuration.
Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.
GuestCentric Integrations
The software supports integration with multiple systems and platforms, such as:
Who Is GuestCentric For?
GuestCentric is ideal for a wide range of hospitality industries and businesses, including:
- Hotels
- Hotel groups
- Inns and B&Bs
- Motels
- Hostels
- Resorts
- Vacation rentals
Is GuestCentric Right For You?
If you’re an independent or boutique hotel looking to run your entire online business from one platform, GuestCentric may be a suitable option. It is built to unify core commercial operations into a single system, helping you stay in control of your brand while managing your digital presence more cohesively.
GuestCentric is designed around a unified approach that connects key parts of your online business into one ecosystem. It is PCI-compliant and GDPR-compliant, which may be relevant for hotels handling payments and guest data. This may make it a good fit if you want a more centralized and consistent way to manage your hotel’s online operations.
Still doubtful if GuestCentric software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
GuestCentric Features
GuestCentric Lab
The software’s GuestCentric Lab provides a dedicated environment for designing, testing, and launching new campaigns, landing pages, and visuals. It empowers hotels to experiment with innovative ideas and optimize guest experiences. By turning concepts into actionable results, the platform helps hotels grow faster while maintaining brand consistency and engagement.
DateSelect Pro
GuestCentric’s DateSelect Pro transforms hotel websites into interactive revenue tools. The software displays live rates and availability directly on your site, enabling guests to see and book rooms without delays. By turning your website into a dynamic booking platform, it helps hotels increase direct reservations and maintain brand visibility.
Availability Scroller
The platform’s Availability Scroller provides instant clarity for guests. It shows available rooms, pricing differences, and promotions without requiring extensive searching. This reduces booking friction, minimizes uncertainty, and encourages direct reservations. Hotels benefit from smoother guest interactions while increasing conversion rates through a more transparent and intuitive booking experience.
Pop-ups And Shopping Widgets
GuestCentric’s Pop-ups and Shopping Widgets integrate seamlessly with boutique hotel websites. They guide guests through booking decisions with subtle, elegant recommendations and conversion prompts. Designed to align with the hotel’s branding, these tools increase bookings without relying on aggressive discounting, helping hotels enhance revenue while maintaining a premium guest experience.
Multi-Property Intelligence
The platform’s Multi-Property Intelligence consolidates data across multiple hotel locations into a single view. Hotels can monitor performance, compare metrics, and make informed decisions across properties. By centralizing insights, the software supports strategic planning, optimizes operations, and ensures consistency in guest experience and revenue management across all locations.
Pros And Cons of GuestCentric
Pros
Easy-to-use booking engine
Quick page and booking flow
Helpful and responsive support team
Cons
Software interface may seem dated and requires updates
Performance can be slow under load/peak hours
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Frequently Asked Questions
What other apps does GuestCentric integrate with?
GuestCentric integrates with different systems and platforms, including Opera Light, Cloudbeds, and Mews.
Who are the typical users of GuestCentric?
GuestCentric features are used by a wide range of hospitality industries and businesses, including inns and B&Bs, hotels, and hotel groups.
Does GuestCentric offer an API?
Yes, GuestCentric offers an API.
What types of pricing plans does GuestCentric offer?
GuestCentric price starts at $399/user/month. Get a detailed GuestCentric cost breakdown tailored to your specific requirements.
What language does GuestCentric support?
GuestCentric primarily supports the English language.
What level of support does GuestCentric offer?
GuestCentric offers support through phone and an online contact form.
Does GuestCentric have a mobile app?
No, GuestCentric does not offer a dedicated mobile app.