BambooHR Reviews

“organized my data pretty well

Pros

BambooHR was really simple to get the hang of and did not take long to adapt to. It helped me organize all applicant data efficiently and saved lots of storage space on my computer while reducing manual data entry.

Cons

To be honest I found it somewhat challenging to add company-specific documents and the limited customization options did not help. Maybe it is just my experience but it felt restrictive at times.

“Incredibly flexible for all our needs

Pros

I love how flexible BambooHR is. There is so much we can do like store new-hire docs, pay details, job descriptions, performance goals and much more.

Cons

When processing payroll we occasionally get alerts about employee submissions having problems but the messages are not always clear about what's wrong or how to resolve it.

“happy team but customer support is slow

Pros

In my opinion, the software is pretty easy to access and user-friendly. Our team is happy because it is simple to use, even on mobile devices.

Cons

There are occasional service-related issues. Reaching customer support can sometimes be difficult which slows things down overall.

“hast and central but looks basic

Pros

The interface is fast and incredibly easy to use. It does a great job of centralizing all our HR data and automating key processes which makes staff management and regular performance evaluations an absolute simple task.

Cons

Some advanced features feel limited and I feel like the visual presentation could be improved. For someone working in the industry, it is a bit disappointing.

“Great for teams, wish it was faster

Pros

It is easy and simple to use with a clean UI. Plus it works great for managing internal teams and recruitment alike.

Cons

The interface is simple though it can get a bit slow occasionally. Aside from that it is reliable software. So I would suggest offering a customizable UI package as an option.

“simple and smooth for signing on

Pros

I used BambooHR to sign my contract with Lasa, my employer from abroad and the whole process was so simple and easy to use.

Cons

While user-friendly design is good, the platform might be a bit too minimalist for my preferences. Nothing major,though.

“Perfect for a small business

Pros

It is pretty easy to navigate. I think it is perfect for a small business. I usually find what I need, even though I am still getting used to the system.

Cons

I find it fairly basic and does not include all the features I need. I really liked being able to split my paycheck five ways with my previous system that's not an option here.

“strong features but very expensive

Pros

BambooHR was pretty easy to use, had strong features for recruitment and onboarding and the payroll integration was seamless.

Cons

The main issue we had with it was the recent subscription model update. The new tiers came with a price increase and we could not maintain our existing plan. This forced us to look for another system since the higher cost was not practical for our small business.

“Easy payroll but misses department splits

Pros

The software's payroll system is very easy to work with. And I like the support team as they are quick and thorough when answering any questions.

Cons

My biggest concern with it is that it does not support allocating expenses or resources across different departments.

“smooth navigation and integration capabilities

Pros

Navigating the system is simple and the hiring status flow is easy to follow. Submitting or cancelling time-off requests is a smooth process too and I like that it integrates really well with other benefits platforms like Gusto.

Cons

I find it inconvenient that I am prompted to approve payroll before the pay period actually ends. For instance if our pay period runs from the 1st to the 15th of the month, I often receive the notification before the end of the day on the 15th.

“An excellent hub for US staff

Pros

This is an excellent platform for employees to log their hours, request time off and store their records all in one place.

Cons

Its payroll services are only available for US employees and there are some limitations in how much we can customize the system.

“smooth process with rare errors

Pros

It is easy to use and employees really enjoy it. Personally I love the benefits management section. Also hiring a new employee is pretty simple and the whole recruiting process was smooth.

Cons

I was generally happy with everything and do not have major complaints. Occasionally when making job changes, I encounter errors that blocked progress but the system did not always clarify what was wrong.

“Great reports but needs accounting sync

Pros

I like how simple it is to submit and track employee details and payroll. The bulk of reports are great too and I especially love the search feature to make sure I am capturing all the necessary information.

Cons

Well I wish the program would sync directly with our accounting software or generate a simplified report for each payroll run that we could import into our system. It is frustrating to run multiple reports just to compile the payroll journal entry for Sage Intacct.

“Simple processing but tax troubles are messy

Pros

There are continuous updates and payroll processing is simple. I also enjoy using the survey and recruitment features on the platform.

Cons

The state tax process has issues. Tickets often lack follow-up, power of attorney documents get misplaced and the burden falls on the employer to resolve them. There is also no tracking system with unique identifiers for requests sent to the tax team, leading to disjointed email threads and dealing with multiple people on the same issue. Additionally only payroll administrators receive updates on tax matters even when a separate finance team handles taxes.

“Well-organized with great service, limited customization

Pros

BambooHR software is pretty easy to navigate and everything seems well organized. Customer service is exceptional too as I always get a reply within a day.

Cons

While the system is definitely easy to use that simplicity comes at the cost of limited customization. The time-off accrual rules are a good example of how rigid it can be. I feel like there is also a real need for better, smoother integration with major health insurance providers to make everything work together more efficiently.

“employee tracking made simple

Pros

The tool makes it effortless to track employees and keeps the finance team updated on all changes and updates.

Cons

BambooHR does not integrate smoothly with other payroll platforms making it difficult for us to keep payroll changes in sync unless they are processed within it itself.

“simple and effective tool

Pros

I find it really simple to use while still offering all the features needed for effective time tracking and payroll processing.

Cons

A few additional features would be helpful such as an easier way to add one-time deductions to payroll transactions and simpler methods for updating employee information.

“organizes hiring process

Pros

It organizes the hiring process by integrating with ZipRecruiter and Indeed. Also I love that I can automate the onboarding process and quickly find any employee information I need.

Cons

The pricing is quite high for a small business. With 10 to 18 employees and high turnover in our industry, the recent unannounced switch to a plan that costs 30% more was challenging. I'd also love to see employee scheduling features, since we operate multiple shifts and built-in chat or communication tools instead of relying on integrations.

“the team loves it!

Pros

BambooHR has been pretty easy for our team to use. Everyone likes it and we have not had any complaints.

Cons

Making background updates to keep everything running smoothly can be a bit annoying. For example adding a new location means we have to update the benefits settings before any employees there can enroll. Remembering to adjust every related setting after a change can feel a little overwhelming at times.

“amazingly easy but support is lacking

Pros

The ease of use is simply amazing. As an admin I love being able to see exactly what an agent or employee sees to make sure they have the right access. The reporting features are powerful too and the ability to onboard employees and get all necessary documents signed before their start date is a huge time-saver.

Cons

After the initial setup we really lacked consistent support from a dedicated customer service representative. Once we got through implementation which is when you finally start to understand what questions you should have asked our rep became unavailable. Responses were slow and many of our questions were left unresolved which became very frustrating for our team.