Total 38 reviews

4.2

All reviews are from verified customers

Rating Distribution

5

Stars

47%

4

Stars

32%

3

Stars

13%

2

Stars

8%

1

Stars

0%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

B
Bruno

Computer Software, 101-500 employees

5.0

Deputy Is Very Helpful

Pros

The software displays all essential information such as employee availability work hours and monthly hours worked. It is userfriendly with straightforward shift copying and simplified leave management. The user interface is convenient and easy to navigate. Getting started is a breeze.

Cons

The platform has only one major inconvenience which is the lack of a simple approach to copying 3week plans. Although shifts can be automatically generated if a nonstandard shift system is utilized there is no way to extend it quickly using copypasting. As a result each shift must be copied and pasted individually. Improving copying and adding a scrolling view that is not restricted only to a week or month would be welcome upgrades

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

C
Craig

Performing Arts, 101-500 employees

5.0

Works Nicely

Pros

Deputy's userfriendly interface facilitates efficient scheduling for managers to create employee schedules and easily assign shifts. employees can clock in and out using their mobile devices for accurate tracking of work hours. Realtime visibility into attendance data allows businesses to manage labor costs effectively. Effective communication is fostered between managers and employees with task updates messages and notifications sent to individuals or groups through Deputy. Integration capabilities with payroll systems and POS software streamline processes reduce manual data entry and increase operational efficiency. Available on iOS and Android devices the Deputy app allows for mobile accessibility making it convenient for remote workers and businesses with multiple locations.

Cons

Larger organizations may face complexity in managing Deputy due to a significant number of employees while the app generally remains userfriendly. Some users may take time to fully understand the capabilities of the app and may require training and familiarization particularly those who are less techsavvy. Limited offline functionality may pose an inconvenience to some users who rely on the apps features but do not have a stable internet connection. Deputy offers different pricing tiers with the cost being a concern for small businesses and startups with limited budgets. Although Deputy provides customer support some users have reported difficulties in reaching the support team and experiencing delays in response times. These issues can impact businesses relying heavily on Deputy for troubleshooting or technical assistance.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

R
Rachael

Leisure, Travel & Tourism, 500+ employees

4.0

Intuitive design, and amazing support team.

Pros

Managing the payroll and benefits of a team as large as ours is no easy feat, and I’m glad that the company invested in Deputy, which has helped me greatly over the years. I was a part of the implementation process and collaborated closely with our team to implement the necessary features. It is very responsive, and no query is left unanswered. We have set timelines that are realistic and enabled problem-solving abilities like never before. You won’t believe that payroll entries for our 1000+ employees have been reduced from 7-8 days to just 3-4 hours as a result of the new seamless payroll integration.

Cons

There are so many features that a lot of training is necessary. And the good news is that all the training and material are available, but it’s not always a good thing if you ask me. There should be a beginner or easy mode so that most users can just use it and get the task done instead of sitting through hours of training sessions. The customer support team is great, though, and they keep us informed about system features and upgrades that are coming in the future.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

8

O
Oscar

Finance head, 1 employees

4.0

Effective and efficient software

Pros

It allows the managers to send the shift request to available staff if any member cancels the shift due to any reason.

Cons

Some of the daily organizational tasks have unnecessary steps to follow.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

K
kyle

Sr Director , 1 employees

5.0

Meet your business needs

Pros

Employees can request the time off and once approved their schedules are linked with their payroll and time tracking services.

Cons

None

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

G
Grayson

Computer assistant, 1 employees

5.0

Very Impressive

Pros

It has made the complex business tasks easier such as performance assessment of employees.

Cons

None

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

F
Fletcher

Executive sales representative , 2-9 employees

3.0

Average

Pros

It is a cheap software.

Cons

Adding third party vendors need to be planned properly.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

E
Ellis

HR, 10-49 employees

2.0

Waste of money

Pros

The invoices of this software are simple and comprehensive.

Cons

Introducing any change into the system is a bit challenging.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

6

Functionality

5

M
Mark

EVP human resources , 10-49 employees

5.0

Super fantastic

Pros

The IT staff is skillful in resolving technical issues.

Cons

I cannot say anything bad about this software.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

C
Callum

Consultant , 1 employees

4.0

Accessibility

Pros

It is cloud based software. It runs on all internet browsers. Data is well managed and saved online.

Cons

None

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

9

V
Victor

Senior assistant, 1 employees

5.0

Intuitive

Pros

It has made the goal setting much easier. Thus , has streamlined HR tasks.

Cons

None

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

J
John

Enterprenuer, 2-9 employees

5.0

My favourite

Pros

All features like on boarding, compensation statement, compliance and employee decision support system are well integrated and automated.

Cons

None

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

D
David

Senior HR Head, 2-9 employees

3.0

Smooth workflow

Pros

It takes care of the companys changing requirements and needs.

Cons

It requires to improve its voice recognition ability.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

6

Functionality

7

N
Noah

Project control specialist , 2-9 employees

4.0

The good and the bad

Pros

It performs the daily HR tasks well.

Cons

After years it seems to loose its efficiency.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

7

T
Tim

HR Generlist, 2-9 employees

5.0

Highly customizable

Pros

Creating the review templates is easy.

Cons

None

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

C
Colton

Small business, 10-49 employees

5.0

Helpful

Pros

It has attractive user interface.

Cons

None

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

A
Anderson

Audit manager, 1 employees

5.0

Great platform

Pros

Learning curve of this software is simple and easy. Implementation is quick.

Cons

None

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

M
Murphy

Vice president , 1 employees

2.0

Poor customer support

Pros

The set up of this software is good.

Cons

Customer staff is very rude. They also answer the queries late.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

6

Functionality

6

W
Wilson

IT Company , 10-49 employees

5.0

Recommended

Pros

There is no additional cost for training, support and implementation.

Cons

No complaints.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

10

R
Robert

Project manager, 2-9 employees

5.0

Review

Pros

The customer support staff is kind and knowledgeable to resolve the queries on time.

Cons

None

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8