Last Updated
Overview
graylink is a cloud-based recruitment software that streamlines high-volume hiring with automation, compliance, and analytics. It supports talent sourcing, recruitment smartification, and reporting to improve hiring efficiency. While customer support times may vary during peak hours, its structured workflows and scalability make it suitable for enterprise recruitment environments.
Overall Rating
Based on 3 users reviews
5
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
graylink Specifications
- Workforce Analytics
- Employee Onboarding
- HR Compliance
- Recruitment and Applicant Tracking
What Is graylink?
graylink Cloud Solutions is a recruitment technology company that provides software for hiring and applicant management. It is used by HR teams in sectors such as retail, logistics, and financial services to manage recruitment tasks from job posting to candidate selection. The company offers products such as Neptune, which is software for managing recruitment workflows, and txtHR, which is a chatbot used to communicate with job applicants.
The digital talent solutions simplify the hiring process, improve candidate engagement, reduce manual HR workload, and enhance data-driven decision-making while making informed decisions and navigating recruitment with confidence.
How Much Does graylink Cost?
Neptune pricing is package-based depending on recruitment configurability and integration requirements.
- Implementation And Setup: Once-off. Includes business analysis, design and configuration, integrations, and user onboarding
- SaaS Subscription Delivery: Software licenses & upgrades, secure AWS hosting, dedicated account and technical support with SLA
txthr chatbot pricing is billed per workflow and conversation credits:
- Implementation: Per workflow
- Consumption-Based Delivery: Pre-purchased conversation credits
Users generally find graylink’s pricing justified for large-scale hiring, especially when automation significantly reduces manual effort and time-to-hire.
Disclaimer: The pricing is subject to change.
graylink Integrations
The software integrates with the following third-party applications, including:
- Indeed
- Job boards
- Wamly
- Sage HRMS
- Oracle
- SAP
- PaySpace
Who Is graylink For?
graylink software serves a wide range of industries and sectors, including:
- Retail
- Financial services
- Mining and energy
- FMCG
- Hospitality
- Logistics and fleet
- BPO and call center
Is graylink Right For You?
Are you looking for an enterprise recruitment platform that automates hiring, improves engagement, and streamlines high-volume recruitment operations? graylink reduces manual HR workload, fixes inefficient screening processes, and enhances candidate experience across complex hiring environments. graylink supports GDPR and POPIA compliance to ensure secure, regulated, and responsible recruitment data handling. graylink delivers secure cloud infrastructure with scalable architecture, ensuring reliable performance for enterprise recruitment operations.
Contact our customer support team at (661) 384-7070, who will help you make the best decision.
graylink Features
Recruitment Reporting And Insights
Built-in reporting and insights capabilities in graylink provide data-driven visibility across the hiring lifecycle. It provides job, candidate, applicant, recruiter, and agent reporting, along with dashboards and custom analytics. These capabilities help organizations track performance, identify bottlenecks, and improve hiring strategies using real-time recruitment intelligence.
Recruitment Compliance
The software features recruitment compliance tools designed to ensure secure, regulated hiring processes across global standards. It supports GDPR and POPIA compliance, user access controls, single sign-on (SSO), audit trails, and data segregation. These capabilities help protect sensitive candidate data, improve governance, and ensure transparency throughout the recruitment lifecycle.
Talent Sourcing And Engagement
graylink features talent sourcing engagement capabilities designed to help organizations find, attract, and connect with top talent directly through its Neptune ATS. It enables employers to build strong talent pipelines, reduce time-to-hire, and improve candidate relationships using data-driven recruitment workflows and centralized talent management tools.
Recruitment Process Automation
The software offers recruitment process automation through its Recruitment Smartification capabilities, enabling organizations to streamline hiring from job creation to onboarding. It uses AI-driven tools like JobsAI and TalentAI to automate job postings, candidate matching, screening, messaging, and reporting, improving efficiency, reducing manual effort, and ensuring consistent, scalable recruitment workflows.
Pros And Cons of graylink
Pros
Reduces manual workload in recruitment cycles
Speeds up hiring through automation tools
Improves access to qualified talent pools
Cons
Customer support time may vary at times
Documentation gaps may hinder user workflows
graylink Reviews
Total 3 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Anonymous
RCL Foods, 500+ employees
Less than a year
“Works the best for us”
Pros
Neptune sits at the center of how we handle hiring across the company and it has been working really well for managing recruitment throughout the business.
Cons
Nothing to mention at this point since I have only recently started using it.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
5
Functionality
5
Anonymous
Human Resources, 1-10 employees
Less than a year
“saves us time”
Pros
It's helped us cut down on wasted time and unnecessary steps which means our HR team can spend more of their energy on work that actually matters.
Cons
Honestly everything about it has been amazing, so I don't have any complaints.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
5
Functionality
5
Anonymous
Human Resources, 11-50 employees
Less than 6 months
“configurable ATS that delivers”
Pros
A highly configurable ATS that's easy to use and has become an essential part of our recruitment process. It has helped us reduce costs while also strengthening compliance.
Cons
There is still some room to improve but I am confident it will continue getting better over time.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
5
Functionality
5
Frequently Asked Questions
What other apps does graylink integrate with?
graylink integrates with third-party applications including Indeed, LinkedIn, Wamly, Sage, Oracle, SAP, and PaySpace.
Does graylink offer an API?
Yes, graylink provides API access.
What language does graylink support?
graylink supports the English language.
What level of support does graylink offer?
graylink provides support via email and contact form.
Does graylink have a mobile app?
graylink provides txthr which is a .mobi chatbot ideal for bulk recruitment
What types of pricing plans does graylink offer?
Neptune pricing is package-based depending on recruitment configurability and integration requirements. txthr chatbot pricing is billed per workflow and conversation credits. Implementation: Per workflow Consumption-based delivery: Pr
Who are the typical users of graylink?
graylink serves industries such as retail, financial services, mining and energy, FMCG, hospitality, logistics and fleet, and BPO and call center operations, supporting diverse specialised and high-volume hiring environments.