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Overview
Insight software streamlines field workforce management with dashboards, benchmarking, and performance tracking, while empowering technicians who directly influence customer experience. Although customer support time may vary at times, its secure, scalable platform delivers actionable insights for continuous improvement and operational decision-making.
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Starting Price
Custom
Insight Specifications
- Performance Management
- Employee Self-Service Portal
- Workforce Analytics
- HR Compliance
What Is Insight?
Insight is a cloud‑based employee performance management and field service intelligence solution designed for organizations with mobile workforces, particularly in field service operations. It’s used by managers and executives to measure and visualize workforce performance, drive engagement, and improve service quality.
The software offers features such as performance scorecards, league tables, real‑time dashboards, and workforce benchmarking. It collects data from mobile devices to help teams monitor individual and team outputs, make informed decisions, and enhance operational outcomes.
Insight Pricing
Disclaimer: The pricing is subject to change.
Insight Integrations
Who Is Insight For?
Insight software serves a wide range of industries and sectors, including:
- Health and social care
- Emergency services
- Telecoms
- Fire and security
- Airports
- Utilities and infrastructure
- Housing associations
Is Insight Right For You?
Are you looking for a performance‑focused employee management solution that lets you monitor, measure, and motivate your mobile workforce with confidence? Insight helps solve field service performance visibility and employee engagement challenges by turning mobile data into actionable intelligence, improving decision‑making and service quality.
Insight, as part of Totalmobile’s platform, operates under strong data protection and privacy standards, including GDPR compliance as stated in Totalmobile’s privacy policy.
The software holds ISO27001 certification for information security and uses strong encryption, ensuring secure and scalable data handling across large field service deployments.
Still not sure if Insight is right for you? Contact our customer support team at (661) 384‑7070, who will help you make the best decision.
Insight Features
Scorecards
Insight features provide a comprehensive score for each worker’s completed shift, combining six Key Performance Areas (KPAs). The interactive maps and timelines visualize activities by time and location, reducing misinterpretation while giving managers a clear, actionable overview of individual employee performance.
League Tables
This feature ranks staff based on performance scores, with options to filter by team, region, or department. Heat-maps highlight top performers, enabling benchmarking, recognition, and identification of training needs to improve overall workforce efficiency and engagement.
Continuous Improvement Insights
Insight enables organizations to track employee performance trends over time, across teams or regions. By analyzing productivity, efficiency, and compliance metrics, managers can identify performance drivers, implement corrective measures, and support professional growth, fostering a culture of continuous improvement.
Performance View
By measuring employees across six KPAs, productivity, utilization, efficiency, effectiveness, consistency, and compliance, Insight offers a holistic view of performance. Colour-coded scores make it simple to compare results against organizational expectations, helping managers make informed operational decisions.
Electronic Timesheet
The software automatically generates electronic timesheets from mobile-collected data. These records integrate with finance and HR systems, streamlining payroll and reporting processes, while providing transparency and accuracy across organisational operations.
Pros And Cons of Insight
Pros
Provides clear, actionable employee performance insights
Visualizes workforce activities with interactive maps
Enables benchmarking and recognition for top performers
Cons
The software interface may seem dated and requires updates
Documentation gaps may hinder user workflows
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Frequently Asked Questions
Does Insight have a mobile app?
Yes, Insight offers a mobile app.
What other apps does Insight integrate with?
No third-party integrations are listed.
What language does Insight support?
Insight supports the English language.
What types of pricing plans does Insight offer?
Insight pricing follows a custom-quote model. Request a custom Insight price quotation.
What level of support does Insight offer?
Insight provides support via phone and contact form.
Does Insight offer an API?
Yes, Insight provides API access.
Who are the typical users of Insight?
Insight serves a wide range of industries, including health and social care, emergency services, telecoms, fire and security, airports, utilities and infrastructure, and housing associations.