Paycom Reviews

“great for surveys and documents

Pros

I really value the surveys that leadership sends out as it is great to have that feedback loop. It's also super helpful having a central spot for all company documents and training materials. Having everything HR-related in one convenient location makes things so much easier.

Cons

While I find the training helpful, it seems somewhat limited in what it can cover.

“as multiple technical issues on admin end

Pros

The paycheck preview feature is really helpful for employees and the whole system is simple to use for them.

Cons

From an admin perspective, it feels very hands-on with little flexibility around position seats. I also run into frequent technical issues.

“onboarding was pretty challenging

Pros

Paycom offered better value for payroll and vacation tracking compared to other options we looked at.

Cons

I was not a fan of the onboarding process or how long it took to get comfortable using the software.

“Love the all-in-one app

Pros

I love having an app that keeps my schedule, payroll details and tax information all in one spot. The layout is clean and user friendly too.

Cons

It is a bit too easy to select the wrong punch type by mistake.

“convenient but needs a new look

Pros

It is pretty convenient to access pay details, time-off balances and other documents right from my phone.

Cons

I feel like the user interface could use a refresh to make it more user friendly.

“quick payroll, time punches need work

Pros

Payroll and onboarding are now quick and simple. And I really like having all employee information centralized in one place.

Cons

Time punches and edits could be improved for example, the system allows duplicate punches like two clock-ins instead of prompting the user to edit the existing one. PTO settings need more customizable rules and I am not fond of how seats are handled.

“A good past experience

Pros

I have used Paycom in past finance positions and always had a good experience with it.

Cons

It's been a while since I last used it so it feels unfamiliar to me now.

“user-friendly with great support

Pros

The platform is very user-friendly and the customer support is better than what I have experienced with other companies.

Cons

I do not have anything negative to say about it.

“easy to adapt to, very effective

Pros

It was really easy to adapt to. When we switched from another payroll system, Paycom was the clear favorite.

Cons

Well I found it to be very effective and have no complaints.

“quick access to info but inconvenient timeouts

Pros

Logging in is simple and whether you are an employee or a manager, you can find most of the information you need quickly and easily.

Cons

The 30 minute timeout is inconvenient and accessing some information requires more clicks than I'd like.

“smooth clock in but freezes at times

Pros

Navigation is simple and clocking in and out works exactly as it should smooth and hassle-free.

Cons

Occasionally the clock would freeze and not record my time but it was an easy fix. It only happened twice in a year.

“Excellent rool but too big for us

Pros

I like Paycom as it is an excellent platform for payroll as it neatly organizes everything from timesheets and clock-ins to benefits and employee data, all in one convenient place.

Cons

For a small business like ours, it can feel a bit overwhelming and offers more features than we really need.

“perfect setup however weak after-support

Pros

The implementation process was handled perfectly and the Paycom team made sure they understood all our requirements.

Cons

After implementation, customer support was lacking. Our specialist was unresponsive and we were assigned a new one almost every month.

“cuts payroll time

Pros

Using it has cut down the time we used to spend processing payroll significantly.

Cons

It took me some time to feel confident that I was using all the options and reports available in it.

“clean look but some tasks have many steps

Pros

The interface is clean and visually appealing, with a simple layout. I am also a big fan of the support team.

Cons

Some tasks involve many steps and can be difficult to navigate while I am still learning.

“manages everything in one place for us

Pros

We can manage everything for each employee in one system from time-off requests to scheduling, clock-ins, applicant tracking, background checks, onboarding, benefits enrollment, document storage, employee notifications, reporting and much more. Plus it is easy to navigate and use daily.

Cons

I have no dislikes about it as I am a total fan.

“Premium price for premium performance

Pros

The customer support here is incredible and they actually contact me more often than I need to reach out to them. Whenever I do call for help, I get immediate assistance from their team. What really impresses me is how they continuously enhance the software without breaking existing features that already work well. I'm extremely satisfied with my overall experience.

Cons

The price point sits above competitors, though the reliable performance, solid support team and frequent feature updates justify the expense.

“Powerful reporting with minor quirks

Pros

User interface is fantastic and the custom reporting features are really impressive. Getting company information set up has never been a hassle and those hover guides that pop up when you're creating new entries are very helpful. Whenever I've run into issues, support has been quick to help out efficiently. The representatives are always friendly and knowledgeable, even when I'm not talking to my usual contact person. The training sessions I've joined have been well put together and informative.

Cons

Custom reports work fine most of the time but there's this annoying issue where copying and pasting creates a cell with "Generated by Super Report Writer" text that messes up my document formatting. I've tried different approaches to avoid this but nothing works, not sure why that feature even exists. Also finding filters on certain screens can be tricky especially in the expense queue. Would love to see better filter options across all the different screens.

“flexible but sometimes limited reporting

Pros

The system's flexibility lets me customize everything to match what each company actually needs, which is really helpful.

Cons

Building custom reports becomes tricky when the data I need isn't readily available through the advanced report writer, though this doesn't occur frequently.

“Excellent for hiring and onboarding

Pros

how the workflows connect everything from when someone applies through actually getting hired & it makes onboarding much smoother and more accurate.

Cons

The tax team's accuracy is all over the place and they'll randomly miss payments for taxes that have been running smoothly for years. When mistakes happen, they rarely take responsibility and instead try to put the blame back on us.