Paycom Reviews

“complete operational failure”

Pros

Offers alot of services and while the expense management system isn't perfect, it handles reimbursable expenses reasonably well.

Cons

After nearly two years with them, we've faced constant struggles since day one. The initial setup was botched, API integrations were problematic and the issues just keep piling up. Despite multiple conversations about our dissatisfaction, nothing really changes. We've switched specialists several times due to poor service and lack of knowledge from our assigned contacts. Even though we've been patient and expanded into HR services, it's obvious they can't deliver improvements. Every aspect has been problematic from incorrect initial configurations to completely messing up major changes we requested. We actually had to hire a third-party contractor to fix their mistakes and help with critical initiatives. The expense management tool is terrible - neither our HR nor finance teams can make it work properly. You can't even speak directly with their tax team, instead you upload documents to a portal and wait indefinitely for responses. We've received tax notices without any communication from them, even when I follow up directly with our contact. After several "big talks" about their service, they promise verbally that they know what their doing but execution always falls short. I wanted to write this review six months in but held off hoping they'd improve. Don't use this as there are much better options available.

“extremely easy and clear”

Pros

It is extremely easy to use as everything about payments and documents is clear, the process is simple and the interface is great too.

Cons

Well I have not had any problems with it so far. It is easy to access both online and through the mobile app.

“an amazing and user-friendly solution”

Pros

I found Paycom simple to navigate and very user-friendly.

Cons

As per me the app could benefit from some updates to improve its functionality.

“Well-organized but we cannot change username”

Pros

Everything is well-organized so it is easy to find what we need. Requesting time off is simple too and tax information is always accessible.

Cons

Not being able to change our username makes it harder to remember login details.

“great for surveys and documents”

Pros

I really value the surveys that leadership sends out as it is great to have that feedback loop. It's also super helpful having a central spot for all company documents and training materials. Having everything HR-related in one convenient location makes things so much easier.

Cons

While I find the training helpful, it seems somewhat limited in what it can cover.

“as multiple technical issues on admin end”

Pros

The paycheck preview feature is really helpful for employees and the whole system is simple to use for them.

Cons

From an admin perspective, it feels very hands-on with little flexibility around position seats. I also run into frequent technical issues.

“onboarding was pretty challenging”

Pros

Paycom offered better value for payroll and vacation tracking compared to other options we looked at.

Cons

I was not a fan of the onboarding process or how long it took to get comfortable using the software.

“Love the all-in-one app”

Pros

I love having an app that keeps my schedule, payroll details and tax information all in one spot. The layout is clean and user friendly too.

Cons

It is a bit too easy to select the wrong punch type by mistake.

“convenient but needs a new look”

Pros

It is pretty convenient to access pay details, time-off balances and other documents right from my phone.

Cons

I feel like the user interface could use a refresh to make it more user friendly.

“quick payroll, time punches need work”

Pros

Payroll and onboarding are now quick and simple. And I really like having all employee information centralized in one place.

Cons

Time punches and edits could be improved for example, the system allows duplicate punches like two clock-ins instead of prompting the user to edit the existing one. PTO settings need more customizable rules and I am not fond of how seats are handled.

“A good past experience”

Pros

I have used Paycom in past finance positions and always had a good experience with it.

Cons

It's been a while since I last used it so it feels unfamiliar to me now.

“user-friendly with great support”

Pros

The platform is very user-friendly and the customer support is better than what I have experienced with other companies.

Cons

I do not have anything negative to say about it.

“easy to adapt to, very effective”

Pros

It was really easy to adapt to. When we switched from another payroll system, Paycom was the clear favorite.

Cons

Well I found it to be very effective and have no complaints.

“quick access to info but inconvenient timeouts”

Pros

Logging in is simple and whether you are an employee or a manager, you can find most of the information you need quickly and easily.

Cons

The 30 minute timeout is inconvenient and accessing some information requires more clicks than I'd like.

“smooth clock in but freezes at times”

Pros

Navigation is simple and clocking in and out works exactly as it should smooth and hassle-free.

Cons

Occasionally the clock would freeze and not record my time but it was an easy fix. It only happened twice in a year.

“Excellent rool but too big for us”

Pros

I like Paycom as it is an excellent platform for payroll as it neatly organizes everything from timesheets and clock-ins to benefits and employee data, all in one convenient place.

Cons

For a small business like ours, it can feel a bit overwhelming and offers more features than we really need.

“perfect setup however weak after-support”

Pros

The implementation process was handled perfectly and the Paycom team made sure they understood all our requirements.

Cons

After implementation, customer support was lacking. Our specialist was unresponsive and we were assigned a new one almost every month.

“cuts payroll time”

Pros

Using it has cut down the time we used to spend processing payroll significantly.

Cons

It took me some time to feel confident that I was using all the options and reports available in it.

“clean look but some tasks have many steps”

Pros

The interface is clean and visually appealing, with a simple layout. I am also a big fan of the support team.

Cons

Some tasks involve many steps and can be difficult to navigate while I am still learning.

“manages everything in one place for us”

Pros

We can manage everything for each employee in one system from time-off requests to scheduling, clock-ins, applicant tracking, background checks, onboarding, benefits enrollment, document storage, employee notifications, reporting and much more. Plus it is easy to navigate and use daily.

Cons

I have no dislikes about it as I am a total fan.