Paycom Reviews

“Great setup help but needs update alerts

Pros

We had live support during setup and help is always just a call or email away for new questions or payroll issues.

Cons

One thing I noticed is that we are not always notified about changes or updates in advance.

“very helpful database

Pros

Having all our information in one connected database is really helpful.

Cons

The messaging and communication features feel overly complicated and time-consuming.

“Pretty smooth payroll, needs more self-service

Pros

It handles payroll, timecard reviews and all of our HR tasks smoothly and efficiently.

Cons

Well it is frustrating that I cannot make certain changes without going through a customer service representative.

“reports are good but I want better tax access

Pros

I really like how simple the reporting is and how easy Paycom makes payroll.

Cons

Umm I really wish we could access state tax reports more easily and had more flexibility in configuring PTO settings. Also when the overtime law changed in July, I hoped there would be a smoother way to handle OT payments for salaried employees.

“stress-free processing

Pros

Processing everything is not a problem and I do not feel stressed getting employee hours and details together.

Cons

I still want to be able to run the specific reports I need in a format that's easy to understand.

“Date adjustment is annoying

Pros

The learning management section is one of my favorite features.

Cons

Personally, I do not like having to adjust the date every single time I add a new punch.

“useful tools but a not right fit for Australia

Pros

It includes a lot of useful tools like the Paycom Learning system and basic HR functions such as approving time off. There is also an applicant tracking system we have not started using yet since we have had the platform for a few years.

Cons

We attempted to use it for our Australian operations but the app was not functional there. We ran into issues like requiring social security numbers for login which do not exist in Australia and inability to adapt payroll tax rates for the region. Although we were told it would work, during implementation it fell short which disappointed our management team. The interface also feels outdated, reminiscent of 90s software.

“Simple clock in and info lookup

Pros

I love how simple it is to clock in and out and how easy it is to look up information when I need to.

Cons

Nothing that I dislike about it.

“simple but separate reimbursement app needed

Pros

The app's simplicity and convenience really won me over.

Cons

My clients had to use a separate application just to handle reimbursements.

“User-friendly but clunky navigation

Pros

It is user-friendly and offers a wide range of tools and functions for both staff and administrators.

Cons

Some parts of the user interface were clunkier than I'd prefer and navigating through the system was not always easy.

“It is a complete solution

Pros

I like having a complete HR solution that includes payroll and scheduling in one place.

Cons

Getting all the initial data entered during the setup phase was a little difficult.

“simple for managers and teams

Pros

Paycom is simple to use for me as a manager and for my team too. I also like having a detailed desktop version and a quick mobile app for when I am on the move.

Cons

I wish the pricing for additional integrations was more affordable.

“Quick support!!

Pros

The support team gets back to us quickly whenever we have questions or run into issues.

Cons

I'm struggling with the report writer, though I haven't gotten around to watching any training videos yet

“Fantastic implementation & responsive solutions

Pros

Implementation team was fantastic to work with. They're incredibly responsive when issues come up and always quick to find solutions. Really impressed with how smooth the whole process has been.

Cons

Nothing to complain about so far.

“Excellent service and tool

Pros

I'm really impressed with the customer service, both our sales rep and the new client setup representative have been fantastic. The implementation process was surprisingly smooth and simple too.

Cons

The system is quite comprehensive, which can make it challenging to navigate at first.

“User-friendly and time-saving features

Pros

UI is incredibly user-friendly and navigation feels so easy. I appreciate how simple the instructions are throughout the platform. Being able to print paystubs and adjust withholdings directly online saves me so much time and there are plenty of other useful features to explore.

Cons

Nothing really stands out as problematic, this tool worked well for our company and I didn't come across any significant issues during my time using it.

“complete operational failure

Pros

Offers alot of services and while the expense management system isn't perfect, it handles reimbursable expenses reasonably well.

Cons

After nearly two years with them, we've faced constant struggles since day one. The initial setup was botched, API integrations were problematic and the issues just keep piling up. Despite multiple conversations about our dissatisfaction, nothing really changes. We've switched specialists several times due to poor service and lack of knowledge from our assigned contacts. Even though we've been patient and expanded into HR services, it's obvious they can't deliver improvements. Every aspect has been problematic from incorrect initial configurations to completely messing up major changes we requested. We actually had to hire a third-party contractor to fix their mistakes and help with critical initiatives. The expense management tool is terrible - neither our HR nor finance teams can make it work properly. You can't even speak directly with their tax team, instead you upload documents to a portal and wait indefinitely for responses. We've received tax notices without any communication from them, even when I follow up directly with our contact. After several "big talks" about their service, they promise verbally that they know what their doing but execution always falls short. I wanted to write this review six months in but held off hoping they'd improve. Don't use this as there are much better options available.

“extremely easy and clear

Pros

It is extremely easy to use as everything about payments and documents is clear, the process is simple and the interface is great too.

Cons

Well I have not had any problems with it so far. It is easy to access both online and through the mobile app.

“an amazing and user-friendly solution

Pros

I found Paycom simple to navigate and very user-friendly.

Cons

As per me the app could benefit from some updates to improve its functionality.

“Well-organized but we cannot change username

Pros

Everything is well-organized so it is easy to find what we need. Requesting time off is simple too and tax information is always accessible.

Cons

Not being able to change our username makes it harder to remember login details.