Paycom Reviews

“Premium price for premium performance”

Pros

The customer support here is incredible and they actually contact me more often than I need to reach out to them. Whenever I do call for help, I get immediate assistance from their team. What really impresses me is how they continuously enhance the software without breaking existing features that already work well. I'm extremely satisfied with my overall experience.

Cons

The price point sits above competitors, though the reliable performance, solid support team and frequent feature updates justify the expense.

“Powerful reporting with minor quirks”

Pros

User interface is fantastic and the custom reporting features are really impressive. Getting company information set up has never been a hassle and those hover guides that pop up when you're creating new entries are very helpful. Whenever I've run into issues, support has been quick to help out efficiently. The representatives are always friendly and knowledgeable, even when I'm not talking to my usual contact person. The training sessions I've joined have been well put together and informative.

Cons

Custom reports work fine most of the time but there's this annoying issue where copying and pasting creates a cell with "Generated by Super Report Writer" text that messes up my document formatting. I've tried different approaches to avoid this but nothing works, not sure why that feature even exists. Also finding filters on certain screens can be tricky especially in the expense queue. Would love to see better filter options across all the different screens.

“flexible but sometimes limited reporting”

Pros

The system's flexibility lets me customize everything to match what each company actually needs, which is really helpful.

Cons

Building custom reports becomes tricky when the data I need isn't readily available through the advanced report writer, though this doesn't occur frequently.

“Excellent for hiring and onboarding”

Pros

how the workflows connect everything from when someone applies through actually getting hired & it makes onboarding much smoother and more accurate.

Cons

The tax team's accuracy is all over the place and they'll randomly miss payments for taxes that have been running smoothly for years. When mistakes happen, they rarely take responsibility and instead try to put the blame back on us.

“Great specialist support”

Pros

I appreciate having a dedicated specialist assigned to help and the customer service has been excellent overall. The application itself is easy to get started with and doesn't take long to learn the ropes.

Cons

New terminated employee feature in Beti is really confusing and doesnt work like I expect it to. I avoid using it when possible but then Paycom won't properly end certain earnings. Several forms need updates to match recent changes and it feels like some improvements weren't tested by actual users like me. Text doesn't wrap correctly and sometimes you can't even see the words properly.

“Easy to use with fair pricing”

Pros

I find this platform really easy to use and the customer support team has been incredibly helpful whenever I've reached out. The pricing is quite fair for what you get which makes it accessible for our dealership's budget.

Cons

I haven't encountered any real problems with it so far.

“reliable partner :)”

Pros

My rep has been absolutely fantastic - always friendly, helpful and responds quickly whenever we run into issues. I never get that runaround feeling where I'm bounced between different people to solve problems. We use this daily and find the system really simple ro use. The help center and resources are also quite useful when I need to figure something out on my own.

Cons

I can't really think of anything negative to say about it right now.

“Simple tool & superb support”

Pros

I love how simple this is to use and the overall quality is impressive. The customer support team has been fantastic whenever I've needed help.

Cons

No cons, the implementation process was surprisingly smooth compared to other systems we've tried.

“Great but needs payroll timing fixes”

Pros

It handles everything we need it to do and whenever I run into questions, the support reps are always there to help me out.

Cons

I really wish there was a way to schedule future hire dates without automatically adding people to payroll. Like if I set up someone on 10/25 who doesn't start until 10/30, but payroll runs on 10/28, they end up getting paid for the whole period even though they haven't worked yet.

“An all-in-one powerhouse for hr”

Pros

This platform covers everything I need, payroll processing, employee relations, learning modules and hiring tools all in one place. Really convenient having all these features integrated together instead of juggling multiple systems.

Cons

The sheer number of features can feel overwhelming at first, though its definitely something you can get the hang of with some time.

“highly consolidated HR hub”

Pros

It offers tons of modules that let us consolidate most of our HR functions in one place. Our Paycom specialist has stuck around longer recently and from an HR standpoint, they've been really helpful and respond pretty quickly to our needs.

Cons

Umm this platform currently doesn't support texting features for existing staff. Additionally, while the system allows for banking updates, the lack of prenote verification means we can't enable self-service for employees to change their direct deposit information.

“Engaging platform with one integration flaw”

Pros

Very easy to use and the way it keeps our team engaged has been fantastic. The customer service team especially our dedicated specialist, consistently goes above and beyond with quick, helpful responses.

Cons

360 benefit integration is really frustrating for our workflow.

“Outstanding service!”

Pros

The customer service here is outstanding and I find the product really straightforward for daily tasks.

Cons

Data entry process could be more simple and some steps feel out of order and make the workflow less smooth than it could be.

“seamless all-in-one hr solution”

Pros

I love having everything in one place from posting job openings to managing payroll and benefits. The complete employee lifecycle management means we don't need multiple tools anymore and both the web and mobile apps work seamlessly for our team. The implementation process was smooth thanks to their expert team. They had specialists for compensation, taxes and data integration, plus project managers who made the whole transition feel easy. Their support is outstanding. We have dedicated technical and functional advisors who help with daily operations and generating GL reports through there built-in reporting engine is simple. Our employees picked it up quickly too, both part-time and full-time staff along with admin personnel, started using it effectively right away.

Cons

One area where I've noticed room for improvement involves managing student workers in higher education. Students often juggle multiple positions under different supervisors and while the system handles multiple jobs, there's a tricky oversight issue. Any supervisor can approve all of an employee's time across departments, not just their own. This makes it tough for department heads to track changes or manage their specific departmental hours effectively.

“excellent, accessible support”

Pros

support team behind this system is fantastic & there's always someone available to take our calls and help with any questions we come up.

Cons

some of our staff don't have smartphones, so they really struggle with using the app on their devices.

“fantastic support but a bit pricey”

Pros

The customer support at Paycom is fantastic as they actually check in with me more often than I need to contact them. Whenever I do need help, I get through to the support team right away and receive immediate assistance. They are always enhancing their software too, without disrupting features that already work well. My experience with it has been nothing short of excellent.

Cons

In my opinion the price is a little steep compared to some alternatives but the reliability, helpful customer service and steady stream of new features make it worthwhile.

“simple to review anything I want”

Pros

It is simple to review my pay stubs, hours and other details. Correcting any entries is also simple using the quick punch feature.

Cons

I noticed it frequently prompts me for my location whenever I use the mobile app.

“User-friendly but reports take too long”

Pros

I like how user-friendly it is and the ability to tailor the platform to fit our specific requirements.

Cons

Getting custom reports set up takes quite a while from approval and pricing to the actual build, the process feels drawn out.

“proven very handy for us”

Pros

It was simple to use and very handy.

Cons

There was not anything I disliked about it.

“Perfect integration with other tools”

Pros

The system is built with proprietary technology that allows all of its different components to integrate together perfectly.

Cons

Managing position seats and permission groups feels overly complicated to me.