Paycom Reviews

“Great specialist support

Pros

I appreciate having a dedicated specialist assigned to help and the customer service has been excellent overall. The application itself is easy to get started with and doesn't take long to learn the ropes.

Cons

New terminated employee feature in Beti is really confusing and doesnt work like I expect it to. I avoid using it when possible but then Paycom won't properly end certain earnings. Several forms need updates to match recent changes and it feels like some improvements weren't tested by actual users like me. Text doesn't wrap correctly and sometimes you can't even see the words properly.

“Easy to use with fair pricing

Pros

I find this platform really easy to use and the customer support team has been incredibly helpful whenever I've reached out. The pricing is quite fair for what you get which makes it accessible for our dealership's budget.

Cons

I haven't encountered any real problems with it so far.

“reliable partner :)

Pros

My rep has been absolutely fantastic - always friendly, helpful and responds quickly whenever we run into issues. I never get that runaround feeling where I'm bounced between different people to solve problems. We use this daily and find the system really simple ro use. The help center and resources are also quite useful when I need to figure something out on my own.

Cons

I can't really think of anything negative to say about it right now.

“Simple tool & superb support

Pros

I love how simple this is to use and the overall quality is impressive. The customer support team has been fantastic whenever I've needed help.

Cons

No cons, the implementation process was surprisingly smooth compared to other systems we've tried.

“Great but needs payroll timing fixes

Pros

It handles everything we need it to do and whenever I run into questions, the support reps are always there to help me out.

Cons

I really wish there was a way to schedule future hire dates without automatically adding people to payroll. Like if I set up someone on 10/25 who doesn't start until 10/30, but payroll runs on 10/28, they end up getting paid for the whole period even though they haven't worked yet.

“An all-in-one powerhouse for hr

Pros

This platform covers everything I need, payroll processing, employee relations, learning modules and hiring tools all in one place. Really convenient having all these features integrated together instead of juggling multiple systems.

Cons

The sheer number of features can feel overwhelming at first, though its definitely something you can get the hang of with some time.

“highly consolidated HR hub

Pros

It offers tons of modules that let us consolidate most of our HR functions in one place. Our Paycom specialist has stuck around longer recently and from an HR standpoint, they've been really helpful and respond pretty quickly to our needs.

Cons

Umm this platform currently doesn't support texting features for existing staff. Additionally, while the system allows for banking updates, the lack of prenote verification means we can't enable self-service for employees to change their direct deposit information.

“Engaging platform with one integration flaw

Pros

Very easy to use and the way it keeps our team engaged has been fantastic. The customer service team especially our dedicated specialist, consistently goes above and beyond with quick, helpful responses.

Cons

360 benefit integration is really frustrating for our workflow.

“Outstanding service!

Pros

The customer service here is outstanding and I find the product really straightforward for daily tasks.

Cons

Data entry process could be more simple and some steps feel out of order and make the workflow less smooth than it could be.

“seamless all-in-one hr solution

Pros

I love having everything in one place from posting job openings to managing payroll and benefits. The complete employee lifecycle management means we don't need multiple tools anymore and both the web and mobile apps work seamlessly for our team. The implementation process was smooth thanks to their expert team. They had specialists for compensation, taxes and data integration, plus project managers who made the whole transition feel easy. Their support is outstanding. We have dedicated technical and functional advisors who help with daily operations and generating GL reports through there built-in reporting engine is simple. Our employees picked it up quickly too, both part-time and full-time staff along with admin personnel, started using it effectively right away.

Cons

One area where I've noticed room for improvement involves managing student workers in higher education. Students often juggle multiple positions under different supervisors and while the system handles multiple jobs, there's a tricky oversight issue. Any supervisor can approve all of an employee's time across departments, not just their own. This makes it tough for department heads to track changes or manage their specific departmental hours effectively.

“excellent, accessible support

Pros

support team behind this system is fantastic & there's always someone available to take our calls and help with any questions we come up.

Cons

some of our staff don't have smartphones, so they really struggle with using the app on their devices.

“fantastic support but a bit pricey

Pros

The customer support at Paycom is fantastic as they actually check in with me more often than I need to contact them. Whenever I do need help, I get through to the support team right away and receive immediate assistance. They are always enhancing their software too, without disrupting features that already work well. My experience with it has been nothing short of excellent.

Cons

In my opinion the price is a little steep compared to some alternatives but the reliability, helpful customer service and steady stream of new features make it worthwhile.

“simple to review anything I want

Pros

It is simple to review my pay stubs, hours and other details. Correcting any entries is also simple using the quick punch feature.

Cons

I noticed it frequently prompts me for my location whenever I use the mobile app.

“User-friendly but reports take too long

Pros

I like how user-friendly it is and the ability to tailor the platform to fit our specific requirements.

Cons

Getting custom reports set up takes quite a while from approval and pricing to the actual build, the process feels drawn out.

“proven very handy for us

Pros

It was simple to use and very handy.

Cons

There was not anything I disliked about it.

“Perfect integration with other tools

Pros

The system is built with proprietary technology that allows all of its different components to integrate together perfectly.

Cons

Managing position seats and permission groups feels overly complicated to me.

“good for small business but a bit costly

Pros

I really value that Paycom provides services designed for businesses of all sizes including smaller operations like mine.

Cons

The cost can be on the higher side particularly for smaller companies that may not use all the available tools.

“wonderful team of specialists

Pros

Our dedicated specialist is wonderful and I love how quickly she responds. I also find it very easy to navigate.

Cons

I genuinely cannot think of anything negative to say about it.

“User-friendly start but launch had errors

Pros

The initial interface is quite user friendly and easy to find our way around.

Cons

we ran into some errors at launch that created problems with W-2s, among other things.

“good support service, confusing employee termination process

Pros

My dedicated specialist and the outstanding customer service are big pluses.

Cons

The recently added terminated employee process in Beti needs significant improvement as it is confusing and does not work as expected. When I avoid using it, it does not stop certain earnings properly. Some forms are outdated compared to recent updates and it feels like some changes were not tested by actual end users. Text formatting issues also make parts hard to read.