Paycom Reviews

“good for small business but a bit costly”

Pros

I really value that Paycom provides services designed for businesses of all sizes including smaller operations like mine.

Cons

The cost can be on the higher side particularly for smaller companies that may not use all the available tools.

“wonderful team of specialists”

Pros

Our dedicated specialist is wonderful and I love how quickly she responds. I also find it very easy to navigate.

Cons

I genuinely cannot think of anything negative to say about it.

“User-friendly start but launch had errors”

Pros

The initial interface is quite user friendly and easy to find our way around.

Cons

we ran into some errors at launch that created problems with W-2s, among other things.

“good support service, confusing employee termination process”

Pros

My dedicated specialist and the outstanding customer service are big pluses.

Cons

The recently added terminated employee process in Beti needs significant improvement as it is confusing and does not work as expected. When I avoid using it, it does not stop certain earnings properly. Some forms are outdated compared to recent updates and it feels like some changes were not tested by actual end users. Text formatting issues also make parts hard to read.

“Good for timekeeping”

Pros

I like the timekeeping system as it is designed to comply with California's Meal Premium regulations.

Cons

Candidate tracking and scheduling interviews with hiring managers feels a bit awkward and could be more streamlined. Also messages to employees would be better received if they came from a custom company email address instead of a generic Paycom one as I feel like it would feel more personal and professional.

“Offer great direct help”

Pros

One thing I like is that I can call my Paycom representative directly whenever I have an issue which is especially helpful when I am processing payroll under time constraints.

Cons

There were a couple of updates that made features I use regularly less efficient like now having to download reimbursement documents one by one instead of in batches.

“terrific onboarding process”

Pros

They handled our onboarding exceptionally well. The training and support during our first year were terrific as they made us feel truly welcomed.

Cons

It's taken longer than we expected to resolve our attendance point system issues.

“easy for employees to use”

Pros

Our employees find the software very easy to use.

Cons

I'd like more flexibility when working with piece-rate pay structures.

“simple payroll process but team not always there”

Pros

Processing payroll is incredibly simple as it almost feels like the system does it for you. You just need to review and confirm the information.

Cons

Sometimes my service team is not available when I call which can be frustrating when I need immediate help.

“easy to use and find things”

Pros

I like that it is easy to use and locate whatever I need.

Cons

Honestly I don't have any complaints.

“Good self-service but some features confusing”

Pros

Well I really value all the self-service features available for employees, both online and through the mobile app.

Cons

Some features like requesting time off or checking your remaining balance can be a bit confusing to figure out.

“so simple anyone can use it”

Pros

Paycom is so simple that even someone like me can use it without any trouble.

Cons

I have not come across anything I dislike about it.

“easy and functional with great support”

Pros

It is both easy to use and highly functional. Their customer support is also excellent as they always respond to me quickly.

Cons

Nothing really stands out as I have not had any issues in the two years I have been using it.

“reliable team but tool can feel overwhelming”

Pros

The Paycom team has always been able to assist me. If they don't know an answer immediately, they quickly find a solution. They are consistently helpful and professional. Overall I feel I can rely on it.

Cons

It's packed with features which is both a strength and a weakness so it can feel a bit overwhelming at times.

“Simple to learn, reports are tricky”

Pros

Paycom software is simple to get the hang of and the support team is wonderful.

Cons

Figuring out how to build reports and use the Advanced Report Writer has a learning curve.

“brings all HR together”

Pros

It brings all our HR requirements together in one platform. Also it is an excellent resource for handling all our HR projects and daily tasks.

Cons

Sometimes system updates end up changing or reverting data we have already corrected and the support team is not always sure why it happens.

“Customizable but unpredictable with data”

Pros

The customization options are exactly what we needed for our unique setup. We managed to build something that fits our company structure perfectly.

Cons

It frequently makes unexpected changes to our data and the company can't explain how or why these issues occur.

“game-changer for efficiency”

Pros

This has been the best change for reducing our paper usage and making our processes much more efficient.

Cons

the system has a significant learning curve and can feel complex when first learning to navigate all its features

“incredibly user-friendly platform”

Pros

Fast response time from Paycom really stands out and the interface is incredibly user-friendly. I'm on this platform every single day and it makes my workflow so much smoother.

Cons

The only major issue I've run into happened with payroll submission. When using the quick method, there's a green save button in the center but the actual "mark as complete and submit" option is white, positioned on the right in a dropdown menu. One morning I accidentally hit save instead of submit, then tried starting the payroll process over the long way. This ended up creating a duplicate payroll and sent approval emails to all employees twice. It would be helpful if the submit button was also green and more prominently displayed on the main page.

“Supportive and smooth transition”

Pros

The whole team really had our backs during the transition. They gave us tons of support and resources, which made everything way smoother and less stressful than previous implementations. They also did a great job helping our staff realize how user-friendly the system actually is once you get into it.

Cons

There's quite a bit of new terminology to learn, though I guess that's pretty standard when you're switching between HRIS platforms.