Paycom Reviews

“Simple features but bad help

Pros

Beti stands out as the most valuable feature & it's incredibly helpful and really makes a difference in how I manage things.

Cons

Customer support has been really disappointing. The team seems to lack proper training and often provides incorrect guidance that actually makes payroll problems worse instead of fixing them.

“Powerfully customizable but complex and costly

Pros

The standout feature for me is the system's incredible customizability. Being able to tailor it to our company's unique needs makes a huge difference in my daily workflow. A special mention has to go to our sales rep, Lana, who has been an absolute gem, incredibly patient and kind while guiding us through the platform.

Cons

The initial setup and learning curve are quite steep. The menu structure feels unconventional, with confusing labels (why do I click "Make Employee Changes" just to search for someone?) and I really miss a persistent search bar. While our account manager is responsive, being pushed to call instead of getting direct email support is inefficient. Finally, it's frustrating that key features like BETI feel like they should be standard but are locked behind an extra paywall on top of what are already substantial fees.

“Great service and easy to use

Pros

Customer service stands out as exceptional & they're very responsive and helpful. What I love most is that employees find it easy to use and the interface looks clean and professional. Everything feels simple and well-organized.

Cons

The visual layout of the start and stop dates on form 2 really bothers me, especially after they updated it about a year ago & it just doesn't look right anymore. During setup, I wish I had asked more questions or been given better explanations about how different features would impact each other because I didn't understand how everything was connected until it was too late.

“very convenient for all my needs

Pros

Paycom is very convenient as I can clock in at work or from my phone at home. I use it to request vacation, sick days or unpaid time off and to view my pay stubs and W-2s during tax season.

Cons

None at all as I am a big fan of it.

“easy to use with everything together

Pros

It is pretty easy to find my way around. Also I really like having my timecard, HR details and training all together in one spot.

Cons

Nothing at all as I really like how much you can accomplish with it.

“Smooth system but had a faulty time clock intially

Pros

The integrated system was so smooth to work with. Handling my team's schedules felt simpler than with other highly-rated software. My staff can request changes or time off through the app or website and the approval process is really simple.

Cons

Our version includes a time clock and we had issues when adding new employees as I had to contact customer service each time. It turned out the time clock itself was faulty and was not working properly. After it was replaced everything has been running smoothly

“good price but not a PEO service

Pros

Paycom pricing is reasonable and they are great to work with for small businesses.

Cons

It is not a PEO service, the support could be better and the reporting features have room for improvement.

“simple for staff but learning section needs work

Pros

Our front-line staff find the platform simple to use.

Cons

I feel like the learning management section really needs a major upgrade.

“needs many improvements

Pros

Paycom's simplicity makes it accessible for people of all ages.

Cons

Yes it is simple to use but in other areas it needs improvements in some areas.

“saves a lot of time

Pros

It is incredibly user-friendly and has taken so much repetitive work off my hands as an HR Manager. Before I was juggling seven different systems for various employee data having everything and more in one place has been fantastic! Plus employees love having more visibility and control at their fingertips. My favorite feature is Approve My Check as it is completely eliminated payroll errors.

Cons

So far there is nothing I dislike. That said the reporting feature was the trickiest to learn as it's very detailed and customizable, which is great for customization but it does take time to get the hang of it. Once you do it works really well.

“Beti saves me time

Pros

I love Beti, it saves me tons of time and gives employees better control over there timecards.

Cons

The help section could definitely be more user-friendly than it currently is.

“comprehensive HR hub

Pros

It makes navigating HR tasks incredibly smooth with its clean web interface. Whether I'm handling personal stuff or managing my team, everything flows smoothly from timecards to required training modules. What really stands out is the massive library of additional training courses available for the whole organization.

Cons

Can't really think of any major issues after using this for five years, it's been consistently available whenever I've needed it.

“Easy paycheck viewing

Pros

I like being able to view my complete pay details and look back at previous paychecks all from one spot.

Cons

I haven't run into any real issues while using it.

“Interactive but hard to connect

Pros

The interface is really intercative for staff members to navigate and use daily.

Cons

Integration with third-party vendors can be pretty challenging and time-consuming.

“Awsome help but steep learning

Pros

Support team really knows their stuff and provides excellent customer service. They're incredibly patient and always ready to jump on a call to help troubleshoot or resolve any issues that come up.

Cons

Learning curve can be steep since there's so much functionality packed into the system.

“Smart tool but no weekend help

Pros

The level of technical expertise they provide would be incredibly expensive to build ourselves. What's great is that most features feel really interactive, and even the complex ones are surprisingly easy to learn. Their support team is also wonderful, they're consistently kind and genuinely go out of their way to help.

Cons

Sometimes the automated features feel like they create more work than just handling things manually. Their support team isn't available on weekends and there's no after-hours coverage when you really need help.

“I love it!!

Pros

Moving from paper-based HR and payroll to this platform has been a game-changer for us. The implementation went incredibly smoothly and I can't say enough good things about their customer support team. I'm in the system daily and it's really easy to use. What I appreciate most is how all the different features work together seamlessly and it makes my day-to-day tasks so much more efficient.

Cons

I really can't think of any downsides to mention about this platform.

“Builds team accountability

Pros

Working with this creates natural accountability across our entire team which I really appreciate. Everyone stays on the same page and takes ownership of their responsibilities.

Cons

Still too early to tell since we're just beginning to use it.

“packed with great features, poor support

Pros

Paycom's functionality stands out compared to other payroll systems I have used. Plus I love that everything is centralized and you can customize the documents that employees and supervisors sign.

Cons

I have dealt with a customer service rep who knew less about the system than I did. Even though they assigns a team to your account, the support is not always helpful. It would also be nice if it integrated more smoothly with other systems, like benefit providers.

“clear and useful reports

Pros

Once I got the hang of the reporting, I found the format really clean and useful.

Cons

Well I felt the customer service was somewhat lacking.