Paycom Reviews

“All records in one place”

Pros

Having all our records centralized is fantastic, ACA documentation, EEO-1 reports, OSHA logs, PTO requests, tax credits.

Cons

Now that we've gone paperless, we don't have those delays we used to get when storms in the Midwest or South would hold up our printed checks from OK or TX.

“game changer”

Pros

I really appreciate how this system has accomplished things our old platforms just couldn't handle & it's been a game changer for our operations.

Cons

The time off accrual system works differently than ADP, so our team is still trying to figure it out..

“Excellent built-in flexibility for users”

Pros

The platform offers excellent built-in flexibility for user management. I particularly value the ability to set up various user profiles and use the PAF for cleanly tracking system modifications, which makes monitoring changes very straightforward.

Cons

However, the flexibility it offers has its limits. The system does not allow for deeper, company-specific customizations. This means we often find ourselves waiting for our specific needs to be added to the official development roadmap, rather than being able to implement the changes ourselves

“Live reporting is fantastic”

Pros

Live reporting functionality is fantastic for tracking labor, time and cost allocation. What I really appreciate is how the reporting package gives you granular detail that you can manipulate across multiple departmental levels. We're using it daily to pull various reports and the timekeeping feature has been a huge upgrade for our organization. Customer support has been incredibly helpful throughout the integration process, making everything feel smooth.

Cons

The main challenge is getting used to new processes when you're switching systems. That said, the implementation team has been incredibly supportive throughout the entire transition.

“Smooth transition, cuts time in half”

Pros

Transition was smooth and painless, with lots of personal training sessions that really helped. We've managed to cut our payroll processing time by 50% which has been a huge time-saver.

Cons

Its difficult to use when you first start using it.

“Excellent team, wish timecard was easier”

Pros

The implementation team is fantastic and really knows their stuff. The software itself performs excellently and meets all our needs.

Cons

Honestly, I can't think of any real downsides, though I do wish the Timecard feature was a bit more user-friendly.

“Puts users first everywhere”

Pros

Interface really puts users first and keeps things smooth. Whether I'm using the mobile app or desktop, everything I need is right at my fingertips without any issue.

Cons

Haven't run into any problems with what I'm using so far.

“grateful to have this system”

Pros

We are really grateful for the Paycom system and everything it's helped us achieve that our old systems could not.

Cons

Time-off management works differently from ADP which we used previously and our employees are still getting used to the change.

“Keeps time records aligned”

Pros

It keeps clock-ins and outs aligned with the employer's records.

Cons

I noticed that it is easy to accidentally miss the right buttons when clocking in or out.

“outstanding support team”

Pros

The customer support was outstanding. They are an incredible team to work with.

Cons

The timesheets were hard to interpret for staff working overnight shifts.

“Cut payroll time in half”

Pros

The switch was smooth, training was thorough and it reduced our payroll processing time by half.

Cons

It felt a bit overwhelming when I first started using it.

“simple reporting but time entry needs work”

Pros

Paycom reporting tool is simple to use. The platform is user friendly and the implementation team did a great job.

Cons

Entering timecards could be smoother. I am hoping the scheduling feature will make this easier.

“provides exceptional reports”

Pros

The reporting capabilities are exceptional. The tracking feature has significantly improved the quality of our reports.

Cons

One thing I noticed is that the multiple login verifications and frequent phone call requirements get repetitive.

“simple for workers to check pay”

Pros

As an employee I find it very simple to use. Accessing current pay stubs, year-to-date earnings, withholdings and contributions is easy. The Approve My Check feature is especially helpful for catching errors before payday.

Cons

I have not run into any major problems with the software.

“Great support for getting started”

Pros

Support team has been essential in helping us get trained and up to speed at every stage.

Cons

Nothing that I dislike or that falls into a least liked category.

“Streamlined and organized”

Pros

The platform has made our HR and payroll processes much more efficient, and everything feels better organized.

Cons

The compliance training aspect isn't my favorite, though that's really more about my own preferences since the platform actually makes it simple to deploy across the whole organization.

“Good fit but reps keep changing”

Pros

Based on my experience with various HRIS platforms, this system really hits the mark for our business needs. I can't pinpoint one specific feature that stands out but everything works together easily. The overall package just feels like the right fit compared to other solutions we've tried.

Cons

Umm the turnover rate here is pretty concerning and I've lost count of how many reps we've worked with who just disappear after we finally get comfortable with them and it's honestly frustrating to keep starting over with new people all the time.

“An incredible team behind it”

Pros

What really stands out is the incredible team behind this platform. The interface is friendly and our rollout went seamlessly, when you're pressed for time, having smooth implementation and integration makes all the difference. Coming from our previous solution, I'm impressed by how many capabilities this offers beyond what we expected. Generating reports is simple too and we managed to consolidate four separate systems into one while actually cutting costs. We're planning to expand our use beyond just HR and payroll into training and onboarding new hires. The support during setup has been outstanding, Brandon and Denise really delivered exceptional service throughout the whole process.

Cons

Main downside I've noticed is having to enter the security passcode more often than I anticipated, though I understand they're working on adjusting this internally. Otherwise, there really aren't many negatives and if anything, comparing it to our old antiquated systems just makes me wish we'd made the switch sooner.

“Smooth and simple payroll”

Pros

Payroll processing is really smooth and entering timesheets couldn't be simpler. The benefits administration features work great too and honestly, there's not much to complain about with this system.

Cons

Honestly can't think of much I dislike about it. Everything our company needs has been covered so far and I'm confident we won't need to look elsewhere.

“Simplifies our admin work”

Pros

it simplifies payroll workflows and staff administration, which really cuts down on the time I spend on these tasks.

Cons

The occasional crashes can be frustrating when you're trying to get work done quickly.