Paycom Reviews

“Clear and multifunctional software

Pros

It is a clear, multifunctional software that does what it needs to without clutter.

Cons

The location tracking features could be more accurate.

“finding information is not a problem

Pros

I like how easy it is to use and how quickly I can find the information I need.

Cons

When ordering drug screenings or physicals, receiving results often takes longer than we expected.

“Friendly team but too many rep changes

Pros

The customer service team is friendly and the company as a whole is well-organized and focused on the user.

Cons

I have had numerous customer service representative changes over the past seven years. I'd prefer more consistency with my support contacts.

“user-friendly reports but updates don't always sync

Pros

It is user-friendly and the report writer lets me create practical, helpful reports which is a definite plus.

Cons

Sometimes when we update something, the change does not carry over to all the related areas.

“Simple site, our group is very happy

Pros

The site is simple to navigate. Our anesthesia group uses Paycom and we are very happy with it.

Cons

Nothing at all as I really like it. We use two payroll systems, Paycom and Qgenda and it is much easier to use while Qgenda is significantly more expensive.

“Smooth from start to finish

Pros

The transition from purchase to setup was incredibly smooth. Both the implementation crew and ongoing support staff have been fantastic to work with. What stands out most is how user-friendly it is for everyone, whether your an employee, manager or administrator.

Cons

I have no cons to mention, pretty happy with everything.

“All invoices in one spot

Pros

I appreciate being able to view invoices and payment schedules from various clients all in one spot. The interface is really flexible and easy to move around in.

Cons

No real complaints from me, everything works as expected.

“Perfect for staff and managers

Pros

Finding a system that works well for both staff and management was crucial for us. It became obvious pretty quickly that this platform would deliver exactly what we needed, plus their customer support is outstanding. The whole setup process went incredibly smoothly and the service we got throughout was absolutely first-rate!

Cons

I honestly can't think of anything negative to say about it right now.

“Helpful but not always synced

Pros

I really like how this tool offers various features that help streamline so many different processes.

Cons

I find it frustrating that when you enter certain information, you have to go back and update it in multiple locations throughout the system instead of it syncing automatically.

“Efficient system

Pros

I find this app really efficient and easy to use. It makes managing work resources much simpler and more functional for my daily tasks.

Cons

Can't use it for scheduling or checking who's out of the office..

“My go-to hr tool!

Pros

My go to tool for all my HR tasks. Customer service has been consistently helpful & they always ask for my designated specialist and try to connect us directly. When that person isn't available, they quickly get me someone else from the team who can assist. What I really appreciate is how reliable this platform is at finding solutions whenever issues come up. The interface is so user-friendly and can be customized to fit any business needs.

Cons

The only thing I'd change is adding a unit input option when clocking in. Our group fitness instructors get paid per class (1 unit = 1 class) but right now we have to track everything manually in a book and enter the units each payroll cycle. It would be much simpler if staff could log their own units and we could just verify them like we do with hourly employees.

“Everything we need in one place

Pros

We rely on this platform for everything at our company & it's genuinely a comprehensive solution for business operations. As someone in recruiting, I appreciate how smoothly payroll integrates with all HR functions. Performance reviews get stored right in employee files which keeps everything organized. Whenever we run into issues or have questions, reaching our assigned support team is simple and they're always helpful. I'm on the platform daily for my role and implementing new programs across our organization has been surprisingly simple.

Cons

I have not come across anything that bothers me yet.

“fantastic switch from paychex

Pros

Our switch from Paychex has been absolutely fantastic. The onboarding process went smoothly thanks to Haley B. and Peyton K, they were incredibly responsive, knowledgeable and patient with all our questions. I was genuinely surprised by how quickly they addressed our concerns and how supportive they were throughout the transition. The team loves all the features in this new system and we're actually saving money in the process.

Cons

The benefits specialist assigned to us could've done a better job communicating directly with our new 401K provider (Human Interest, which Paycom recommended). Not a huge issue since we stepped in to keep everyone aligned but would've been smoother otherwise.

“Easy to learn, great support

Pros

Learning this system was very simple and going through it also very easy. The customer service team has been fantastic whenever I've needed help.

Cons

Reporting features could use more customization options.

“smooth and handles everything

Pros

The implementation went really smooth thanks to their knowledgeable team. Learning the system was simple and using it daily feels natural.

Cons

Not much to complain about really. This platform managed to handle everything we threw at it.

“Great all-in-one HR value

Pros

Pricing structure is really reasonable and the implementation team was incredibly responsive throughout the whole process. The training they provided was thorough and well-organized. What I appreciate most is having everything consolidated into one comprehensive HR system instead of juggling multiple platforms.

Cons

The General Ledger functionality was somewhat challenging to use, though the team did put in effort to help us customize and improve it as we went along.

“simple but limited deductions

Pros

integration is SMOOTH which is a huge relief after dealing with our previous setup that felt like juggling three separate platforms.

Cons

I can't set up deductions to run on custom schedules, it's either every payroll cycle or I have to do them manually each time.

“Great specialists, poor training

Pros

Having someone I can reach out to directly for payroll questions has been really helpful & there's always a specialist available by phone or email who knows their stuff.

Cons

The training for our package upgrade was pretty much nonexistent. Once our salesman left, we were basically on our own with no one to guide us through the new features.

“Easy and handles complex payroll

Pros

It's really user-friendly and you can customize it for almost any scenario. Handles complex payroll transactions without breaking a sweat and everything's fully integrated which makes life easier.

Cons

Sometimes it takes a bit of time to figure out how to set up more unusual configurations.

“Clean design but limited reporting

Pros

I like how clean and organized the interface looks, you can actually see what you need without feeling overwhelmed. Unlike other cluttered systems, this one lets you take in everything at a glance. What's really nice is watching them continuously develop it over the years, adding modules like HRIS functionality beyond just basic payroll. For everyday tasks, finding information and going around feels very simple.

Cons

Reporting section is pretty simple to use but I often want to generate specific reports that I just can't figure out how to create. I also feel limited in terms of controlling the data and customizing how everything is organized and it doesn't offer the same level of flexibility as something like Dayforce which gives you way more customization options (though that might be better for people with stronger technical backgrounds).