Paycom Reviews

“quite a beginner friendly tool

Pros

Paycom is user-friendly and not overly complicated. I feel in control of the changes I need to make.

Cons

I feel like they could improve the option for adding lunches or breaks when employees forget to log them.

“too many unneeded features

Pros

I valued the initial training with a real person who walked me through using the program. My first point of contact was easy to reach and available by text when needed.

Cons

There was too much included in it, with many features I did not need. I felt like I paid for a comprehensive program but only required the basic version. Handling wire transfers was cumbersome and costly and the multiple steps to complete payroll felt overwhelming.

“A great full-featured app

Pros

One thing I really like how easy the app is to use. It's my go-way to access Paycom. The layout is clean, options make sense and it is always clear what I' am viewing or doing. The app is full-featured, unlike many lightweight mobile versions, and I actually prefer it over the website. Also it is packed with useful tools beyond time-off requests like accessing tax documents, reviewing time cards, adjusting payroll details and more. Having learning resources and company info built right in is another plus.

Cons

The initial issue I faced was the awkward process for entering PTO requests. It was actually resolved in a recent update which was great! And while navigating different functions is pretty simple, I feel like a Favorites option would be really helpful since not every user needs all the features equally. Also the app's layout and visuals are a bit plain and could use a modern refresh. Minor issues like certain characters not being allowed in PTO requests are just small inconveniences in an otherwise solid system.

“well-designed but no support

Pros

The platform is well-designed and easy to get around. Having worked with many systems, I find it one of the simplest to use. It is smart, stays compliant with ACA and tax rules and our employees find their side just as easy to navigate.

Cons

I can never get help when I need it. Our representative changed frequently and was never available for actual support.

“Fantastic team support

Pros

Working with the team has been fantastic and I am hoping this level of support continues as we move to our account specialist. Everyone made sure we had everything we needed to succeed.

Cons

We implemented it and new benefits during a period of internal restructuring with lots of changes. Although we have access to Talent Acquisition we have not been able to start using it yet because of all the transitions. The team has been encouraging us to begin using it sooner than we are ready for.

“great for my finances and documents

Pros

I feel more in control of my finances. It is great having all my documents in one place, plus the tutorials are really helpful. I also like getting alerts by email, text or phone like whatever works best for me.

Cons

Honestly I have not run into any problems. The app is simple to use.

“excellent implementation team

Pros

The implementation team was excellent as they were very organized. The system itself is user friendly and easy to pick up. Also it is flexible enough to handle our needs and the report writer is simple to use.

Cons

We had a very tight timeline to complete the implementation but that was our choice since we needed to switch systems quickly at the start of the new year. I will say they did a great job keeping us on track throughout the entire process.

“Highly recommended by us

Pros

I have been with two companies that switched to Paycom and I'd recommend it to anyone struggling with payroll. The customer service has been outstanding and our employees have really benefited.

Cons

The biggest hurdle was getting our employees comfortable with the change. Once we explained why it was important and they saw the benefits, everything went smoothly for everyone.

“smooth setup process

Pros

Implementation was smooth, the team was responsive, pricing was as quoted and the system is very easy to learn and use.

Cons

Integrating with our general ledger has been a bit tricky since you cannot import data directly into other software so some manual adjustments are needed.

“Incredible customer service

Pros

The customer service is incredible as we get replies within an hour and every question is answered or worked through with us until we find the best solution.

Cons

So far there have not been any downsides to making the switch.

“almost everything in one system

Pros

Almost everything is in one system and it makes our employees more responsible for managing their own time and information.

Cons

Deductions can only be set up for every pay period or as a one-time thing as there is no option for other schedules like quarterly or annually which can be a bit limiting.

“easy for everyone to use

Pros

Paycom is easy to use whether you are an employee or part of the management team.

Cons

We have not experienced many issues with it.

“user-friendly and very flexible

Pros

It is user-friendly and can be tailored to fit our specific policies. Payroll processing is simple and we can delegate tasks directly to employees instead of having one person handle all the data. I also like that it's one unified system not a mix of different programs and it handles complex situations like shift differentials and attendance tracking with ease.

Cons

The setup took some time but once everything was in place, it is been working really well for us.

“simple and prevents misunderstandings

Pros

The system is very simple to use and helps me manage attendance and time. Also it prevents misunderstandings between workers and employers.

Cons

Overall I am very satisfied with this tool.

“quick login, confusing schedule

Pros

The paycheck view is incredibly clear and easy to understand. Plus, the fast login makes it convenient to check details whenever I need to.

Cons

It's tough to figure out vacation day balances and fixing the schedule after missing a punch is really confusing.

“Very poor experience

Pros

I'm shocked that major organizations like the New England Patriots trust this platform for their operations.

Cons

This thing will make your work life absolutely miserable. I can't believe any HR department actually sees value in it. I inherited a setup that was barely functional, and the sales rep who sold us this mess keeps dodging my questions about contract terms and implementation details, major red flag right there. Their support model is awful. My assigned rep is nice enough but he doesn't understand basic functionality and constantly puts me on hold to figure things out. It's a closed system and I still can't get a straight answer about API capabilities. From what I can tell, they'll allow APIs but offer zero support, how does any product operate like that nowadays? There aren't any working integrations that I can find. The interface looks like something from the early 2000s, way too much information crammed in like an old Access database. Functions are buried in weird places and the navigation breadcrumbs are confusing with ridiculously long pathways. The Learning Management System was incredibly frustrating. They promised we could upload our own SCORM files, but courses kept glitching out, forcing users to restart from the beginning multiple times.

“Mobile-friendly and productive

Pros

This platform is so mobile-friendly. Since I'm rarely at my desk, being able to handle everything through the app has been a game-changer for staying productive on the go.

Cons

Nothing really stands out as problematic for me. Compared to other HR and payroll systems I've worked with, this one beats them all.

“great for consolidation but accruals need work

Pros

I love having everything consolidated in one location, which cuts down on manual work significantly.

Cons

The accrual features don't really match what we needed for our company, though our rep did help us find some workarounds to make it work.

“Easy to update and control

Pros

I can update things whenever I need to and the interface is really friendly. Having that level of control over everything makes me feel confident about managing the process.

Cons

Getting everything set up took some effort, though I wouldn't call it a major issue. While most features are simple and easy to figure out, there are a few things that aren't as smooth as they could be.

“Fantastic transparency & accuracy

Pros

I really appreciated BETI when we used this at my last company, being able to see and approve my paycheck weeks ahead of time was incredibly transparent and gave me real peace of mind. The accuracy it brought to payroll was fantastic too. The app's design made everything so smooth and easy to use. The transparency and user-friendly approach really enhanced my overall experience with the platform.

Cons

I haven't run into any problems with it myself.