Paycom Reviews

“Mobile-friendly and productive”

Pros

This platform is so mobile-friendly. Since I'm rarely at my desk, being able to handle everything through the app has been a game-changer for staying productive on the go.

Cons

Nothing really stands out as problematic for me. Compared to other HR and payroll systems I've worked with, this one beats them all.

“great for consolidation but accruals need work”

Pros

I love having everything consolidated in one location, which cuts down on manual work significantly.

Cons

The accrual features don't really match what we needed for our company, though our rep did help us find some workarounds to make it work.

“Easy to update and control”

Pros

I can update things whenever I need to and the interface is really friendly. Having that level of control over everything makes me feel confident about managing the process.

Cons

Getting everything set up took some effort, though I wouldn't call it a major issue. While most features are simple and easy to figure out, there are a few things that aren't as smooth as they could be.

“Fantastic transparency & accuracy”

Pros

I really appreciated BETI when we used this at my last company, being able to see and approve my paycheck weeks ahead of time was incredibly transparent and gave me real peace of mind. The accuracy it brought to payroll was fantastic too. The app's design made everything so smooth and easy to use. The transparency and user-friendly approach really enhanced my overall experience with the platform.

Cons

I haven't run into any problems with it myself.

“Best help but slow setup”

Pros

My dedicated specialist and the internal team reach out regularly and handle any issues that come up really fast. The variety of services they offer integrate easily which makes everything so much easier to manage.

Cons

The setup took way longer than I anticipated, though having a dedicated rep helped me navigate through the tricky implementation process.

“Simple processes but inconsistent support”

Pros

Payroll processing is incredibly simple with this platform. Having everything accessible to employees directly is great and I really appreciate how staff can review all their information before payday that's a game-changer.

Cons

Customer support can be hit or miss, sometimes I get different answers from different reps about what's possible and I've had to repeat myself multiple times to get things resolved.

“allows quick access to my documents”

Pros

I can access my tax documents and pay stubs whenever I need them which is convenient. What I really appreciate is being able to update my personal information myself without having to reach out to HR every time something changes.

Cons

I have not run into any problems so far that need fixing.

“worth the investment”

Pros

The team members here are absolutely fantastic. They don't just work together well internally and it genuinely feels like they become part of our company's team. They really collaborate with me to understand our specific needs and take the time to walk through every single process step by step. Time and again, they've proven I can trust them to deliver on their promises and honestly, they usually exceed my expectations.

Cons

I can't really think of any major downsides. Sure, I'm spending more compared to my previous payroll service but the value I'm getting back makes it worth every penny, it's definitely a solid return on investment.

“Awful experience”

Pros

What I did appreciate about this platform was the ability to review paychecks before they were processed, my team found that feature helpful

Cons

The interface looks pretty outdated and isn't enjoyable to work with at all. Getting around feels clunky and forces our HR team to do way too much manual work. Customer service has been a nightmare, our assigned rep actually made things worse instead of helping. When we tried to get a different rep, it took more than six months of back-and-forth. This whole experience has been the worst I've had with any HR platform in my career.

“A decade of great support”

Pros

having a dedicated account specialist who's just an email or phone call away whenever issues come up is incredible. Over the decade we've been using this system, every specialist assigned to us has been helpful and responsive.

Cons

Even when I'm slow to pick up new system updates, the account specialists are incredibly patient and skilled at walking me through everything step by step.

“Simple and convenient!!”

Pros

I really appreciate how simple it is to submit time off requests and log hours through the web interface. Being able to approve my own payroll and handle performance reviews myself is very convenient.

Cons

Really can't think of anything major to complain about.

“highly automated and self-service platform”

Pros

Applicants can apply through a job link that feeds directly into the system, entering all their details like address and marital status. Once they're hired, most of their information is already saved, so they can easily add things like tax deductions, emergency contacts, and banking info. The mobile app lets employees check and update their own information without waiting for HR. HR can also send checklist messages to confirm employees received important information. The reporting features are comprehensive, making it easy to track whatever we need.

Cons

I wish I could change my username and it's annoying how many security questions pop up when logging back in from the same laptop. The auto-generated employee numbers aren't ideal, though at least you can override them. Would be nice to customize which fields are required for new hires instead of having preset boxes.

“User-friendly with great support”

Pros

It is incredibly user-friendly and their customer support team is fantastic.

Cons

no cons. Everything's been running smoothly for our whole team.

“disappointing service overall”

Pros

It is fully bilingual in English and Spanish and it is pretty flexible as it can adapt to almost anything we need for payroll.

Cons

The customer service has been disappointing. It is so customizable that representatives often don't understand how their own software works or how changing one setting affects others. They promote the idea that your assigned rep will help but it is hard to reach them, and when you do, they usually push you to handle things yourself. It feels like they do this to avoid responsibility if something goes wrong, even if you followed their instructions.

“pretty easy to navigate”

Pros

The Paycom platform is easy to navigate right from the start. The welcome menu is clear and alerts are well-marked so they catch your attention. And I love that employees have to approve their paychecks as it helps prevent payroll errors.

Cons

I feel like it would be helpful to have a customizable homepage where we could include company-specific data, links and other important information.

“Responsive account team but they ask extra for custom reports”

Pros

What I like most is how quickly our Account Manager and Dedicated Specialist respond.

Cons

Many custom reports for data analysis are not included in the standard cost and have to be purchased separately which I did not like.

“Efficient and knowledgeable onboarding”

Pros

Our onboarding representative was efficient and very knowledgeable.

Cons

I cannot think of anything negative to say about it.

“I like everything about it”

Pros

I love how easy it is to process payroll, enter and approve timesheets, handle benefits and run performance reviews. I just love everything about it.

Cons

There is not much I didn't like as everything has been very helpful and necessary for setting up a successful HRIS.

“quick installation but scheduling not friendly”

Pros

The installation team was really quick to respond and efficient with their time.

Cons

A few features especially scheduling were not as user-friendly as we had hoped.

“gives workers more responsibility”

Pros

I really like how Paycom gives employees more responsibility for their own information.

Cons

There were certain things we thought were included that we later found out are not offered like being able to submit benefit payments through the system.