Paycom Reviews

“The smartest decision for a better HR”

Pros

The wealth of information available to our employees now, compared to our previous provider, is remarkable. It feels like the curtain has been lifted, granting access to their time and attendance, pay, and other relevant details. The customer service is exceptional, and they promptly address any inquiries we have. The integration of Paycom was smoother than we anticipated, thanks to the assistance of our transition team. We consistently achieve a 98% Direct Data Exchange rate, which has significantly reduced the HR department's workload. The features offered are far superior to our previous system, and we've discovered that Paycom integrates with almost all the benefits we offer, further streamlining our processes. The app and website are incredibly user friendly, and the multilanguage feature is outstanding.

Cons

There's nothing we didn't like about Paycom.

“Great Platform”

Pros

The reporting functionality is exceptional and effortless to use.

Cons

The training wasn't specifically defined as training but rather as system configuration. Unfortunately, there was no testing environment.

“The easy way to manage and view your paycheck and schedule”

Pros

It's easy and hassle free to view and manage my paycheck and work schedule from home or on the go.

Cons

I had no dislikes about this product.

“Tribal review of Paycom”

Pros

The system's functionality is extensive! It covers recruiting and onboarding tools, integrated background checks, I9 forms, and garnishment administration. These were previously manual processes before Paycom.

Cons

Finding certain features can be a bit confusing. I'm not a fan of the position management either; it's very perplexing to me.

“Intuitive but not fully integrated”

Pros

The interface is incredibly intuitive and I can find what I need without any trouble.

Cons

One downside is that it doesnt fully integrate with HR systems.

“smooth platform with useful geofencing”

Pros

I appreciate how smooth the setup process is and how simple it becomes to use once you're familiar with the interface. The geofencing capability really stands out to me and being able to establish boundaries where employees can clock in and out adds a layer of control that's genuinely useful for managing attendance.

Cons

The frequent MFA requirements can be annoying since my device only stays remembered for 30 days, which means I'm constantly having to enter new codes.

“inflexible and broken system”

Pros

Staff members can access and modify most of their personal details themselves. Having that level of control over their own information is very helpful.

Cons

The scheduling system is incredibly rigid and time-consuming honestly, it feels nearly impossible to work with. Having non-manager schedulers makes things even worse because of how the permissions are set up. The WOTC feature is confusing and seems like it wasn't configured properly during setup, plus we never got proper training on it. ACA management is overly complicated and requires jumping between multiple screens just to find basic information. Fixing timecards is a nightmare even when staff make corrections, I have to go back and forth with them multiple times to ensure changes actually show up in the system. The Final Payouts feature simply doesn't work and even support doesn't seem to understand how it's supposed to function. The notification system is completely out of control. Overall it's clunky and difficult to use. Our staff got so frustrated with the constant notifications that most have turned them off entirely. Our previous software handled these same processes much more smoothly and efficiently. They definitely over-promised what this system could deliver.

“A capable but frustrating HR hub”

Pros

What I like most is having everything in one place for all our HR needs. The payroll functionality works really well and flows easily when configured properly for smaller local businesses. The employee self-service portal is simple and convenient to use. Ask Here has been a valuable resource whenever HR questions or concerns come up.

Cons

Customer service quality varies wildly depending on who you get and finding consistent solutions from their support teams is frustrating. It seriously lacks integration flexibility with third-party providers that other HCM systems handle much better. Implementation feels rushed and half-hearted which sets you up for problems down the road. There are limitations they seem to ignore while focusing on being "innovative," making it not the best fit for everyone.

“Easy reports, needs a manual”

Pros

I find it incredibly simple to pull together reports whenever we need them for audits or state requirements and it saves me so much time and effort.

Cons

I wish there was a comprehensive user manual to help staff learn how to navigate everything properly.

“Flexible but unclear pricing”

Pros

There's so much flexibility here and I can customize features to match exactly what our organization needs and the variety of options available is really impressive.

Cons

I've noticed some add-ons come with extra costs that weren't immediately clear upfront.

“Pricey but worth it”

Pros

The new Beti feature is fantastic as it encourages employees to take responsibility for ensuring the accuracy of their timecards and timely submission.

Cons

The annual cost is the aspect I like least about this system.

“Great overall employee/employer portal”

Pros

The setup process for education and training materials and documents is simple. Payroll handling is excellent. Document and training tracking is impressive. The paycheck approval feature is really cool. It's very employee friendly.

Cons

It would be great if we had the ability to create and send surveys and have more detailed reporting on them.

“Transition to Transformation”

Pros

The system is intuitive, easy to use, and covers most of our compliance requirements. We are extremely satisfied with the end to end Performance Management process we have built, which significantly enhances the employee experience.

Cons

We experienced a bumpy transition from our Sales Executive, to the implementation technical team. It could have been handled more effectively. Promises were made, but working with the implementation team could have been smoother if there had been a proper transition step. This was a misstep on others part and caused some friction on our end, resulting in a delay in implementation.

“Paycom Review”

Pros

Paycom conveniently consolidates multiple platforms into one, making administration and the employee experience more streamlined.

Cons

Managing positions and expenses with a credit card can be more cumbersome than necessary.

“Paycom is great for managing payroll and time tracking all in one place.”

Pros

I love how Paycom simplifies tasks and makes payroll processing effortless.

Cons

I wish the reporting features were more customizable to suit our specific needs.

“Paycome review”

Pros

Payments are consistently received on time without any delays.

Cons

It's nearly impossible to reach their customer service.

“Paycom makes managing my payroll and HR tasks a breeze. It's a real time-saver!”

Pros

I adore the easy interface and the ability to access it from anywhere.

Cons

Sometimes the system can be a bit sluggish, and I wish the reporting features could be more personalized.

“Paycom makes it easy to track my hours and request time off, all in one place.”

Pros

The user friendly interface is fantastic, and I appreciate how quickly I can access my pay stubs and tax information.

Cons

I wish the mobile app offered more features and had a more intuitive navigation system.

“Great app for small businesses for payroll”

Pros

Navigating the system was easy, and training the staff was never an issue.

Cons

It would have been helpful to have more time clock features or shortcuts to fix time clock errors (e.g., copy and paste). We no longer use Paycom, so I'm not familiar with the most recent version. I believe it was more expensive for the business, which is why they decided to switch to another provider.

“Great Payroll App”

Pros

The fact that I can handle all my payroll needs in one place is fantastic. From reviewing and authorizing my paycheck to completing company and tax forms, everything is in one program. It's incredibly simple easy to use.

Cons

I have no complaints about this program.