Paycom Reviews

“Can't get price

Pros

Most payroll runs follow the same simple steps which is nice.

Cons

I have been waiting two days for a quote for my 90-employee business. Can someone please email it to the support team?

“easy with loved AI app

Pros

It's an easy-to-use platform for both management and staff especially with the new IWant AI feature. Our employees really love the phone app.

Cons

So far I don't have any negative feedback. Any small issues we've had were taken care of quickly.

“employee empowerment transformed payroll

Pros

I like how much access our employees have to control all their own information. It's more than just seeing their paycheck they can make changes in real time. The time it takes to do payroll is so minimal now, it's completely changed that part of our world. I also love Paycom's commitment to continuing education and that they actually listen when you suggest improvements, those seem to come much faster than they used to.

Cons

Some parts still feel a bit clunky to me, mainly scheduling and performance. Scheduling seems built for more flexible, shift-based workforces and when it updates, it sometimes breaks things, then we have to dig deep with our specialist to fix it. Performance is very broad even with recent updates, building a review isn't as simple as I'd like. You have to pre-build sections in different screens instead of flowing through it like a document. Once it's set up, it works well for managers and employees but the initial setup is a problem. Also, it still doesn't like certain special characters when pasting text which can be frustrating to troubleshoot.

“Awesome analytics tool

Pros

BETI is great. The payroll dashboard has awesome tools to help create a perfect payroll. Payroll Analytics is one of my favorite tools and it's a great way to review, compare and break down totals.

Cons

The performance reviews were hard to use at first. It wasn't that the tool was lacking and we were just trying to make it work exactly like our old manual process. Next year, we plan to adjust our process to fit Performance Management better.

“Reliable all-in-one solution

Pros

It delivered great value for our money with their all-in-one, easy-to-use platform that aligned our payroll, HR and timekeeping. Customer support has been quick to respond, professional & proactive. We've had zero bugs, downtime, or problems accessing the system. The communication from them has always been clear and consistent which made getting started and using it every day really smooth.

Cons

We honestly haven't run into any negatives. It has been reliable, easy to use and has done everything we needed.

“Automation makes life easier

Pros

Love how automated everything has become. It really makes the life of an HR person easier. I've completely gotten rid of paper benefit enrollment and the automatic feeds to our vendors are a dream. The whole thing is simple and extremely easy to use even employees can easily change their screen language. My Paycom Specialist is top-tier! They get back to me right away or someone else on their team jumps in to help.

Cons

I don't really have anything I dislike about it. There was a time I would have complained about customer service but that's completely changed in the last couple of years, my support is amazing now.

“great admin control but employee workflows are fragmented

Pros

I like that I have control over the system and can be pretty independent with it. Of course when I do have questions our dedicated specialist is always there to help.

Cons

On the employee side a lot of my staff don't like how everything is spread out over different pages. For time management, I have to go to one spot to add a comment, then go back to another to add a missing punch and approve the timecard. It would save so much time if it was all in one section. there are a lot of updates and the update videos they provide aren't very helpful. The mileage tracker is a bit too nitpicky. We have auto-tracking on but the app won't track unless it's running in the background. If you have the app fully open, it won't auto-track because it thinks you're about to start a trip manually. Also I should be able to submit all my trips at once but on the manager's side, it should show as just one entry. Right now, if people submit trips individually, managers have to review too many entries but if they merge trips, all the details for each trip get lost.

“Consistently great support

Pros

It has great customer support and a really user-friendly design. We never run into bugs and we can always access it even on mobile. We love using the mobile format for things like approving PTO requests.

Cons

Nothing! The team has always been super supportive in answering our questions and handling our training needs.

“Reliable with room to grow

Pros

It consistently gets our payroll right and their reporting features are super robust. They've been very helpful for audits and staying compliant.

Cons

mobile app for managers could let us do more of our day-to-day tasks. I'd also like to see more smooth steps for I-9 compliance during onboarding.

“An evolving all-in-one system

Pros

I like that it is an all-in-one system. We can use one platform for so many different things: recruiting, onboarding, training, payroll, benefits, time and attendance. Since we joined a few years ago, they've kept making improvements and even offer monthly training on the new stuff. They're really putting in the work to give us a good return on our investment.

Cons

The implementation was tough and a few of the reps didn't seem knowledgeable enough to handle our account effectively.

“Amazing UI but complex appraisals functions

Pros

the user interface is amazing and how easy it is to access. A huge shout-out to the Open enrollment benefits specialist! They make that whole process so simple.

Cons

Creating performance appraisals for employees isn't easy. The goals section is confusing and hard to use.

“Automated ROI with fantastic support

Pros

It gives our organization a great return on investment. The support is fantastic whenever we need anything. The platform itself is very responsive and easy for our whole team to use. We never have issues they can't resolve quickly. It saves us so much time through automation especially with leave management, checking schedules and accessing pay info.

Cons

There's really nothing we've found in our five years using it that's been an issue for me or my team.

“Great value but need more customizations

Pros

I think it is a great value for the money. And even though it's a powerful system it's easy to use once you learn your way around. The customer support is great and our client manager actively works to keep us in the loop on new features and how to use the system effectively.

Cons

I wish the user interface was customizable but it works well for us. I'd also like the MyCom feature to allow for more customization and better notifications when a newsletter is available.

“Top-tier proactive service

Pros

The absolute best part about it is their customer service. Our dedicated support specialist answers our questions quickly and knows the product inside and out. We also have regular best practice meetings that are always super helpful. We recently had a project specialist help us align things even more. It's hands-down the best customer service out there.

Cons

Paycom's learning platform isn't the easiest to use. I have a best practice meeting scheduled to hopefully understand it better which is another perk of their great customer service!

“User-friendly & competitively priced

Pros

It has a user-friendly interface with lots of self-service options. The price was also very comparable to other software we looked at.

Cons

I'd love the ability to integrate It into other software smoothly and easily. That would really take the product to the next level.

“Customizable app with network glitches

Pros

I appreciate how easy it is to customize things. For example, I can change my homepage in the app to show my clock-in and clock-out page right away.

Cons

When my internet is bad or I'm switching networks the app glitches and I have to close it completely before reopening it.

“efficient with resources galore

Pros

There are so many options, tools and resources to make HR more efficient. Paycom University, where you can find all the info you need, is an extra benefit that a lot of other companies don't have. And the service fee is excellent compared to others.

Cons

It should be more open to integrating with other platforms. Not every company uses everything they offer and sometimes we need to connect other systems.

“simple and effective application

Pros

It's easy to use and effective with hardly any annoying bugs or updates that get in the way. It's a simple but great app.

Cons

The design is pretty basic but it works! Maybe the mobile version could be improved to show options faster.

“Fantastic switch from paylocity

Pros

We switched from Paylocity a few years ago and it has by far exceeded our expectations. From the value for money, to customer support, to ease of use, they've been fantastic. They resolve IT bugs and issues quickly. Our company isn't full of tech-savvy people but our employees haven't had any issues because the interface is so easy to manage.

Cons

It is growing and keeping dedicated customer service agents has been a challenge. But they're working really hard to fix it and it's slowly getting better.

“Very responsive support

Pros

It has a lot of features that make it easy to use and it can be integrated with what we need for our growing projects. Our Paycom rep Caitlin is also very responsive and knows the system really well.

Cons

A lot of the forms don't communicate with each other making it hard to have a simple process. For example when an employee changes from part-time to full-time, their PTO bank resets to zero instead of keeping the amount they've already earned.