Paycom Reviews

“mobile version less smooth than web

Pros

The best part is definitely the flexibility. I can log in from my laptop, my phone, any computer, it's so much better than being stuck at one specific machine. And having my tax docs right there in the platform is super convenient

Cons

The day-to-day stuff can be messy. Entering time punches takes way longer than it should and the mobile app just doesn't work as well as the desktop version which kinda defeats the purpose of having mobile access.

“Tracks hours and pay in real time

Pros

Best thing about it is that you can keep track of your hours as you work and see exactly how much you have earned in real time.

Cons

Setting up access can be a bit tricky when you're moving from one company to another within the system. But once you get your new employee ID number, everything works smoothly from there.

“User-friendly tool, faced no problems

Pros

to be honest, this platform is user-friendly and simple. I had no trouble finding my way around the app and I could easily access all the documents I have uploaded.

Cons

I did not have any problems using the app or software. Whenever questions came up, I got helpful answers right away.

“Great value but tricky to learn

Pros

It is definitely great value for the money. We have not run into any major issues while using it and we are able to generate reports we never could with our previous provider. Plus the customer service team is always helpful and polite.

Cons

At times I struggle with areas like updating benefits because the system is so extensive. It can be a little tricky to figure out how to complete specific tasks since there are so many options.

“simple to use with great lock screen widget

Pros

I find it simple to use and I loved having a lock screen widget on my phone that made clocking in quick and easy.

Cons

It was challenging to learn initially and on mobile some dropdown menus get cut off making it difficult for us to access all the information.

“All-in-one system but setup is a lot of work

Pros

having all essential HR functions from onboarding and performance reviews to payroll in one system is truly amazing. the self-service options also make a huge difference for us keeping employees engaged and making their experience much smoother.

Cons

implementation requires a lot of effort even basic setup choices need careful planning and coordination. That said having Paycom's support has made the process more manageable.

“staff and employees use it without trouble

Pros

The platform is easy for everyone to use. Both our staff and employees navigate it without trouble and there are always representatives available to help when needed.

Cons

What I like least is having to verify our client code, identity and security questions twice every time I call in.

“Simple setup and powerful reports

Pros

I feel like implementation and daily use are both incredibly simple. The reporting tools are powerful and easy to use and the Personnel Action Forms make handling employee changes smooth and efficient.

Cons

The entire system works perfectly for what I need. I have not come across any features I dislike yet. While I have not used every feature, my experience has been positive so far.

“Fast payroll, slow customer service

Pros

This platform helps us process payroll much faster. It also supports background checks for new hires and simplifies the onboarding process.

Cons

Customer service with it is not always the best. Response times can be slow, depending on which representative you get.

“an easy to use app

Pros

The app is really easy and simple to use from an employee's point of view. Also I like the layout as it is clean and sleek.

Cons

It takes a bit of time to find certain items like employee policies and similar documents since they are not in the documents section. Plus I feel like the paycheck comparison feature could also use significant improvement.

“user-friendly but no AI features

Pros

Paycom learning management system is user friendly, easy to pick up and packed with features. Plus as users we had no trouble accessing online courses.

Cons

While the software's core functionality is solid, it lacks AI-powered features that would significantly enhance training development. Capabilities like text-to-speech narration, auto-generated quiz questions and content summarization would greatly accelerate the course creation process

“Simple to fix mistakes, hard to track hours

Pros

I really like how simple it is to fix mistakes when clocking in or out. Since I work on projects with different funding sources, I can easily assign my time to the right category. The paycheck preview and approval process is unlike anything I have seen in other payroll systems. Overall it's great knowing exactly what to expect.

Cons

It is hard to track when we are approaching 40 hours and to figure out how much time you need to work to get as close to that as possible.

“Good for payroll

Pros

Using the payroll grid to process payments was very simple. I managed to run a payroll without any prior training or instructions.

Cons

The distinction between a Position and a Position Seat caused confusion. Data would sometimes conflict because information differed between the two for example, the Position might list someone as hourly while the Position Seat showed them as salaried.

“Onboarding and payroll work together

Pros

Onboarding and training are connected to the payroll system which helps us keep employee information accurate and updated.

Cons

Some sections of the platform have limited functionality and there often is not as much customization available as I'd prefer.

“excellent service with a dedicated representative

Pros

having a dedicated account representative means customer service is excellent. The payroll module is well-designed and simplifies the entire process. managing employees is easy and the benefits module is definitely worth the cost.

Cons

the 2024 system felt like it was built more for programmers and IT staff than HR users. also I feel like the Help menu needs better search functionality, and topics should be organized more clearly by category.

“User-friendly and all-in-one

Pros

Paycom is incredibly user-friendly making it easy to navigate even for those who are not tech-savvy. Its comprehensive suite of products covers a wide range of HR and payroll needs, all within one platform. The seamless integration between modules cuts down on duplicate data entry and ensures consistency.

Cons

While it is a solid platform overall, it does have some limitations compared to competitors. Some standard features available elsewhere are not offered here or require workarounds. And I'd love to see more flexibility and innovation in areas where other systems allow greater customization or advanced options.

“Love having everything in one place

Pros

I love being able to view all my benefits, PTO and hours in one place, and make adjustments for any missed punches.

Cons

There are not really any major drawbacks but the clock-in/out buttons could be more user friendly as they can be confusing at times.

“Fantastic customer service

Pros

Whenever I need help, I can call and my main contact is always ready to assist. If she is unavailable, someone else on her team steps in right away. In short the customer service is fantastic.

Cons

I am not a fan of Paycom University. When I need to look something up, there is so much information that it takes a while to find the answer. Sometimes I don't have time to read through all the manuals so I end up calling our rep instead.

“Happy with training, enrollment has issues

Pros

We have been happy to see our employees using Beti and completing their monthly safety training.

Cons

One issue is that we have done open enrollment twice now and both times we ran into issues. The EDI feeds keep getting disrupted.

“Easy for everyone to use

Pros

The system is easy for both employees and managers to use. I am impressed by how much can be done through the app which encourages more people to use it.

Cons

I wish there were more options for customizing filters in reports. Having the ability to build complex 'and/or logic' would make my reporting more accurate and efficient.