Paycom Reviews

“packed with features but complicated interface”

Pros

It is packed with functionality, plenty of options and settings and makes managing staff and departments simple.

Cons

The interface is complicated and support has not been helpful. Also the system feels old and behind the times.

“changed our company for the better”

Pros

Paycom has totally changed how our company manages HR, benefits, payroll and talent. The platform is user friendly, easy to get around and packed with features that make it a true all in one system. Everything from onboarding and benefits sign-up to time tracking and performance reviews works together seamlessly.

Cons

There is a lot to learn because the system offers so many features.

“one-stop shop!”

Pros

I love that it combines so many different tools into one place. It is a real one-stop shop.

Cons

My only issue right now is that managers cannot adjust time punches after payroll has been finalized.

“very usable and user-friendly”

Pros

It is very usable and user-friendly and covers everything thoroughly for what we need.

Cons

Honestly everything was great and easy to use so I have no complaints.

“easy to use but sometimes glitchy”

Pros

Paycom software is easy to use, simple to navigate and works great on mobile. Plus I really like how it keeps all your information together in one system.

Cons

It can be a bit glitchy sometimes especially with location tracking but issues are usually resolved quickly and the team is responsive.

“An easy system for getting paid”

Pros

It is an easy system to use for getting paid and keeping track of our monthly earnings.

Cons

I did not encounter any problems with it.

“powerful but app can be complex”

Pros

I like Paycom as it is a powerful HR and payroll platform that encourages employee involvement and self-service.

Cons

The app is not always reliable and I noticed some parts of the system can be unnecessarily complex.

“Easy to see and pick up shifts”

Pros

One thing I like is being able to see when coworkers mark days they cannot work and quickly check if I can pick up their shift. It also makes reading and signing monthly newsletters or safety checks really simple with electronic signatures.

Cons

I don't like having to send myself a text message every time I log in even when using FaceID.

“one system for all my info”

Pros

Having one system for all my information means I don't have to enter the same details in multiple places.

Cons

The banking team is challenging to collaborate with as they seem to create obstacles at every stage.

“almost everything was a problem”

Pros

Texting was really simple and kept all in one spot. I preferred it over using a separate app or platform.

Cons

Nearly everything else is a real struggle. The system is difficult to navigate, has very limited integration options and the reporting functionality is inadequate. To get meaningful KPIs, I had to compile five separate reports into an Excel sheet because creating a custom report is not feasible without paying thousands of dollars for their team to spend 60+ hours on something I could do in 10 minutes if I had proper data access.

“Nothing to like, could not even clock in”

Pros

Unfortunately there was not anything I liked about using Paycom.

Cons

Both the app and website took too long to load and appeared outdated. I was not even able to clock in successfully.

“Versatile for everyone but too many logins”

Pros

It is really versatile because it works great for everyone of us. Both the employee and manager logins are simple and easy to use which makes the whole experience smooth for our entire team.

Cons

Needing three separate login credentials feels excessive and some checklist items cannot be marked as complete which is frustrating.

“easy time off, buttons too close”

Pros

Requesting time off is easy and the site is simple to navigate.

Cons

The clock-in, clock-out and lunch buttons are placed too close together, leading to errors. It would be better if we could correct entries directly instead of submitting correction requests.

“good for alerts but hard to reply”

Pros

I like the mobile access and getting notifications when new applicants come in.

Cons

Responding to applications was not easy at all and the applicant tracking system felt disorganized and missing key features.

“supported my business in tough times”

Pros

Paycom will always have a special place for me because they supported me and my business when everything shut down in 2020.

Cons

The only complaint I have ever had about it is how frequently I had to re-enter my password while reviewing team profiles though I understand it is a sign of strong data security.

“a one-stop shop however reports need work”

Pros

It is a one-stop solution for all my payroll and benefits needs.

Cons

In my opinion the reporting feature needs improvement. It is difficult to locate the right reports and I cannot always add the fields I need. I noticed a recent update allowed more customization on some reports but not all.

“handy features but glitchy and costly”

Pros

The platform has lots of handy features and is easy to use whether you are an employee or an admin. We like being able to set date-based notifications and restrict staff to clocking in/out only for assigned jobs. Information flows smoothly from application through onboarding and hiring.

Cons

Well the app can be a bit glitchy for employees and the security measures are sometimes overly strict for our less tech-savvy staff. Adding new features also comes with a high cost since everything is priced a la carte which can add up quickly.

“User-friendly with great specialist help”

Pros

Both the admin and employee sides are very user-friendly. It is always easy to get in touch with our dedicated account specialist as we never get passed around to different people.

Cons

The documents and checklist sections can be a bit confusing at times but they are usually manageable. Our account specialist is always ready to help if we get stuck.

“Excellent service and new updates”

Pros

The service is excellent and the continuous product improvements are fantastic. And I always look forward to seeing what's new in each update.

Cons

Occasionally I am ahead of system updates and have to wait for the platform to catch up with actual operational needs.

“simplifies payroll but setup was a lot of work”

Pros

It is easy to use and simplifies the payroll process on my end. I don't have to worry about payroll liabilities, except for retirement.

Cons

We had to handle the entire implementation process manually because our previous software could not transfer data to it. It required a significant amount of hands-on effort.