Pipefy Reviews
Total 217 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars61%
4
Stars30%
3
Stars8%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Gedion
Media Production, 51-100 employees
More than a year
“packed with features and simple
Pros
It is packed with useful features and really simple to set up, even if you are new to it. The price is also much more affordable than similar tools out there.
Cons
The features we can access really depend on which version of the software you have which feels quite limiting.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Anonymous
small-Business, 11-50 employees
“Great Platform with Room for Growth
Pros
Interface is incredibly user friendly and looks great. I appreciate getting updates whenever maintenance is needed.
Cons
For me hard to find anything wrong with it honestly.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Vinicius
Computer Software, 51-100 employees
More than a year
“Simple automation but costs add up
Pros
I love how simple it is to use, with automation that is both practical and easy to implement.
Cons
One thing I noticed is that the costs can add up with charges per user, for automations and on top of that, the service fees.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Francisco
Computer Software, 11-50 employees
Less than 6 months
“user-friendly and flexible
Pros
The platform is user-friendly and flexible enough to adapt to our unique requirements. Also it is excellent for mapping out and monitoring our workflows.
Cons
Some of the more advanced tools require extra paid extensions. Also I'd really like it if more automation features were included by default.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Javier
Consumer Electronics, 11-50 employees
More than a year
“Great workflows, reports need power
Pros
Being able to design workflows visually and automate tasks has made my work much smoother and more productive.
Cons
The reporting and analytics side could be more powerful and I feel like the mobile application has room for enhancement.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Fabrizio
Human Resources, 51-100 employees
Less than a year
“clear and efficient hiring layout
Pros
The card-based layout for managing our hiring process was both clear and efficient as it saved us a lot of time.
Cons
A few of the integrations needed some minor adjustments but all in all we had a positive experience.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Hassan
Accounting, 51-100 employees
More than a year
“powerful AI and HR tools
Pros
I am impressed by the powerful AI automation and the strong HR capabilities it offers. The automation tools are particularly helpful.
Cons
To be honest I have not had a single problem with it. It's absolutely top-notch.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Fernando
Computer Software, 11-50 employees
More than a year
“customizable and user-friendly
Pros
For me, the biggest advantages are the customizable workflows and the user friendly interface.
Cons
I would love to see a wider range of integrations to help make my workflow even smoother.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Thais C.
Mid-Market, 101-500 employees
“Promising Platform with Potential
Pros
For me, I can easily organize my work thanks to how easy this tool is to navigate.
Cons
The server can get pretty sluggish during busy periods which I think should not happen.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Mid-Market, 101-500 employees
“perfect project management solution
Pros
I find this platform really easy to navigate and love how I can customize it to fit whatever project I'm working on. It makes tracking activities so much simpler especially when collaborating with my team.
Cons
What I don't like is that the plan I'm on doesn't include all the features I'd find useful. Some tasks could be much simpler if there was more automation available to align the process.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kalline F.
small-Business, 11-50 employees
“amazing tool for aligned workflows
Pros
Customizing everything to fit my needs has been really easy and I like that I can set up different integrations and automations without much effort. The setup went smoothly and whenever I've needed help, the support team has been quick and really knows what they're doing.
Cons
I can't think of anything that bothers me about this software right now.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
7
Functionality
10
Ewa
Health, Wellness and Fitness, 51-100 employees
More than a year
“Client Onboarding Tool with Email Marketing Capabilities
Pros
Pipefy offers wide range of tools on a single dashboard which covers everything from email marketing and HR to collaboration features.
Cons
Due to a lack of available tutorials I have not been able to customized all the features yet.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Bailey T.
small-Business, 11-50 employees
“Excellent Organization Tool
Pros
What I like most is how it keeps everything organized across departments. In telecom, we're always juggling sales, onboarding and closing tasks so being able to move customers through pipelines, add comments and adjust sections makes sure nothing gets missed.
Cons
From my perspective, I really can't think of any major complaints, everything feels well put together and you can customize it however you need.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Megan
E-Learning, 500+ employees
Less than a year
“Automating Manual Processes via Pipefy
Pros
What I like the most about Pipefy is its seamless integration with systems like JIRA Cloud, Google Suite and Tableau.
Cons
Overall, Pipefy is a solid product but I did like to see more AI integration in the future and ways to explore what other users have created for inspiration.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Maximilian
Health, Wellness and Fitness, 51-100 employees
More than a year
“From Nutracap: A Long-Term and Satisfied User
Pros
I find Pipefys user friendly interface and no-code building solution very helpful for training our team on new processes or updates. In our ever changing industry, the agility Pipefy offers is essential for our long-term success.
Cons
The range of available apps is somewhat limited, so we have to rely on third-party integrations for some of our processes.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Gustavo
Utilities, 1-10 employees
Less than a year
“No More Excel Sheets!
Pros
Having everything in one place means we no longer depend on Excel sheets and versioning. Reporting is simple and easily customizable and the workflow and project status tracking have significantly boosted our teams efficiency.
Cons
The setup was a bit challenging for certain items mainly due to our team's unique requests. However, the Pipefy team was very helpful as they provided us creative solutions to address our needs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dan
Non-Profit Organization Management, 500+ employees
Less than 6 months
“Pipefy has been a great asset for workflow management
Pros
I love the simple user interface, how easy it is to onboard new users and the automation features.
Cons
I find the member admin page not very useful. I have to click multiple times to expand the list and see all our users. It does not show how many users have each role which makes it tricky to manage licenses. I did also like to see login frequency, not just the last login.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Marketing and Advertising, 500+ employees
Less than 6 months
“Pipefy, a must have for large organisation with multiple projects
Pros
Pipefy dashboard is neat and clean, real-time tracking is excellent, it is mobile-friendly and the support team is outstanding.
Cons
Integration can be a bit problematic and requires a lot of bandwidth to operate smoothly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rodrigo
Professional Training & Coaching, 1-10 employees
Less than a year
“Excellent tool for process automation
Pros
If you need to organize your company's existing processes and ensure they are followed, Pipefy is a great tool for that. Along with the way it allows you to organize processes and phases, in a simple way, completely web-based, without having to install anything, it is a great choice.
Cons
You must be sure of how you are building the processes and phases because a future change due to a lack of a shallow analysis in their development may make you have to recreate some processes and/or phases. But if the analysis is well developed before creating the processes, the problems in restructuring something are minimal.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
JOsE C.
Mid-Market, 101-500 employees
“decent dealership software option
Pros
The interface feels very natural and I'm honestly impressed by how quickly it responds whenever I click or make a request.
Cons
according to my team support response times are really slow whenever there system goes down.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
6