Total 217 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

61%

4

Stars

30%

3

Stars

8%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

L

Laura

Hospital & Health Care, 500+ employees

Less than a year

4.0
March 2023

It gives us flexibility in process management

Pros

For someone like me who uses a wide range of software, Pipefy's intuitive and easy to learn nature is a big plus. My processes are automated quickly and pretty nicely. Also it is user-friendly and has been a vital tool in managing my business. I have found it fantastic to use.

Cons

There need to be improved channels for client interaction. A sudden, radical upgrade threw us off schedule. Due to issues with their notifications, we are currently searching for an alternative platform.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

A

Alice

Marketing and Advertising, 51-100 employees

More than a year

5.0
February 2023

Abusive Price

Pros

This tool is really helpful. it makes it easy to manage multiple functions and can be customized to fit specific needs.

Cons

Pipefy's charges for automations are quite high. While I acknowledge the value of these automations, the pricing does not align with what most companies can afford. They are asking around US$0.60 for each automated operation and a relatively simple process can easily add up to an extra US$600.00 per month.

Rating Distribution

Ease of use

10

Value for money

4

Customer Support

10

Functionality

10

K

Krishna

Hospital & Health Care, 500+ employees

More than a year

4.0
February 2023

Easy tasks Pipefy BPM is simple and useful

Pros

For a simple operation, I find Pipefy's BPM tool easy to use and implement. Its functions can be streamlined and the user interface is simple. Also it seems like an excellent BPM solution for small and medium sized businesses and it integrates seamlessly with a wide range of other products. The community interaction and support are also outstanding.

Cons

The technology seems insufficient for managing complex tasks. Although the layout is nice, it lacks community information. Despite reading and experimenting with the product I still have complex questions.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Mid-Market, 500+ employees

3.0
January 2023

Easy workflow creation but poor scaling for multiple processes

Pros

Building workflows from scratch feels effortless here, I can get them up and running in no time!

Cons

system doesn't really scale well when I start handling more processes, there's no good way to manage everything once things get busier.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

10

Functionality

7

A

Ayush

Staffing and Recruiting, 500+ employees

Less than a year

4.0
January 2023

Advanced project and activity management tool

Pros

The no code tools are very useful for creating process workflows. Also the program is very user-friendly, simple to navigate, with fantastic graphics and intuitive features. Its great for project management, process management and managing team activities. I like how Pipefy empowers me to develop and customize my processes in any way I want. The level of detail and history I can store on a single Pipe is huge

Cons

I wish there were more resources for creating dashboards. Other elements, like automation, could make some tasks easier. The email tools need more features and resources for developing better email templates. There are restrictions even with a corporate account that cannot be changed.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

10

Functionality

7

M

Miguel

Telecommunications, 11-50 employees

Less than 6 months

4.0
January 2023

Facilitates workflow

Pros

The software is easy to use and I really like the customization options for cards within the workflow.

Cons

The card filtering options during searches are quite limited.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

6

M

Michel

Professional Training & Coaching, 1-10 employees

More than a year

5.0
January 2023

An effective process management tool

Pros

This tool is practical, adaptive and easy to use which makes teamwork optimization simple as you do not need any advanced coding skills. Also Pipefy lets me create customized workflows quickly and easily using a variety of templates. Its scalable, flexible and customizable to meet different needs and expectations. Moreover I find it to be the perfect tool for implementing and managing efficient processes as it helps organize and monitor projects with useful accounting features like purchase order management, accounting and invoicing.

Cons

There are some bugs, slowness and difficulties with certain integrations as well as too few advanced features.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

9

Functionality

10

M

Mohamed

Banking, 500+ employees

More than a year

5.0
January 2023

assists in planning operations and ensures the safety of procedures.

Pros

Pipefy helps my team collaborate properly in planning operations which eventually ensures all procedures are completed within set time frames and streamlining the approval process. With Pipefy, we designed process paths and created adaptable flow branches. If a process within the diagram is missing a field, Pipefy lets us follow a different path and notifies the relevant actors to take appropriate actions.

Cons

Getting started is easy but there is a learning curve with the platform. Once I understood how it works it performed well.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Ramgopal

Staffing and Recruiting, 51-100 employees

Less than a year

4.0
January 2023

Excellent project tracking and task management platform

Pros

Pipefy is quite user friendly and has helped us track our inventory from its arrival at our company to its distribution to sales representatives. It also manages financial operations like purchase orders, accounting and invoicing, giving us better control over project expenditures. I also like the ability to view all processes from a Kanban perspective and use features like email automation and pipe connections. The multiple tools in Pipefy have made our workflow much smoother.

Cons

I noticed that I cannot add many users to a single workflow instance. Job progress is not updated in real-time which delays reporting and visibility for the entire team. Although the interface is decent, it lacks community information.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

8

Functionality

8

S

Shayla

Internet, 500+ employees

More than a year

4.0
January 2023

Doing daily tasks is very easy with Pipefy

Pros

I really love the variety of workflow templates Pipefy offers. They make it easy to organize any project or task list and can be easily adjusted to meet our needs. The accounting features, including purchase order management, accounting and invoicing, are also great for tracking all project expenses.

Cons

It would be helpful if they included more complex metrics like performance and activity duration. For example, the Gantt chart could show how much time has passed since an activity was scheduled.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

A

Anonymous

Health, Wellness and Fitness, 500+ employees

Less than 6 months

5.0
January 2023

Pipefy review

Pros

The tool is practical for workflow resources and calls.

Cons

I have not explored all the features yet. So cannot say anything for now

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

Daiane

Research, 500+ employees

More than a year

5.0
December 2022

Great software for organizing tasks

Pros

I really like the Kanban style of operation in this software. It allows me to easily view tasks, add deadlines, descriptions and assign them to individuals. This greatly improves task organization across different company sectors and helps integrate areas by keeping everyone informed about what is happening in other departments.

Cons

The software has a lot of features but they are not very clear. I think it would be better if the company provided detailed training for its use.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

S

Saymon

Information Technology and Services, 11-50 employees

Less than 6 months

5.0
December 2022

Pipefy Review

Pros

I really enjoy the option that allows me to automate forms.

Cons

So far, I have not found any issues as it has always understood my needs very well.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A

Anonymous

small-Business, 11-50 employees

5.0
November 2022

simple tool for automation and Integration

Pros

What I love most is how easily it automates processes and connects with almost every platform we use. It just makes life easier!

Cons

Platform breaks easily when I set up automations.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

F

Fabio

Marketing and Advertising, 51-100 employees

Less than a year

4.0
November 2022

Pipedrive is a great partner when it comes to process automation

Pros

We use Pipefy to automate nearly all our company processes from HR and finance to operations and sales. It really offers limitless options.

Cons

The price per user is very expensive especially if employees need access to the pipe to monitor the cards.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

T

Terina

Writing and Editing, 1-10 employees

Less than a year

4.0
November 2022

Workflow with pipefy

Pros

Pipefy has been instrumental in organizing our finances and creating a tool to manage our Business Development efforts. I needed these services because of the nature of my work.

Cons

It can be challenging to track progress when reporting tasks in real time due to delays in ensuring all employees have an accurate picture. Also, payments are based on users rather than the total cost of the software, which might discourage broader team participation due to cost. I did also like to see more advanced features, like performance metrics and scheduling to better visualize task completion and time remaining.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

VB

Vlad B.

Enterprise, 500+ employees

4.0
October 2022

great tracking though approval system needs work

Pros

Navigating this platform is really simple and it's been a total game changer for tracking inventory from arrival to sales. The reporting tools are awesome, I can see exactly where improvements are needed. What really stands out is how versatile it is for project tracking and client management. Whether it's a big project or a small one, this tool helps me stay organized and efficient.

Cons

Lack of a centralized approval system means I can't approve team changes all at once which is frustrating. I also noticed you can't add multiple people to a single workflow instance, making it harder to manage approvals and keep everyone aligned. As someone new to this, I really wish there were demo videos or visual guides showing what's possible and how to achieve certain results, unfortunately those resources don't exist right now.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

A

Alexandre

Management Consulting, 1-10 employees

More than a year

5.0
October 2022

Best Platform for Process Management

Pros

It is easy to create, automates and modify any type of workflow with Pipefy. Also it allow us to make sure we do clear communication with all stakeholders and provides important metrics to control and monitor the execution of projects, tasks, routines and requests.

Cons

Integrations should be handled directly by the user without needing to involve the Pipefy Dev Team.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Public Relations and Communications, 51-100 employees

Less than a year

4.0
October 2022

Pipefy Vision

Pros

This software helps me stay organized and keep up to date with my tasks.

Cons

There are some limitations in automation that can negatively impact the work you have set up.

Rating Distribution

Ease of use

6

Value for money

10

Customer Support

6

Functionality

6

G

Gabriela

Human Resources, 11-50 employees

Less than a year

5.0
October 2022

An amazing tool to automate workflows

Pros

I love using Pipefy because it optimizes workflows, manage our teams sales tickets and create the best onboarding experience for our customers.

Cons

I have trouble using integrations with some APIs but the platform offers several help forums.

Rating Distribution

Ease of use

9

Value for money

6

Customer Support

10

Functionality

10