Pipefy Reviews
Total 217 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars61%
4
Stars30%
3
Stars8%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Laura
Hospital & Health Care, 500+ employees
Less than a year
“It gives us flexibility in process management
Pros
For someone like me who uses a wide range of software, Pipefy's intuitive and easy to learn nature is a big plus. My processes are automated quickly and pretty nicely. Also it is user-friendly and has been a vital tool in managing my business. I have found it fantastic to use.
Cons
There need to be improved channels for client interaction. A sudden, radical upgrade threw us off schedule. Due to issues with their notifications, we are currently searching for an alternative platform.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Alice
Marketing and Advertising, 51-100 employees
More than a year
“Abusive Price
Pros
This tool is really helpful. it makes it easy to manage multiple functions and can be customized to fit specific needs.
Cons
Pipefy's charges for automations are quite high. While I acknowledge the value of these automations, the pricing does not align with what most companies can afford. They are asking around US$0.60 for each automated operation and a relatively simple process can easily add up to an extra US$600.00 per month.
Rating Distribution
Ease of use
10
Value for money
4
Customer Support
10
Functionality
10
Krishna
Hospital & Health Care, 500+ employees
More than a year
“Easy tasks Pipefy BPM is simple and useful
Pros
For a simple operation, I find Pipefy's BPM tool easy to use and implement. Its functions can be streamlined and the user interface is simple. Also it seems like an excellent BPM solution for small and medium sized businesses and it integrates seamlessly with a wide range of other products. The community interaction and support are also outstanding.
Cons
The technology seems insufficient for managing complex tasks. Although the layout is nice, it lacks community information. Despite reading and experimenting with the product I still have complex questions.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Mid-Market, 500+ employees
“Easy workflow creation but poor scaling for multiple processes
Pros
Building workflows from scratch feels effortless here, I can get them up and running in no time!
Cons
system doesn't really scale well when I start handling more processes, there's no good way to manage everything once things get busier.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
10
Functionality
7
Ayush
Staffing and Recruiting, 500+ employees
Less than a year
“Advanced project and activity management tool
Pros
The no code tools are very useful for creating process workflows. Also the program is very user-friendly, simple to navigate, with fantastic graphics and intuitive features. Its great for project management, process management and managing team activities. I like how Pipefy empowers me to develop and customize my processes in any way I want. The level of detail and history I can store on a single Pipe is huge
Cons
I wish there were more resources for creating dashboards. Other elements, like automation, could make some tasks easier. The email tools need more features and resources for developing better email templates. There are restrictions even with a corporate account that cannot be changed.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
10
Functionality
7
Miguel
Telecommunications, 11-50 employees
Less than 6 months
“Facilitates workflow
Pros
The software is easy to use and I really like the customization options for cards within the workflow.
Cons
The card filtering options during searches are quite limited.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
6
Michel
Professional Training & Coaching, 1-10 employees
More than a year
“An effective process management tool
Pros
This tool is practical, adaptive and easy to use which makes teamwork optimization simple as you do not need any advanced coding skills. Also Pipefy lets me create customized workflows quickly and easily using a variety of templates. Its scalable, flexible and customizable to meet different needs and expectations. Moreover I find it to be the perfect tool for implementing and managing efficient processes as it helps organize and monitor projects with useful accounting features like purchase order management, accounting and invoicing.
Cons
There are some bugs, slowness and difficulties with certain integrations as well as too few advanced features.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
9
Functionality
10
Mohamed
Banking, 500+ employees
More than a year
“assists in planning operations and ensures the safety of procedures.
Pros
Pipefy helps my team collaborate properly in planning operations which eventually ensures all procedures are completed within set time frames and streamlining the approval process. With Pipefy, we designed process paths and created adaptable flow branches. If a process within the diagram is missing a field, Pipefy lets us follow a different path and notifies the relevant actors to take appropriate actions.
Cons
Getting started is easy but there is a learning curve with the platform. Once I understood how it works it performed well.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ramgopal
Staffing and Recruiting, 51-100 employees
Less than a year
“Excellent project tracking and task management platform
Pros
Pipefy is quite user friendly and has helped us track our inventory from its arrival at our company to its distribution to sales representatives. It also manages financial operations like purchase orders, accounting and invoicing, giving us better control over project expenditures. I also like the ability to view all processes from a Kanban perspective and use features like email automation and pipe connections. The multiple tools in Pipefy have made our workflow much smoother.
Cons
I noticed that I cannot add many users to a single workflow instance. Job progress is not updated in real-time which delays reporting and visibility for the entire team. Although the interface is decent, it lacks community information.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
8
Functionality
8
Shayla
Internet, 500+ employees
More than a year
“Doing daily tasks is very easy with Pipefy
Pros
I really love the variety of workflow templates Pipefy offers. They make it easy to organize any project or task list and can be easily adjusted to meet our needs. The accounting features, including purchase order management, accounting and invoicing, are also great for tracking all project expenses.
Cons
It would be helpful if they included more complex metrics like performance and activity duration. For example, the Gantt chart could show how much time has passed since an activity was scheduled.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Anonymous
Health, Wellness and Fitness, 500+ employees
Less than 6 months
“Pipefy review
Pros
The tool is practical for workflow resources and calls.
Cons
I have not explored all the features yet. So cannot say anything for now
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Daiane
Research, 500+ employees
More than a year
“Great software for organizing tasks
Pros
I really like the Kanban style of operation in this software. It allows me to easily view tasks, add deadlines, descriptions and assign them to individuals. This greatly improves task organization across different company sectors and helps integrate areas by keeping everyone informed about what is happening in other departments.
Cons
The software has a lot of features but they are not very clear. I think it would be better if the company provided detailed training for its use.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Saymon
Information Technology and Services, 11-50 employees
Less than 6 months
“Pipefy Review
Pros
I really enjoy the option that allows me to automate forms.
Cons
So far, I have not found any issues as it has always understood my needs very well.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Anonymous
small-Business, 11-50 employees
“simple tool for automation and Integration
Pros
What I love most is how easily it automates processes and connects with almost every platform we use. It just makes life easier!
Cons
Platform breaks easily when I set up automations.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Fabio
Marketing and Advertising, 51-100 employees
Less than a year
“Pipedrive is a great partner when it comes to process automation
Pros
We use Pipefy to automate nearly all our company processes from HR and finance to operations and sales. It really offers limitless options.
Cons
The price per user is very expensive especially if employees need access to the pipe to monitor the cards.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Terina
Writing and Editing, 1-10 employees
Less than a year
“Workflow with pipefy
Pros
Pipefy has been instrumental in organizing our finances and creating a tool to manage our Business Development efforts. I needed these services because of the nature of my work.
Cons
It can be challenging to track progress when reporting tasks in real time due to delays in ensuring all employees have an accurate picture. Also, payments are based on users rather than the total cost of the software, which might discourage broader team participation due to cost. I did also like to see more advanced features, like performance metrics and scheduling to better visualize task completion and time remaining.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Vlad B.
Enterprise, 500+ employees
“great tracking though approval system needs work
Pros
Navigating this platform is really simple and it's been a total game changer for tracking inventory from arrival to sales. The reporting tools are awesome, I can see exactly where improvements are needed. What really stands out is how versatile it is for project tracking and client management. Whether it's a big project or a small one, this tool helps me stay organized and efficient.
Cons
Lack of a centralized approval system means I can't approve team changes all at once which is frustrating. I also noticed you can't add multiple people to a single workflow instance, making it harder to manage approvals and keep everyone aligned. As someone new to this, I really wish there were demo videos or visual guides showing what's possible and how to achieve certain results, unfortunately those resources don't exist right now.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Alexandre
Management Consulting, 1-10 employees
More than a year
“Best Platform for Process Management
Pros
It is easy to create, automates and modify any type of workflow with Pipefy. Also it allow us to make sure we do clear communication with all stakeholders and provides important metrics to control and monitor the execution of projects, tasks, routines and requests.
Cons
Integrations should be handled directly by the user without needing to involve the Pipefy Dev Team.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Public Relations and Communications, 51-100 employees
Less than a year
“Pipefy Vision
Pros
This software helps me stay organized and keep up to date with my tasks.
Cons
There are some limitations in automation that can negatively impact the work you have set up.
Rating Distribution
Ease of use
6
Value for money
10
Customer Support
6
Functionality
6
Gabriela
Human Resources, 11-50 employees
Less than a year
“An amazing tool to automate workflows
Pros
I love using Pipefy because it optimizes workflows, manage our teams sales tickets and create the best onboarding experience for our customers.
Cons
I have trouble using integrations with some APIs but the platform offers several help forums.
Rating Distribution
Ease of use
9
Value for money
6
Customer Support
10
Functionality
10