Rippling HR Reviews

“Clean UI with quick setup”

Pros

It is easy to use even as a new employee and the interface seems very clean and professional. Everything is laid out in a well-organized way, it's simple to find what you need and the search feature works extremely well.

Cons

Maybe I am missing something but I still haven't been able to set up a passkey for login so I end up opening my Authenticator app pretty often.

“simple setup with a clean interface”

Pros

Rippling tool is easy to use and the interface is generally user friendly. As a newer user I was able to work through the setup process without much trouble which made the onboarding experience stress free.

Cons

One part that was less clear was simulating PTO. It wasn't very user friendly and it took a bit of time to figure out how much PTO I would have available on a future date.

“Costly service”

Pros

The initial impression is really positive and the AI helps with quick answers but the payroll data contains errors and support has been passing the issue around for weeks.

Cons

The sales process is decent and the implementation goes well but after that the actual service quality and support efficiency don't live up to the high price.

“Fast international payment processing”

Pros

Payments show up on time and very quickly which has been one of the best parts for me. It works really well for international payments too since I can receive money in both US dollars and Colombian pesos without any issues. The interface is very simple to use on both my phone and my computer and submitting expense reimbursement requests is also quick and easy.

Cons

One thing that has been inconvenient is not getting email notifications when my vacation days are approved so I have to open the app and check manually although that may be due to a notification setting I turned off. Another issue came up when the company rehired me and a new account was created. That reset the setup for my dollar account in Panama and I had to reach out to support to get it corrected because Colombia was the only country showing as available. Also, the Google Calendar integration creates an event when time off is approved but it is not marked as an Out of Office event so meetings are not declined automatically and the unavailable status icon does not appear in Slack. Because of that, I still have to create the Out of Office event myself.

“Automation that scales with you”

Pros

Rippling really stands out by putting HR, payroll, IT and employee management all in one system. The automation is genuinely helpful, with onboarding, offboarding, payroll updates and access provisioning happening with very little manual work. Its integrations with tools like Google Workspace and Slack cut down a lot of admin time. The interface is modern and user friendly and it seems designed for growing companies, not just smaller teams.

Cons

The pricing isn't very transparent and can be hard to figure out because everything is modular. You don't really get a clear picture of the total cost until you speak with sales and start adding on features. It's a powerful platform but that also makes the initial setup feel a bit complicated. Support can also be slow to respond at times especially for non-urgent issues which is frustrating when dealing with payroll or configuration updates.

“user friendly and simple”

Pros

Everything is laid out in a user friendly way so I always know where to click and how to get to what I need without much effort. It's a pretty basic application overall.

Cons

It does feel a bit boring though. There isn't much useful information built in so once I log in, there's really not much to explore or navigate through.

“user friendly”

Pros

To me everything about this tool is very user friendly and easy to understand. It makes day to day work much simpler and helps me get things done faster when things are busy.

Cons

I honestly do not have any complaints about it. It is very user friendly, easy to understand and it makes everyday work feel simpler and quicker during a hectic workday.

“powerful automation tool”

Pros

As our company has grown, Rippling has been a really strong fit because it cuts down on the number of systems we need and adds a lot more automation. It's not flawless but overall it has made our HR operations noticeably easier to manage.

Cons

At times support seems slow or inconsistent. Reporting also has room for improvement when it comes to flexibility and customization. Since the platform handles so much, there's definitely a learning curve and some features are only available on higher-tier plans.

“Payroll tracking done correctly”

Pros

Logging in is easy, tracking payments is simple and the payment notifications are really helpful. The interface is also professional overall and is very amazing to use.

Cons

I honestly don't have any complaints. It's the best payroll tool I have used in the past decade. Compared with other platforms, it's quicker to sign in and much faster to spot the information I am looking for.

“modern tool with fast search”

Pros

Rippling works as an all in one platform with a modern interface and good automation features. The search function is especially powerful and makes finding things very fast.

Cons

The hiring process is difficult and problematic. It also seems to prioritize output over quality which can lead to inefficiency.

“Clear onboarding with no confusion”

Pros

This software was pretty easy to use. Also the onboarding process was clear from beginning to end so I never ran into any confusion or needed to ask for clarification. Everything I needed to complete was visible right on the dashboard which made the whole experience feel organized and simple to follow.

Cons

Honestly I don't have any complaints about this software. I didn't run into a single frustrating moment while going through my employer's onboarding process.

“Employee management keeps everything organized”

Pros

The thing that really stands out about ButterflyEffects is the employee management side. It keeps all of your information in one place and up to date so you can manage details like your pay schedule, paychecks, time off and the benefits the job offers.

Cons

The frustrating part is the wait time when trying to reach a live representative. Leaving a message also does not mean you will get a call back quickly and the system does not provide any estimate for when they will return your call.

“Handy payouts and timecards”

Pros

Once you get familiar with how the layout is set up, navigating the platform becomes very easy. Requesting a payout and making changes to a timecard are both simple to do.

Cons

Its withdrawal fees especially for bank transfers, are a downside. It can also be frustrating to locate support and the help page only seems to address very common issues.

“Responsive support with faster reimbursements”

Pros

Overall it is a reliable tool even with a few small glitches. The support team has been outstanding as they are responsive and helpful most of the time. The Spend management module made a real difference in how we handle employee reimbursements. Plus it saves me time because I no longer have to chase people for receipts and the approval workflow is quick and simple. There are still a few minor UI issues. Also I would really like the option to sort records by the fields I prefer thats something that needs improvement.

Cons

When it comes to Spend management in particular, the UI still needs work. The filters are too limited and not flexible enough. I'd much rather be able to filter by paid or unpaid status or by date and name. Right now, the only way to sort by name keeps sending you back to the all expenses screen after viewing each receipt which takes extra time and gets frustrating especially when you have a large number of expenses and employees to review. Hopefully making this more flexible is already on their roadmap.

“A flexible payroll platform”

Pros

One thing that really stands out is how customizable the platform is. Also it is very easy to use and the value you get for the price is honestly hard to beat. From a management perspective it's one of the better options out there for handling employee payroll.

Cons

The only part that let me down was the customer support. I wouldn't want that to overshadow how strong the platform is overall but the support team could definitely have been a bit more attentive.

“Fast reimbursements for HSA and daycare”

Pros

Managing my health savings account and flex daycare account through this tool has been very easy. My daycare provider does not accept the card but this tool makes online claims simple and reimbursements arrive on time. Overall the whole process is quick and simple for both healthcare and daycare expenses.

Cons

One downside is that when something goes wrong, it seems like we have to go through HR first. It would be better to have a dedicated contact who is always available to assist employees directly with any service-related issues.

“HR that just works perfectly”

Pros

Everything is laid out in a clear organized way so navigating the system is easy. Plus it really helps simplify HR and payroll by bringing everything together in one place.

Cons

There are times when the platform slows down a bit and some workflows take more steps than they should. If those processes were organized and the system responded faster, it would be even more efficient.

“Great reporting with team flexibility”

Pros

Managing teams seems much more flexible with Rippling and the reporting overview is terrific. Being able to organize employees across the different business departments we operate in has been a real game changer for us.

Cons

I really haven't had any issues so far, aside from a few attempts to charge late fees during onboarding. IT support took care of those quickly so it's not much of a complaint in the end.

“All payroll and scheduling together”

Pros

Using it is not a problem and having multiple ways to access it on both the internet and cellphone makes it really convenient. Everything I need is in one place like my schedule, income taxes, leave and other important details which makes it very practical to use.

Cons

One area that still worries me is security. We ran into several situations where a fraudulent account tried to log in and we ended up having to reset everything and change our passwords. Since it happened more than once, it makes us feel like there could be a security gap. I understand fraudulent spam is becoming more common but the platform really should improve its security to better handle this.

“Unstable core modules with gaps”

Pros

Rippling's sales team is very professional and engaging and they do a strong job walking through the platform's potential and capabilities. On the systems side it has also helped us organize important integrations especially between Rippling and Azure. That has been genuinely useful for our IT team when it comes to user access, provisioning and deprovisioning, cutting down on manual work and giving us better overall control.

Cons

Platform stability across the core modules has been the biggest issue. Features sometimes break or change without any notice and fixing one problem often leads to new issues somewhere else. That creates operational friction and makes us depend more heavily on support and engineering escalations. There's also a clear gap between what is presented as available or ready and what is actually stable and reliable in day to day use. More thorough testing, clearer communication about changes and a more realistic representation of product maturity would make the experience much better.