Total 998 reviews

4.3

All reviews are from verified customers

Rating Distribution

6

Stars

0%

5

Stars

50%

4

Stars

36%

3

Stars

9%

2

Stars

3%

1

Stars

2%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

H

Hannah

Construction, 500+ employees

Less than a year

5.0
July 2023

UKG Pro is an Excellent Payroll Reporting Product.

Pros

UKG Pros features for creating financial data reports, tracking project expenses, ensuring compliance management, and handling employee databases are impressive.

Cons

It's a very helpful platform for project payment processing, and I haven't encountered any issues with the functions or performance of UKG Pro.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Ambrecia

Environmental Services, 51-100 employees

Less than 6 months

5.0
July 2023

I love it very much

Pros

I like that it keeps a record of my clock in and clock out times.

Cons

It's difficult to keep track of the days I worked, but I dislike the fact that we don't have an app. I would prefer having an app installed on the work device.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anna

Chemicals, 500+ employees

Less than a year

5.0
July 2023

UKG Pro Kroger

Pros

The ability to use the mobile app for clocking into work shifts was incredibly helpful!

Cons

I've faced challenges when trying to switch shifts with fellow employees on several occasions and needed the assistance of a supervisor to make the switch.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

MQ

Maria Q.

Mid-Market, 500+ employees

5.0
June 2023

Gives great power and data

Pros

As a manager, I find the Manager Self Service feature gives our leadership clear, actionable insight that helps us make smarter staffing choices. I also really value the My Group directory because it lets managers monitor employee performance, pay, and other important details while comparing individuals against the wider team. The employee self-service side is great too, employees can manage their own records and access everything easily whether they're on the web or using the mobile app. The People Analytics tools are top-notch, particularly with Cognos Analytics working in the background to produce everything from comprehensive tables to simple, easy-to-read reports.

Cons

It seems the system has lost some functionality that used to be there and I definitely notice the gap compared to earlier versions. Most of our team know their roles well, yet their ability to rapidly process and close work orders could use improvement. We used to finalize transactions far more quickly without disrupting our service-level commitments.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

T

Tina

Food Production, 500+ employees

Less than a year

5.0
June 2023

Implementation to Go Live

Pros

The functionality is great, and it provides a more streamlined experience for employees as well as supervisors/managers.

Cons

Building reports is a complex task. There are too many different sections to navigate, and it lacks intuitiveness. Despite taking all the classes, I still don't feel comfortable modifying or creating reports.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

7

Functionality

10

H

Hillary

Construction, 51-100 employees

Less than a year

5.0
June 2023

UKG Pro is an Intuitive Direct Depositing and Payroll Management Tool.

Pros

The financial capabilities offered by UKG Pro are profitable, and the compliance management functionality, along with the ability to manage all project employee data through this single platform, proves to be immensely helpful.

Cons

The payroll management product is stable and easy to use. It performs without errors, and its productivity is impressive. The tools are easily configurable.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MF

Megan F.

Mid-Market, 11-50 employees

5.0
May 2023

Excellent All-in-One HR Platform

Pros

It is an all-in-one solution for HR, payroll and overall workforce management needs, which I really value. The interface is friendly and makes locating information simple. The mobile app performs well, so when I'm away from my desk it's especially handy.

Cons

My own experience hasn't turned up many problems with the platform. That said, the goals area could definitely benefit from more development and extra features.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

James

Medical Practice, 500+ employees

More than a year

5.0
May 2023

review

Pros

It's effortless to keep track of my time and hours.

Cons

It's frustrating to have to enter a code sent via cell or email multiple times. In some areas, there's no cell phone service, and it becomes challenging to clock in on time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LU

Leon U.

Mid-Market, 500+ employees

5.0
April 2023

Simple and clear time tracking

Pros

Logging punches and keeping an eye on my hours is very simple and I really like how the interface lays out a concise summary of hours worked along with my vacation balances so I can see everything at a glance.

Cons

there's not much I can gripe about, occasionally the app runs slowly for me, though I suspect the lag often comes from our internal network rather than the software itself.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

A

Anonymous

Mid-Market, 1-10 employees

2.0
April 2023

decent for small businesses

Pros

locating employees and their information was really well-structured, the interface looked clean and moving around the app was fairly simple.

Cons

it doesn't show compensation details, so it becomes difficult to evaluate internal equity when I'm managing recruiting decisions.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

5

Functionality

5

A

Anonymous

Mid-Market, 101-500 employees

4.0
April 2023

Complete HR Management Solution

Pros

What I appreciate about it is how it truly stands out: its workflows and approval processes are the best I've run into in any platform. It keeps everything HR-related centralized and its vendor partnerships make integrating and streamlining our HR and benefits processes simple for us.

Cons

its quite difficult to use when I'm getting started with the system. Even though the support ticketing system itself works well, I've seen technician response times stretch out longer than I'd prefer on some issues which can be frustrating when you need quicker fixes.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

A

Anonymous

Mid-Market, 1-10 employees

1.0
April 2023

Needs full setup for canadian use

Pros

Using the interface felt really confusing and difficult and I was overwhelmed by tons of information that didn't actually help when I was trying to handle payroll accounting.

Cons

Vacation calculations are totally unreliable and I couldn't find any built-in reports that satisfy our Canadian compliance needs. What frustrated me most was the implementation team behaving as if Canada didn't exist. I genuinely think any Canadian company ought to steer clear of It.

Rating Distribution

Ease of use

4

Value for money

3

Customer Support

3

Functionality

3

I

Ikiera

Consumer Services, 1-10 employees

Less than 6 months

5.0
April 2023

UKG reviewed

Pros

I appreciate the software's functionality and how easily I can navigate between tabs and make changes to my payroll if needed.

Cons

It would be more convenient if it were mobile friendly instead of being limited to desktop use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Stephanie

Online Media, 11-50 employees

Less than 6 months

5.0
March 2023

Its not up to date

Pros

I admire the design of this app; it's incredibly intuitive and simple to navigate.

Cons

I'm not satisfied with UKG because it doesn't reflect the most up to date payment information. It still shows a payment made several weeks ago instead of the anticipated one.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

R

Reetha

Information Technology and Services, 500+ employees

Less than a year

5.0
March 2023

Overview of UKG Pro

Pros

This modern and adaptable tool is incredibly useful for tracking employee payroll. It offers features such as Timecard Entry and Automation of Scheduling, making it easy to enter timecards. The mobile application is also user friendly and straightforward to use.

Cons

It would greatly enhance the tool if it addressed the lack of customization options in UKG Pro.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

K

Katherine

Retail, 500+ employees

Less than a year

4.0
March 2023

Good platform, needs more improvement

Pros

I love the fact that we can do everything on a single platform, from managing PTO and vacations to posting job offers, scheduling, and approving timesheets.

Cons

The punch in and out system should be more straightforward for a platform of this size. It would be better to have a direct punching option like Agend rix instead of going through different channels to clock in for work. There should be an easier way. Additionally, the scheduling feature on the platform feels too basic at the moment.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

S

Sara

Hospital & Health Care, 500+ employees

More than a year

4.0
March 2023

Great tool for talent management and Human Resources

Pros

As an employee who doesn't work in the HR division, I use UKG Pro and may not be aware of all its functionalities. However I believe that its ability to cover all aspects is a trait that every company should seek in a software application.

Cons

There have been issues with properly acknowledging documents. Users are limited in their ability to download their own files, and the site doesn't function well on secure connections.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A

Ashok

Information Technology and Services, 500+ employees

Less than a year

5.0
March 2023

Become Pro with UKG Pro

Pros

It significantly simplifies payroll management without any confusion. The recruiting features are excellent, with highly effective filters.

Cons

Initially, it was challenging to set up and use. The performance should be improved.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MMA

Man Mohan A.

Mid-Market, 1-10 employees

4.0
February 2023

Strong but a slow start

Pros

I really appreciate that how all-encompassing it feels, consolidating every bit of employee information and payroll into one centralized place has genuinely smoothed out so many processes for me. The layout is easy to use and the support staff are excellent, which lets me handle HR responsibilities much more efficiently and frees up extra time for other critical business tasks and priorities.

Cons

When I first started using it, getting fully up to speed took quite a bit of time and along the way I've faced occasional glitches and periods of downtime that can be really annoying. I definitely think these stability and onboarding issues need attention, because addressing them would make the whole experience much more reliable and less frustrating for new users like me.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

6

Functionality

7

SA

Saurabh A.

Mid-Market, 500+ employees

4.0
February 2023

Smooth switching with back-end issues

Pros

We were able to ditch our old, clunky system and get everyone migrated very quickly, it was completely effort-free. I really appreciate that it's entirely cloud-based and the options for integrating with third-party tools are dependable.

Cons

I find the backend isn't as refined as the frontend experience which sometimes shows. Multi-tenant capabilities feel like they're still a work in progress and extracting company-wide data eats up a lot of system resources which can be pretty aggravating.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8