UltiPro Reviews

“best tool for document management

Pros

For my team, uploading documents happens very fast. The built-in templates have made creating new documents much more efficient, they save us a huge amount of time.

Cons

I find the software itself to be solid but my experiences getting help from this tool support have been hit-or-miss, sometimes they're helpful and other times the support falls short.

“Smooth for us, tough on IT

Pros

For our organization, the file management tools are outstanding. We manage everything smoothly from storing documents to running payroll, handling taxes, bringing new hires onboard and delivering compliance training. Connecting the platform to our other systems went smoothly and both our staff and admin teams say it's easy and easy to get around.

Cons

I've run into real headaches when trying to integrate with some systems, on several occasions I've ended up doing heavy builds and spending a lot of time troubleshooting, more often than I expected. The time-tracking functions also don't integrate well with healthcare EMR platforms which has been a constant pain when I'm attempting to make workflows more efficient. Also, I noticed that over-customizing employee landing pages causes load times to slow down noticeably.

“Easy to use but not efficient

Pros

This is very simple to use, I find everything flows naturally and the interface just makes sense.

Cons

the functionality isn't quite as comprehensive as some other systems I've worked with before.

“UKG Pro new user

Pros

I recently started using UKG, and previously I was a 1099 employee. I appreciate how everything is conveniently accessible and easy to find.

Cons

Figuring out the tax withholdings has been difficult for me.

“Convenient

Pros

It's a convenient way to fill out my timecards and manage my personal information.

Cons

It's slightly slow and occasionally freezes, which is unfortunate.

“Use daily for timecards

Pros

It's user friendly, with easily readable timesheets and accessible benefits.

Cons

It seems to work well as is. The positives outweigh the negatives significantly.

“Ugk for payroll ease

Pros

It makes it effortless to keep track of all my current and past deposits, as well as my hours.

Cons

Some features of the app didn't function properly on Apple devices.

“Does payroll well but reports poorly

Pros

Honestly I really value how comprehensive It is, it takes care of every payroll task I handle. The reporting tools are a highlight for me, they're notably powerful and help me pull meaningful insights and trends from our data.

Cons

the reporting side doesn't meet my needs. Time tracking works fine, but building practical, usable reports is a pain and feels very restricted. Considering how long this system has been around, I expected much stronger reporting that actually provides the team with the insights we need.

“usser friendly tool with poor support

Pros

I find the interface very friendly and it lets me bring my team up to speed quickly without any real effort.

Cons

I've noticed the case logging process is embarrassingly slow, there are times when it feels like ages before I get a resolution or even any reply. On top of that, the automated emails they send back are pretty bare-bones, I'd much prefer if they included my original subject line together with the case number, rather than just giving me a standalone number.

“Comprehensive All-in-One Solution

Pros

Having everything employment-related in one consolidated platform is something I genuinely appreciate, it really simplifies and speeds up the whole process for me.

Cons

When I need help with very specific aspects of certain procedures, it can be hard to get useful support, the customer service team often has trouble with those finer details.

“Efficient Payroll Tool

Pros

I find the overall functionality very simple and the reporting tools perform excellently for the tasks I need to complete.

Cons

Using the arrearage tool has been really frustrating for me and my current user permissions feel overly limited compared to what I need to accomplish daily.

“Great help BUT slow specialist access

Pros

Having round-the-clock access to the community has been a game-changer for me, there's an abundance of useful content and clear, step-by-step tutorials for building workflows. If I can't locate the exact answer there, a quick call to support always puts me in touch with someone patient who can guide me through the process.

Cons

The biggest drawback for me is not having direct, instant access to the Payment Services team. When I need time-sensitive help from them, I end up waiting for a callback which sometimes takes several days, and that delay is maddening when I'm under pressure to resolve payments quickly.

“Good for the team but bad for help

Pros

I've noticed the platform manages our workflows really effectively and I find the admin dashboard easy to use and use. It gives everyone more autonomy, colleagues can view their own accounts, while managers have clear insight into their teams' performance.

Cons

I've been pretty frustrated with the back-end support. I understand they recently went through a merger but when we contact support with questions the reps frequently say they don't have the answers and must escalate our issues. That delay ends up dragging out our everyday tasks and pushes back project timelines.

“Flexible but hard to run

Pros

What really stands out to me is how flexible it is. When complicated problems come up, I usually find there's some workaround or fix available. It molds to our workflows effectively, and that adaptability has been essential for navigating the tricky scenarios we face.

Cons

The admin side can be a bit much and I definitely felt the steep learning curve before I became comfortable with the system. Also Dimensions still seems separate from PRO in my experience, I'd really like to see BI brought into Dimensions at some point to bridge that gap.

“powerful but requires expertise to master

Pros

I've been blown away by how powerful it is, I can tweak so many settings and the onboarding crew was really helpful.

Cons

For me, the onboarding was too intense and chaotic because it tries to do everything at once. I found myself bouncing between several websites and juggling different usernames and passwords for each component which forced me to keep track of an overwhelming number of small details just to finish setup. Honestly, it's draining and could definitely be simplified.

“Poor Support Experience

Pros

the products is very felxible and they include a wide range of useful capabilities. There's clearly a lot of horsepower beneath the surface given the sheer number of features they offer.

Cons

We have been very let down by their customer support, every time we put in a service ticket it just sits unanswered with no visible progress or follow-up. The only time anything gets noticed is when we mark an issue as payroll-critical and even then the replies usually arrive far too late to actually help.

“Great system to work with

Pros

Having all tools consolidated in one place is something I really value, the smooth way the various systems communicate with one another noticeably aligns my workflow and makes managing tasks far easier.

Cons

I find the navigation clunky, it requires far too many clicks before I can get to the specific feature or page I'm trying to access.

“Good reports but poor hiring

Pros

Generating reports is very simple, which I value a lot and the layout of the interface feels interactive so everyone on my team can move around it without trouble.

Cons

For our purposes the recruiting module falls short, I don't find it very useful because it's quite restricted and lacks many of the features other services typically include.

“Michael Saintz UKG Pro user review

Pros

I really enjoy the secure sign in feature on my phone, using Face ID as an additional layer of protection when clocking in for work.

Cons

I find it frustrating how difficult it is to log in during peak times, such as when clocking out. The system gets overwhelmed, and the app sometimes crashes or displays error codes when trying to log in.

“Pretty Good, Some Learning Needed

Pros

This interface offers a lot of functionality, and I appreciate having everything in one place. From the time clock to benefits, employee data, company memos, and more. The password sync and Face ID make the login process streamlined.

Cons

Some aspects, like the benefit summary, are not user friendly on the mobile app.