UltiPro Reviews

“UKG pro helps calculate payroll accurately

Pros

The Applicant Tracking System at UKG is outstanding. It is also the leading option for workflows and approvals. UKG encompasses all the necessary features of an HRIS system, and its partnerships with other suppliers enable seamless automation of many HR and benefits related tasks.

Cons

When first starting with UKG, the system can feel overwhelming. UKG Support has an excellent ticket system, but in certain situations, you may have to wait for some time before a support specialist responds.

“UKG as an Enterprise Solution

Pros

We have successfully implemented numerous modules, and Employee Voice is one of the more enjoyable ones. It offers excellent reporting capabilities for gathering feedback from employees.

Cons

UKG has faced challenges over the years in finding the right customer service solution. Although there have been significant improvements, they still encounter some issues and obstacles that require escalation to achieve resolution.

“Customer for 23 years

Pros

I appreciate the adaptable nature of the software's setup. As a longstanding customer who has gone through two acquisitions, I have been able to easily adjust the reporting requirements to meet the needs of new management teams.

Cons

The period following the Kronos acquisition didn't meet the standard of response for cases that we were accustomed to historically.

“14 Years and Still Improving

Pros

The level of service we receive from UKG is the most satisfying aspect of our relationship with them. UKG Pro met our needs 14 years ago, and even through three acquisitions, it continues to do so. The software has seen significant enhancements over time.

Cons

Even after all this time, I continue to work on utilizing Business Intelligence (Cognos) and its extensive capabilities. It's an excellent tool and I've only scratched the surface of its potential.

“An Overview of Ultipro

Pros

I like that UltiPro provides a wide range of features and is user friendly for employees. However, there are many areas that are often overlooked when implementing new features. Please see the details below.

Cons

I'm not a fan of the limited module for time management and the misalignment between Core and having to use a bridge file to import time. This has been overwhelming for our agency as we need cost centers in salary employee timesheets to accurately reflect where the person worked, instead of relying solely on the allocated earnings in Core. Additionally, I dislike the fact that pending pay doesn't allow entering the employee's name once and adding all the deductions or earnings. I have to repeat the same process multiple times, which is time consuming and outdated. I wish there were more features to prevent PTO from exceeding 40 hours.

“Awesome Product

Pros

The product is easy to use and functions flawlessly.

Cons

In the payroll gateway page, I would prefer if the finishing button (the final process to transmit payroll) were placed on a separate page.

“Functionality and Ease of Use

Pros

Payroll processing is the best I've encountered. It is very easy to correct any errors in the process.

Cons

At times, the system can be slower. Correcting data entry errors can be challenging and may require assistance from UKG.

“Best Payroll and HRIS I have used

Pros

I love how user friendly it is in all aspects. The modules seamlessly integrate with each other, and the payroll processing is simple guiding you step by step. We also have smooth file feeds to our vendors.

Cons

Personally, I haven't encountered many difficulties, but I've heard that the benefits module can be a bit cumbersome, especially during open enrollment.

“I love UKG

Pros

While the customer service has declined slightly, I am still very satisfied. The only area where I feel customer service is lacking is in the benefits department. I'm having difficulties with benefit related assistance, but in all other aspects, I am very content.

Cons

I'm not a fan of some aspects of Time Management and how PTO is tracked. However, I'm hopeful with the changes being made to Dimensions.

“Simple to use once you get used to it

Pros

It is easy to find answers, and the constant availability of options is helpful.

Cons

It would be great to have a resume section or a way to link employees with an external recruiting feature.

“Good system easy to use

Pros

Business Intelligence and the ability to create custom reports are crucial for our company's leadership.

Cons

The different timekeeping systems don't always integrate smoothly with Pro.

“UKG Review

Pros

Having everything in one place is convenient. As a healthcare organization, we deal with a lot of time sensitive paperwork, and the reporting capabilities are excellent.

Cons

The only downside is that occasionally it's hard to get a quick response to critical issues, especially regarding tax and payroll matters. However, the staff is incredibly helpful and friendly.

“UKG Pro

Pros

When it comes to payroll processing and reporting, UKG Pro is undoubtedly the best software I've used in my over 40 years of experience in payroll.

Cons

Payment Services is an area where UKG Pro can improve, particularly in terms of the timeliness of tax code setup, agency notice research and resolution, and amendment processing.

“UKG Pro is pretty great

Pros

I appreciate that clocking in or out is easy.

Cons

If you forget to clock in, it's challenging to fix. Managers have to delete punches and then add them all over again. It seems like there should be a simpler solution.

“User since a decade

Pros

We have been using the product for over 10 years, and it's safe to say that we really like it. It effortlessly handles most tasks.

Cons

I wish we had more flexibility with the PTO codes. The recent revision of the Customer Success portal feels like a step backward, but I believe they will address this soon. Sometimes, they are slow to respond to cases.

“Review

Pros

The platform is easy to navigate, intuitive and ensures that employees engage with the services effortlessly.

Cons

They struggle with any tax issue or carrier connection. It's clearly not their area of expertise, and they frequently encounter issues.

“Great and easy application to time tracking

Pros

It is a comprehensive application and becomes easy to use once you understand it.

Cons

Sometimes it runs slowly, and setting up the catalogs can be complicated at first.

“Reliable time keeping software

Pros

When the program is functioning properly, it does an excellent job. Occasionally, there are minor glitches when trying to clock in, but overall, it is a reliable program.

Cons

When it comes to resetting passwords, it can sometimes be a bit challenging.

“An all-inclusive HR package covering all processes, and is backed by excellent support.

Pros

UKG Pro excels in simplifying payroll and all HR aspects, from recruitment and timekeeping to career development and benefits. It empowers employees to effortlessly track vital information and ensures smooth payroll processing. The systems ease of use and access to necessary information on a single screen are major advantages. I highly appreciate the control and capabilities UKG Pro offers, making it easy to search and focus on achieving goals.

Cons

I appreciate how the functionality of UKG Pro becomes smoother with familiarity. However, I believe there is room for improvement in the ticketing system. Having a feature that allows us to prioritize tickets based on urgency would be beneficial, as it would enable the HR team to address urgent tickets more effectively.

“Very user friendly for staff and management

Pros

Creating learning plans based on an employee's position within the company is a valuable feature.

Cons

The mobile app often lags, and I have to log into the system multiple times.