Total 998 reviews

4.3

All reviews are from verified customers

Rating Distribution

6

Stars

0%

5

Stars

50%

4

Stars

36%

3

Stars

9%

2

Stars

3%

1

Stars

2%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

B

Brian

Financial Services, 11-50 employees

Less than a year

5.0
January 2023

UKG Pro makes it easy to manage your payroll

Pros

The best aspect of this product is that it serves as a one stop shop for all our payroll and HR needs. It's extremely user friendly, and employees love it.

Cons

I would appreciate a more sleek interface, but considering everything else it does, that's a minor request.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 1-10 employees

Less than a year

5.0
January 2023

Great tool for payroll

Pros

I appreciate UKG Pro because it's a comprehensive tool that enhances productivity and delivers better results. Its highly useful in facilitating company payment management.

Cons

The platform is generally understandable in terms of usability. If there's room for improvement, it would be in making the access process easier.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

A

Anonymous

Not Specified, 1-10 employees

More than a year

5.0
January 2023

Great tool for payroll

Pros

UKG Pro is a complete tool that enhances productivity and delivers better results. It greatly facilitates company payment management.

Cons

The platforms usability is understandable but improving accessibility would be beneficial.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

A

Anonymous

Not Specified, 101-500 employees

Less than a year

5.0
December 2022

UltiPro

Pros

You can easily view your W-2 paystubs and more.

Cons

Theres really nothing I didnt like about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 101-500 employees

Less than 6 Months

4.0
December 2022

Great for self management

Pros

I found the desktop version preferable to the mobile app.

Cons

It may take some time to get accustomed to it.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

M

Michael

Computer Software, 101-500 employees

Less than a year

5.0
December 2022

UKG Pro Employee Portal

Pros

UKG Pro serves as an excellent employee portal for accessing paychecks deposits and other relevant information.

Cons

Compared to ADP and Paylocity I cant think of any drawbacks to using UKG, its far superior.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

T

Taja

Apparel & Fashion, 500+ employees

More than a year

5.0
December 2022

Ultipro

Pros

Its quite straightforward and navigation is smooth.

Cons

There are occasional crashes and system issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

C

Cynthia

Veterinary, 101-500 employees

More than a year

3.0
December 2022

I'm Sad to Say....

Pros

The reporting capabilities in the core system are outstanding. With Cognos creating custom reports is a breeze and the ability to schedule and share reports is incredibly useful.

Cons

Im frustrated by the time it takes to complete simple tasks and the lack of test environments is concerning. The product and support have declined significantly making basic tasks cumbersome and support scarce.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

2

Functionality

8

C

Crishna

Medical Practice, 101-500 employees

Less than 6 Months

1.0
December 2022

Save yourself and DO NOT use this app!

Pros

I have nothing positive to say about this app its the worst.

Cons

Its overly complex even for someone like me whos tech-savvy. Having to download two separate apps instead of using one integrated platform like many other software options is incredibly inconvenient!

Rating Distribution

Ease of use

2

Value for money

3

Customer Support

4

Functionality

2

A

Anonymous

Not Specified, 500+ employees

More than a year

5.0
December 2022

Workforce Management on the whole

Pros

This software excels in every aspect from time and resource management to payroll and scheduling. The interface is excellent and seamlessly integrated.

Cons

Its not the softwares fault were just fine-tuning some scheduling aspects. Otherwise its been amazing.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Mid-Market, 101-500 employees

3.0
December 2022

All in one solution with too many clicks

Pros

I appreciate having a single platform that handles the various functions we rely on and it's so convenient to have everything centralized in one place.

Cons

Handling vacation approvals takes far too many clicks before I reach the right screen which is frustrating because it's the feature I use the most. I'd find it a lot more efficient if the notification emails included direct links that dropped me straight into the approval page.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

6

Functionality

6

C

Curtis

Non-Profit Organization Management, 500+ employees

More than a year

5.0
December 2022

One-stop Shop

Pros

UKG consolidates everything from timesheet management to PTO and work history into one convenient location.

Cons

There are times when I wish it were a bit easier to navigate certain areas but overall its manageable.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

J

JadeLeigh

Hospital & Health Care, 500+ employees

Less than a year

5.0
December 2022

Great System but needs work

Pros

I appreciate the centralized nature of benefits taxes and payroll within the system.

Cons

I feel the reporting side could be more intuitive.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

N

Nesi

Photography, 500+ employees

Less than 6 Months

2.0
December 2022

UKG has much to be desired

Pros

The concept of UKG being an all-in-one program is appealing although some adjustments are needed for smoother functionality.

Cons

Its not reliable and doesnt foster team cohesion. In my experience its not very intuitive.

Rating Distribution

Ease of use

4

Value for money

2

Customer Support

4

Functionality

3

S

Shravya

Information Technology and Services, 11-50 employees

5.0
December 2022

Reviews on UKG Pro

Pros

Our company relies on UKG Pro for payroll processing and tracking employee leave. Its accessibility across web and mobile platforms is highly convenient.

Cons

Sometimes getting customer support can be challenging and frustrating.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

5

Functionality

10

AH

Ahmet Hamza

Non-Profit Organization Management, 51-100 employees

Less than a year

5.0
November 2022

Workforce management made in right way

Pros

UKG Dimensions significantly enhances workforce efficiency even on complex projects.

Cons

Our experience with UKG Dimensions support hasnt been the best so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Caitlin

Hospital & Health Care, 500+ employees

Less than a year

5.0
November 2022

Great program!

Pros

I genuinely enjoy using this program its intuitive and user-friendly with all necessary information readily available.

Cons

I couldnt find anything to dislike about this software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

J

Jo

Financial Services, 500+ employees

More than a year

4.0
November 2022

Ultipro

Pros

It serves as a central hub for payroll and time-off data easily accessible.

Cons

Page loading issues are frequent.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

A

Amy

Health, Wellness and Fitness, 51-100 employees

5.0
November 2022

ukg works

Pros

All areas are interconnected and navigable providing a seamless experience.

Cons

Sometimes its cumbersome to navigate and find what I need in the program.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

L

Lauren

Health, Wellness and Fitness, 500+ employees

More than a year

2.0
November 2022

Needs improvements

Pros

Features unrelated to time management work well and are user-friendly.

Cons

The time management features are problematic. I encounter issues daily such as loading failures or missed time punches.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

3

Functionality

4