Total 998 reviews
4.3
All reviews are from verified customers
Rating Distribution
6
Stars0%
5
Stars50%
4
Stars36%
3
Stars9%
2
Stars3%
1
Stars2%
Satisfaction score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Brian
Financial Services, 11-50 employees
Less than a year
“UKG Pro makes it easy to manage your payroll
Pros
The best aspect of this product is that it serves as a one stop shop for all our payroll and HR needs. It's extremely user friendly, and employees love it.
Cons
I would appreciate a more sleek interface, but considering everything else it does, that's a minor request.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 1-10 employees
Less than a year
“Great tool for payroll
Pros
I appreciate UKG Pro because it's a comprehensive tool that enhances productivity and delivers better results. Its highly useful in facilitating company payment management.
Cons
The platform is generally understandable in terms of usability. If there's room for improvement, it would be in making the access process easier.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Anonymous
Not Specified, 1-10 employees
More than a year
“Great tool for payroll
Pros
UKG Pro is a complete tool that enhances productivity and delivers better results. It greatly facilitates company payment management.
Cons
The platforms usability is understandable but improving accessibility would be beneficial.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Anonymous
Not Specified, 101-500 employees
Less than a year
“UltiPro
Pros
You can easily view your W-2 paystubs and more.
Cons
Theres really nothing I didnt like about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 101-500 employees
Less than 6 Months
“Great for self management
Pros
I found the desktop version preferable to the mobile app.
Cons
It may take some time to get accustomed to it.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Michael
Computer Software, 101-500 employees
Less than a year
“UKG Pro Employee Portal
Pros
UKG Pro serves as an excellent employee portal for accessing paychecks deposits and other relevant information.
Cons
Compared to ADP and Paylocity I cant think of any drawbacks to using UKG, its far superior.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Taja
Apparel & Fashion, 500+ employees
More than a year
“Ultipro
Pros
Its quite straightforward and navigation is smooth.
Cons
There are occasional crashes and system issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Cynthia
Veterinary, 101-500 employees
More than a year
“I'm Sad to Say....
Pros
The reporting capabilities in the core system are outstanding. With Cognos creating custom reports is a breeze and the ability to schedule and share reports is incredibly useful.
Cons
Im frustrated by the time it takes to complete simple tasks and the lack of test environments is concerning. The product and support have declined significantly making basic tasks cumbersome and support scarce.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
2
Functionality
8
Crishna
Medical Practice, 101-500 employees
Less than 6 Months
“Save yourself and DO NOT use this app!
Pros
I have nothing positive to say about this app its the worst.
Cons
Its overly complex even for someone like me whos tech-savvy. Having to download two separate apps instead of using one integrated platform like many other software options is incredibly inconvenient!
Rating Distribution
Ease of use
2
Value for money
3
Customer Support
4
Functionality
2
Anonymous
Not Specified, 500+ employees
More than a year
“Workforce Management on the whole
Pros
This software excels in every aspect from time and resource management to payroll and scheduling. The interface is excellent and seamlessly integrated.
Cons
Its not the softwares fault were just fine-tuning some scheduling aspects. Otherwise its been amazing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Mid-Market, 101-500 employees
“All in one solution with too many clicks
Pros
I appreciate having a single platform that handles the various functions we rely on and it's so convenient to have everything centralized in one place.
Cons
Handling vacation approvals takes far too many clicks before I reach the right screen which is frustrating because it's the feature I use the most. I'd find it a lot more efficient if the notification emails included direct links that dropped me straight into the approval page.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
6
Functionality
6
Curtis
Non-Profit Organization Management, 500+ employees
More than a year
“One-stop Shop
Pros
UKG consolidates everything from timesheet management to PTO and work history into one convenient location.
Cons
There are times when I wish it were a bit easier to navigate certain areas but overall its manageable.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
JadeLeigh
Hospital & Health Care, 500+ employees
Less than a year
“Great System but needs work
Pros
I appreciate the centralized nature of benefits taxes and payroll within the system.
Cons
I feel the reporting side could be more intuitive.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nesi
Photography, 500+ employees
Less than 6 Months
“UKG has much to be desired
Pros
The concept of UKG being an all-in-one program is appealing although some adjustments are needed for smoother functionality.
Cons
Its not reliable and doesnt foster team cohesion. In my experience its not very intuitive.
Rating Distribution
Ease of use
4
Value for money
2
Customer Support
4
Functionality
3
Shravya
Information Technology and Services, 11-50 employees
“Reviews on UKG Pro
Pros
Our company relies on UKG Pro for payroll processing and tracking employee leave. Its accessibility across web and mobile platforms is highly convenient.
Cons
Sometimes getting customer support can be challenging and frustrating.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
5
Functionality
10
Ahmet Hamza
Non-Profit Organization Management, 51-100 employees
Less than a year
“Workforce management made in right way
Pros
UKG Dimensions significantly enhances workforce efficiency even on complex projects.
Cons
Our experience with UKG Dimensions support hasnt been the best so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Caitlin
Hospital & Health Care, 500+ employees
Less than a year
“Great program!
Pros
I genuinely enjoy using this program its intuitive and user-friendly with all necessary information readily available.
Cons
I couldnt find anything to dislike about this software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Jo
Financial Services, 500+ employees
More than a year
“Ultipro
Pros
It serves as a central hub for payroll and time-off data easily accessible.
Cons
Page loading issues are frequent.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Amy
Health, Wellness and Fitness, 51-100 employees
“ukg works
Pros
All areas are interconnected and navigable providing a seamless experience.
Cons
Sometimes its cumbersome to navigate and find what I need in the program.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Lauren
Health, Wellness and Fitness, 500+ employees
More than a year
“Needs improvements
Pros
Features unrelated to time management work well and are user-friendly.
Cons
The time management features are problematic. I encounter issues daily such as loading failures or missed time punches.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
3
Functionality
4