UltiPro Reviews

“Good, but reporting and support are bad

Pros

The interface comes across as very interactive, I can move around it easily and tweak our business rules without fighting the system. One thing I genuinely value is being able to implement advanced options myself instead of having to open a support ticket every single time we want changes. Having been with the vendor for nine months now, I find that the platform meets our business needs pretty well. Previous rollouts were handled cleanly too, particularly when we implemented the compensation and benefits modules which went off without major issues.

Cons

The reporting and BI tools are a real struggle for me, they feel dated and appear designed more for technical analysts than for everyday HR users. You end up having to memorize a lot of backend details like query structures and exact field names, which isn't friendly for people who don't live in the data layer. Our timekeeping rollout turned into a nightmare largely because of weak support: the go-live was delayed twice and we're still uneasy about the third scheduled attempt. Our main contact missed meetings, failed to keep us updated, and at times seemed out of their depth. After we pushed back they did assign a new resource but that change only came after far too long and a lot of frustration on our side. If your company operates internationally, I'd recommend digging deeper before committing, I've faced hiccups with global support and it may not be as smooth for multi-country setups.

“Reliable long term partnership solution

Pros

Over the last five years the platform has played a key role in growing our company, and it's also made day-to-day work smoother and more enjoyable for the team. I've found them to be a fantastic partner and we continuously dedicate more time to their tools. What stands out most to me is how easily we can tailor the system to meet our organization's exact requirements.

Cons

Lately it's been increasingly difficult to secure resources for billable work. Right now we're dealing with roughly a two-month wait before a project can even begin which is really aggravating. To move things forward we frequently have to rely on external partners who are familiar with this toolto actually deliver the work.

“Flexible for Any Business Size

Pros

I really value how adaptable It is, it's easy for me to tailor it so it fits companies of any size or handles whatever level of complexity we need.

Cons

In my experience, support does a good job when they solve your issue right away but I've faced problems when cases are handed off between teams because the person taking over often isn't up to speed on what has already been tried or discussed.

“Good but confusing

Pros

I am glad I can manage HR data, recruiting, onboarding, payroll, timekeeping, benefits, performance management and tax filing all through one provider, even if it's split across many modules. The breadth of configuration choices is fantastic, though it does mean there's a substantial amount for system administrators to study, choose between and set up.

Cons

After the merger I found things became really confusing because there are multiple versions of what seem like the same tools, for example, several timekeeping products with almost identical names. When I reach out to support I frequently have to repeat which exact version I'm using and I get bounced between people before anyone can actually resolve my issue. On top of that, the heavy customization means it's hard for me to locate other users who have similar configurations to compare notes or share practical tips.

“awsome but hard to learn

Pros

I've seen digital transformation totally simplify how we run workflows and processes. Sending requests and getting approvals is super simple. Over time I've come to rely on this tool. it's been very dependable for our needs.

Cons

Being on the IT team, I'm really looking for stronger documentation and concrete examples for working with the API endpoints. I do understand the platform supports posting and fetching data so we can integrate with our broader organizational workflows, yet getting up and running proved fairly difficult without more detailed, practical references to follow.

“Mixed Experience with this tool

Pros

What really grabs me is the user experience. I use this every day and it's simple and overall remarkably easy to get around.

Cons

As an admin, I've found their customer support really disappointing, their response times on cases and service requests are overall just too slow and rarely helpful.

“simple payroll processing experience

Pros

Even as someone new to payroll, I find processing is simple when handling payroll tasks. The included standard reports and people analytics genuinely help me align our reconciliation process.

Cons

I personally find using the WFM areas quite difficult and confusing to work through.

“Works great & costs a lot

Pros

the interface is really easy to get around, whether I'm logging in as a standard user or doing administrator duties. Setting it up isn't a headache and I've been happily using it since 2006.

Cons

the price quickly becomes steep if I want to enable every module and feature the platform offers.

“aligned our workflow processes effectively

Pros

We can manage multiple areas and platforms mostly from a single centralized location.

Cons

I find that some modules still don't communicate properly with one another.

“ukg pro is a go

Pros

Its quick and easy to use for daily time punches and PTO requests.

Cons

Initially navigation may be different but it becomes easy to use quickly.

“I am very satisfied

Pros

Its an excellent application that simplifies my work on the HR side.

Cons

So far I have not encountered anything negative. Its been great for me.

“Simple and integrative

Pros

Connecting this software to other platforms for reporting purposes has been beneficial for our company.

Cons

Time entry isnt very straightforward. Saving each line after entry is helpful but there are still menu functionality issues.

“My hub for work info

Pros

I've been largely satisfied with It because it serves as my single place for everything work-related. Having all the details I need consolidated in one spot is really handy and I like not having to remember or manage a bunch of separate login credentials.

Cons

One frustrating part of using it is the time-off entry which records everything in hours and can be pretty confusing. I have to be careful with what I enter, for example, a half-day off isn't selectable as "half day" so I must manually put 3.75 hours rather than a simple label, whereas a full day is 7.5 hours. Those calculations are easy to get wrong if I'm not paying attention.

“Poor support for a powerful tool

Pros

I have found it to be very dependable, offering variety of solutions that cover virtually every HR challenge I face. There truly seems to be almost nothing I can't accomplish using this tool.

Cons

There's no denying the platform is loaded with features and modules which I appreciate but the onboarding is painfully slow and it takes ages to get fully up and running. Whenever I hit a snag or need clarification, support is frustratingly sluggish, I've waited multiple days just to have simple issues resolved.

“Cloud based saves the day for HR

Pros

Ultipro offers a vast array of features including integrated payroll HR solutions and an easy-to-use mobile application.

Cons

Certain networks block it due to its cloud-based infrastructure. Additionally some features like HR training dont integrate well with UKG Pro.

“Very flexible

Pros

I love that the customization possibilities feel almost limitless, so I can fine-tune every aspect and make the setup match exactly what I need.

Cons

Although the configuration settings are very thorough, I find moving through them fairly frustrating and they don't feel as interactive to me as other systems I've tried.

“New user

Pros

Signing in and accessing information is always straightforward.

Cons

As a new user I cant request time off without manager assistance.

“Efficient & User-Friendly Experience

Pros

Our system behaves precisely the way we configured it which has been a huge help. Because we invested time in building and keeping everything in order, our workflows run reliably every single time.

Cons

I had to pick up several workaround techniques and learn the correct sequence of steps for making changes and that learning curve can be very finicky to use at the beginning.

“Excellent HRIS with Strong Support

Pros

The team we worked with during selection really stood out to me, they knew their stuff, were transparent about every detail and it felt like they genuinely wanted to find the best match for our needs. What I appreciated most was how fast they responded and the sense that they were aiming for a long-term relationship rather than just closing a single sale.

Cons

Deployment ended up being quite difficult, though to be fair I think that's true for almost any system we evaluate. We brought in an outside vendor to handle the configuration and that partnership proved to be more complicated than I expected. I can't fault this toolthemselves, however, they've been supportive and responsive throughout the whole journey which made a real difference.

“Smooth talent management

Pros

We've found managing our talent far easier thanks to It. Whether we're mapping out goals or running our annual reviews, it covers all the functionality we rely on.

Cons

I haven't found anything about it that annoys or frustrates me so far.