UltiPro Reviews

“helpful but inconsistent

Pros

I like how well-organized everything is. Finding employee details is not difficult. There's an impressive variety of tools available and they keep rolling out new features regularly which keeps things fresh.

Cons

Making changes to sensitive employee data like pay rates and location details can be tricky. We've run into some glitches that required us to develop workarounds. There are also days when the system's performance drags noticeably.

“smooth user experience

Pros

It has really helped us handle HR data much more efficiently than before. What I appreciate most is how the user experience feels so much smoother compared to our old system. Having real-time reports and dashboards that actually sync well with our other tools makes a huge difference in day-to-day operations. Employees can easily navigate through and update their own information without constantly needing help. The Core HR features are easy enough that our team adapted quickly and actually enjoys using them now.

Cons

We have separate entities that run independently and the system struggles to handle all our requirements. The company seems focused on new RandD projects but isn't paying enough attention to their existing products. The Talent and Compensation module has quite a few limitations that forced us to rely heavily on customizations.

“solid tool but a few limitations

Pros

The product portfolio is impressive. There's basically a solution for everything I need to get done. Since I work in HRIs, I spend most of my time in the People Analytics tool and it's been great. The learning center has been helpful too, I've picked up skills to build some really solid reports and dashboards that our leadership actually uses to make important business decisions.

Cons

There are some annoying limitations that get in the way of what I'm trying to accomplish. With the ECM feature, I can't create workflows where I search and pick approvers using a people selection tool. I also can't map responses from multi-level datasets to PDF fields, which is really frustrating. These are just a couple examples of where the system needs to catch up so these roadblocks don't exist anymore. The data feed from Pro to other platforms also has restrictions that are limiting. I'd love to have custom configured fields automatically flow over to employee records in other systems like recruiting platforms but it just doesn't work that way right now.

“Excited about upcoming features

Pros

Finding my way around is not hard and the core data structures make sense without much explanation. Configuration options work well for our needs. I appreciate how it handles user-defined formulas for 401k and other deductions/earnings. The web payroll steps give you a clear view of where things stand in the process. Setting up integrations hasn't been too complicated. Platform config comes in handy when dealing with those unique company situations that pop up. Getting started was straightforward and didn't require much hand-holding. I'm excited about the upcoming recruiting and onboarding features that should boost interaction with applicants. It's clear they're evolving beyond just payroll by adding HRM functionality that helps companies stay current with how employees expect to be managed and heard.

Cons

The benefits section for open enrollment isn't very user-friendly and doesn't cover everything we need. The validation process during enrollment is pretty weak unless you upgrade to the prime version. Their talent management features feel outdated right now, though it sounds like the 2022 updates should address most of these issues.

“Employees can access their information

Pros

I appreciate how team members can access and update their own information directly. With our old system, admin staff had to handle all of this manually. This platform makes everything simple, keeps track of changes and offers flexible access levels for different users.

Cons

There are parts of the system that you can't edit yourself and it's not always clear which changes need support tickets. This can really slow down my workflow when I have to wait for someone else to make updates that seem like they should be straightforward.

“Outstanding customer service

Pros

Customer service here is absolutely outstanding for HR systems. This platform really streamlines our automation processes and makes everything smoother for employees.

Cons

The need to use multiple services together can be frustrating. I wish it could work more independently. That said, when all the services are running together, the experience is pretty amazing.

“does what its supposed to do

Pros

Vendor partnerships really sold me on this choice. Having everything from benefits and payroll to background screening all connected through their partner network made setup so much smoother for our organization. Plus, getting optimization and support through these same partnerships created a flawless experience that just made sense for us.

Cons

I think more features can be added to it.

“Easy to find contacts

Pros

I really appreciate the people search feature, it makes finding contacts so much easier. The UTM interface is user-friendly. Being able to submit cases directly through the system streamlines our workflow considerably. The payroll gateway integration works seamlessly and saves us time on administrative tasks.

Cons

The BI functionality can be pretty frustrating to work with. I really wish it was integrated into the core system instead of being a separate interface, it would make more sense if it was just part of the standard reports section. Also, we really need the ability to impersonate employee views, which is currently missing.

“Helpful hands-on sessions

Pros

The hands-on sessions are really valuable though I wish they were a bit longer with even more interactive practice time.

Cons

The energy felt pretty flat and there wasn't much networking happening.

“Always up to date with latest regulations

Pros

Love how this system stays current with all the latest laws and regulations, that's something I can always rely on. Everything works together so smoothly since it's all integrated and having multiple products that connect makes my job much easier.

Cons

After being with this system for over 20 years, I sometimes struggle to keep pace with all the new features and updates. The learning curve can be steep for me, though I'll admit there are free training courses available that I should probably make better use of.

“Impressive analytics capabilities

Pros

I'm really impressed with the new analytics capabilities that let me spot potential problems without generating separate reports. It highlights when terminated employees are still getting paid or when active staff aren't receiving their paychecks. This has definitely cut down on my workload and made everything more efficient.

Cons

The main issues I've encountered are not being able to discuss tax matters with the payment services team and how long it takes to resolve cases. If they could fix these areas, the overall customer experience would be much better.

“Not enough guidance

Pros

The system's flexibility really makes it stand out as a reliable solution.

Cons

Learning the best practices feels like you're left to figure things out yourself and there isn't much guidance to help you along the way.

“We went paperless thanks to UltiPro

Pros

All-in-one system has been great for our HR needs. My favorite part is definitely the onboarding module as it's cut down our paperwork time significantly and we've gone completely paperless. The survey feature is really useful too and I'm amazed that payroll now only takes us 4 hours to complete for the entire company.

Cons

The recruiting feature doesn't bring in as many job applicants compared to what we used before. I wish it could post openings across more job search platforms automatically. While the time tracking works better than our old setup, we've run into some problems with the year-end rollover process that's been frustrating to deal with.

“Offers wide range of modules

Pros

I appreciate how many different modules this software offers. Being able to access multiple modules in my current position has really organized my workflow and made things much more manageable.

Cons

Getting resource assignments for new integrations takes way too long, especially during year-end when everything's urgent. I submitted service requests back in september for new benefits programs and I'm still doing manual files because nothing's been set up yet. It's frustrating that I can't just add integrations myself when we're constantly bringing on new hotels, having to wait for someone else to do it really slows things down.

“Constantly updated

Pros

The recruiting and onboarding features work really well for us and I appreciate how often they roll out updates and improvements. Performance review tools do exactly what we need them to do for our company.

Cons

The compensation module could really use some improvements and additional features. While the core system works well, I'd love to see some basic enhancements like being able to inactivate job codes so we dont have to scroll through such a long list every time. The benefits section is also missing some fundamental functionality that would make things much easier.

“Perfect for mid-sized companies

Pros

Managing this system feels straightforward and approachable. It works perfectly for mid-sized companies especially those with under 1000 staff members.

Cons

The system can be a bit sluggish when it comes to rolling out the latest automated features and trending tech. Other platforms seem to get there faster.

“Lets us choose different security levels

Pros

I find the system pretty easy to use and I really appreciate how it lets us set different security levels for our various business needs. The integration with other UKG platforms we're already using is perfect and makes everything work together nicely.

Cons

The quality of support really depends on who gets assigned to your case. While UKG has some excellent people, others clearly need more training. We get much better results when the experienced team members handle our issues, especially since we have technically skilled staff who know what they're talking about.

“All in one solution

Pros

Everything I need in one place including benefits, payroll, compensation tracking, performance reviews, onboarding new hires, recruiting and learning management all rolled into one comprehensive solution.

Cons

support is way too slow when I need answers.

“Never had downtime

Pros

The reliability has been outstanding, we've never experienced any downtime issues.

Cons

The merger between Ultimate and Kronos is showing and it feels like we're caught in the middle of their growing pains.

“Valuable integration with Greenhouse

Pros

I really like having all my employee HR profiles, PTO tracking and payroll in one place. The integration with Greenhouse for recruitment makes onboarding smooth and the Okta sync streamlines our offboarding process nicely.

Cons

Complicated at the beginning and we're basically on our own to figure everything out. As a small company, it's tough because I'd need to bring on more people just to stay on top of all the features and functionality.