UltiPro Reviews

“Feedback is listened and taken into account

Pros

The team actually pays attention to user feedback and implements changes based on what we suggest.

Cons

I'm not convinced the dedicated service rep brings much to the table.

“Keeps improving!

Pros

Ongoing updates and features keep getting better, which I really appreciate about this platform.

Cons

The system definitely has its share of problems that come up regularly but I can't complain about the support team as they're really responsive and helpful when things go wrong.

“At par with industry standards :)

Pros

Core HR system has a really clean, simple interface that's super user-friendly. From an employee perspective, it's intuitive to navigate. The business processes and functionality align perfectly with industry standards.

Cons

Might not work well for bigger companies that need really complex or customized business processes. Plus, it doesn't support having two separate jobs running independently.

“Timely assistance

Pros

Getting assistance when I need it is really quick and efficient.

Cons

The customer service portal isn't very useful to me. I always go with the rapid response option since talking to an actual person gets me faster results.

“Offboarding module is needed

Pros

Makes bringing new team members on board really smooth and I love having all our documents stored digitally in one place.

Cons

Lack of an offboarding or cross-boarding module is really frustrating and setting up alerts feels way more complicated than it should be. I wish there was something similar to the onboarding process but for when people leave, like automated notifications that would tell the right people an employee is departing and needs to go through the offboarding steps.

“Love working with our rep

Pros

I really appreciate working with our rep, Jess Kimmel. She's been absolutely outstanding to work with.

Cons

The payroll features leave a lot to be desired. Coming from Paychex PEO, I can see how much more functionality is possible. This system feels limited and isn't as friendly as I'd hoped.

“Deep insights courtesy BI feature

Pros

I'm impressed by how much this platform offers compared to basic HRIS systems. Everything's bundled together on one site. The BI reporting features are really excellent and give great insights.

Cons

The time solutions were pretty tough to customize at first. During the sales process and onboarding, they didn't always explain the different modules and options clearly. Getting everything set up required way more input from us than other systems I've worked with.

“ATS integration saves me so much time

Pros

The ATS integration has been a huge time-saver for onboarding and getting new employees set up.

Cons

Setting up profiles is not as simple. If there's an issue at the end, you can't just jump to that section and have to keep clicking back through everything.

“Disappointing reporting and timekeeping features

Pros

I'm not happy with how this new system is working out for us.

Cons

Standard reports have been giving us major headaches and the timekeeping features just aren't living up to what we were promised during the sales process. Now we're dealing with issues around the Employee Retention Credit feature too.

“excellent for data visibility

Pros

I can quickly see all the employee info I need at a glance

Cons

The modular setup means you end up paying extra for features that really should be included from the start.

“Revolutionized our daily operations!

Pros

Integration between different platforms is great. From an HR perspective, it makes learning, performance assessments, payroll, and employee administration flow seamlessly

Cons

Nothing comes to mind. This has truly transformed how we operate.

“Stable software

Pros

Really user-friendly and runs smoothly without crashes. I appreciate how they keep rolling out regular updates that actually improve things.

Cons

Sometimes I find myself needing to tweak things to fit our specific workflow.

“Simple to get the hang of

Pros

Found it simple to understand and everyone I've dealt with has been helpful and quick to respond. Really makes a difference when you need support.

Cons

The setup process for ECM and EFM turned out to be quite challenging. I think it would've been better if they recommended going live first before we started building everything out.

“Doesn't work well on internet explorer

Pros

Really straightforward to get around and dig into the data

Cons

Some features don't work properly when I'm using Internet Explorer.

“Recruiting features are not as developed

Pros

The core HR engine and platform configuration options are really solid and give you a lot of flexibility to customize things how you need them.

Cons

The recruiting features aren't quite where we need them to be yet

“Couldn't be easier to use

Pros

I've found this to be one of the most user-friendly systems I've worked with. Feels easier to use compared to other platforms and my team actually complains way less about using the various features available.

Cons

Only downside is that occasionally customer service response times can vary, though they're usually pretty helpful when I do reach out.

“A complete package!

Pros

I appreciate how comprehensive it is. You can pick and choose exactly which features work for your needs.

Cons

File feeds take way too long to get set up, which slows down our workflow.

“clear and customizable interface

Pros

The interface is really clear and user-friendly. I like being able to customize the benefits settings to match exactly what I need for my workflow.

Cons

The way benefit group changes affect 1095 C generation is frustrating. Setting up state taxes for new remote locations is a pain, especially when you dont want to assign an address to the location in case you hire more employees there later. There are way too many payroll tricks to remember when closing out year-end and too many steps that should be automated but aren't.

“Effective training sessions!

Pros

Training sessions have been so useful and I can't say enough good things about there customer service.

Cons

Benefits Prime has caused us some problems.

“Appreciate the changes

Pros

The updates UKG implemented have really improved things and I'm pleased with the direction they've taken.

Cons

Getting through to someone when I call rapid response can be really annoying. Sometimes I'm on hold forever or just can't reach anyone at all.