UltiPro Reviews

“All in one platform!

Pros

Having payroll, HRIS and time tracking all bundled together in one place makes everything so much smoother for our operations.

Cons

Certain products like Perception feels clunky and hard to get used to. Plus, your only option for communicating with associates is through email

“Great tutorials :)

Pros

Really user-friendly and the tutorial guides are great

Cons

Building BI reports can be tricky at times, though thats really my only complaint

“Simple admin interface

Pros

The admin interface is really simple to navigate, even when your just starting out with the software.

Cons

The reporting structure in BI could use some work when you're trying to build reports. Would be great if there was a search function to help find the data your looking for from the source while putting together reports.

“Outstanding support!!

Pros

Customer support remains outstanding and the transition to UKG hasn't changed that quality at all.

Cons

I wish there were more customization options to better fit our specific requirements.

“No drawbacks at all

Pros

Love the support team. They sort out any problems really quickly.

Cons

I can't really think of anything that bothers me about it.

“simple for tracking time off

Pros

Makes tracking vacation time, PTO and hourly employee hours really simple

Cons

The interface can be confusing when trying to figure out certain functions and the help documentation doesn't always provide clear guidance. When I need to handle tasks that don't come up often, it gets tricky because there are specific operational requirements that aren't immediately obvious.

“They've a solution for everything

Pros

The range of solutions they offer is really impressive and covers so many different needs.

Cons

I'm not happy with getting those generic "we'll get back to you" responses whenever I submit support tickets.

“Confusing and tricky navigation

Pros

I can easily keep track of everyone's paperwork and upload documents directly to their files

Cons

It is complicated and figuring out how to use it feels like a puzzle. Information gets scrambled pretty frequently, which is frustrating when you're trying to get work done.

“Excellent for payroll organization

Pros

This tool has really organized how we handle payroll at our company.

Cons

I get frustrated when I open a case and don't hear back for way too long. Sometimes 10 days or more. This happens alot with tax-related issues and it's really annoying.

“Complex system with useless support tabs

Pros

Can request day offs and check pay information online now.

Cons

The interface feels messy compared to what I was used to with ADP. When I need help, the support tabs are pretty useless and don't actually solve my problems. Overall, I find the whole system very complex.

“Keeps me updated on organizational matters

Pros

I've been using this cloud-based HR software for a while now and it's really transformed how our department operates. It keeps me current on all the critical organizational matters, particularly when it comes to employee data management. The platform helps me strategically plan new hires by analyzing past circumstances and current workforce status. This makes filling vacant positions through our onboarding process much smoother. One feature that stands out is the payroll management system, which lets me accurately calculate and process payments through a completely transparent workflow.

Cons

Compliance implementation isn't very effective and when I reached out to customer support for help, they were extremely slow to respond. Also think they need to put more attention into their premium plan offerings.

“streamlined payroll management for us

Pros

I really appreciate how this platform organises payroll management alongside comprehensive HR functions and strategic planning. It is easy to use and the tools genuinely solve staffing challenges that used to be a headache. Within weeks, I noticed our team became more accountable and productive. The time tracking features really make a difference. Everything flows smoothly, from navigation to actual workflow improvements, which translates into real time savings and better profits.

Cons

The customer service definitely needs work. They don't really pay attention when dealing with customers and their response quality could be much better. Haven't had any major issues with the platform itself but there's clearly room for improvement overall.

“Secure HRMS

Pros

I find this HRMS really secure and appreciate how it handles multiple functions well. It is simple to handle from an end user perspective.

Cons

Getting images to fit the right dimensions on the backend is a real headache. You need serious training or lots of hands-on experience to handle the admin side effectively.

“Not the most user-friendly

Pros

I feel like the time management and goal-tracking features have been game-changers for me. Payroll processing happens lightning fast, which has really transformed our business practices. Training new admins is convenient and I like the clean interface design. What impresses me most is how it brings together multiple business aspects into a single dashboard. Setup was incredibly smooth and the customization options let me adjust everything to fit our specific needs perfectly.

Cons

The login process can be really frustrating. I often find myself trying multiple times before getting in successfully. The interface isn't very logical either which makes the whole experience feel clunky. It definitely takes a while to get comfortable with how everything works and I wouldn't call it particularly user-friendly overall.

“held back by rigid limits and a clunky interface

Pros

The platform brings together so many different services from various departments. It's really comprehensive and the integration capabilities are impressive.

Cons

It is a powerful system but there are quite a few things we simply can't implement, which makes getting work done more complicated than it should be. Customer support is really helpful, though they often suggest workarounds that either break other features or are so complex that we end up just dealing with the limitations. We also hear complaints from executives about the user interface being less than ideal.

“Interface needs to be upgraded

Pros

Creates a centralized hub for all our HR needs which has been convenient for managing everything in one place.

Cons

The interface could really use some work. It's not the best.

“Convenient for managing timecards and PTO requests

Pros

I really like how easy it is to manage my team's timecards and handle PTO requests that come through. Being able to add training info directly in the system is pretty convenient too.

Cons

Reporting section is not my favorite. It is quite tricky to handle.

“Covers all bases!!

Pros

Love how detailed it is. It covers everything our company needs across all modules. The paperless capabilities have been a game changer and it's made our new hire process so much smoother. Recruitment, payroll and performance management all work well together. What I love most is that they're constantly rolling out improvements and new features.

Cons

Not much to complain about right now. They're always rolling out updates and new features that make things easier for both admins and regular users. The merger between Kronos and Ulti should bring even more improvements down the road.

“No complaints

Pros

I appreciate having a dedicated area where I can upload all the important documents I need.

Cons

Nothing really comes to mind right now.

“Easy signing in on the go!

Pros

The one-touch login feature is very handy when I need to clock in while I'm out in the field.

Cons

Sometimes it freezes up on me and I have to restart the whole thing.