UltiPro Reviews

“Excellent for org charts

Pros

I really appreciate how the organizational chart lays out the entire team structure and makes it crystal clear who reports to whom.

Cons

Finding the time management tool takes some digging around, not the easiest to find.

“Amazing customer care

Pros

The standout feature that sets this apart from other HR platforms is definitely the customer service, it's exceptional!

Cons

The amount of customization needed can be overwhelming especially when you're already swamped with work and don't have time to figure out all the tweaks.

“easily implemented HCM with outstanding support

Pros

Setting up our first HCM/HRIS system was crucial for collecting and managing employee data effectively. This platform is user-friendly, which helped us achieve excellent employee adoption rates quickly. From an admin perspective, maintaining and updating the system is simple. It was clearly designed with ease of implementation and configuration in mind. The support we received from implementation through ongoing use has been outstanding.

Cons

honestly, the implementation process was pretty smooth and I can see the database support from the provider is solid. Once everything's set up, extending the resource allocation queue is simple. You just need to update the paper specifications and you're good to go.

“Reliable system with good support

Pros

I found exactly what I was looking for, a dependable system that really understands my needs. The reports and data it provides give me valuable insights about my business operations. Customer service is responsive and knowledgeable whenever I need help. What really impressed me was the extensive coverage and functionality that goes beyond what I initially expected.

Cons

There's no option to add notes when you make changes to items in the system which makes it hard for team members to understand why something was modified or updated in the first place.

“Tough to build custom reports

Pros

I find it really helpful with all the employee self-service features. Staff can update their own profiles, tax info, direct deposit details and benefit choices without needing HR assistance. The custom reporting capabilities are great for providing senior management with exactly what they need. Being web-based makes everything accessible and the integration with our ATS and other systems works great.

Cons

Building custom reports feels complicated compared to other platforms I've used. The Cognos reporting tool is tough to navigate. You can't search easily and setting up filters is more difficult than it should be. There are also some gaps in the system that prevent smooth HR integration across all functions.

“Limited reporting capability

Pros

Appreciate having everything in one place including HRIS Core, Payroll, Recruiting and Onboarding. The integration with our background check vendor was easy to set up.

Cons

The reporting features are pretty limited. I wish there were more options available for tracking and analyzing data.

“Upgrades needed in Learning portal

Pros

The homepage looks clean and you can customize it however you want. Finding things is pretty convenient with the search function. Everything feels easy to handle and their team was really experienced when it came to planning out the initial setup.

Cons

Their learning portal needs more development. Right now you can only upload stuff, not actually create content within the system. Also the training videos could definitely be better.

“Complex software

Pros

Customer service here is unmatched compared to any other HRIS system I've worked with.

Cons

I feel like the reporting feature is pretty confusing and the whole platform feels complex.

“Clean interface makes it enjoyable to browse

Pros

I appreciate how clean the layout is. Makes it fun to move around. What I love most is being able to customize the system to fit our specific business goals and objectives perfectly.

Cons

I'm struggling to come up with any real complaints right now.

“Handles all HR tasks

Pros

I can handle practically everything I need for HR tasks including tracking time, viewing employee records, checking org charts, managing benefits, accessing W2s and conducting annual reviews. What I really like is having all these functions in one centralized platform rather than in multiple systems.

Cons

Finding what you need can be tricky since there are so many features packed in. The layout feels a bit complicated at first and it definitely takes time to learn where everything is located.

“Easy to find what you need

Pros

Found it to be really userfriendly. Everything you need is organized in one spot with clear labels that actually make sense.

Cons

Having to update my password every couple months gets annoying as remembering new ones that frequently can be a real pain sometimes

“Convenient navigation

Pros

Navigation feels convenient and the interface is quite user-friendly overall.

Cons

The timesheet feature took me a while to figure out initially.

“Unable to deliver on their promises

Pros

The interface looks clean. It gives our company a polished, quality image that impresses clients.

Cons

Sales team doesn't really understand what the software can and can't do. They'll promise you the moon and tell you it handles everything. Then implementation comes along and breaks the bad news that half those features either don't exist or cost thousands extra to unlock. Don't even get me started on support. Your contact person will vanish without warning leaving you hanging for weeks. This cycle repeats at every level until you reach the "executive" team who just stop responding entirely.

“Hard to use

Pros

Works perfectly with multiple systems for automatic employee management. Saves me tons of manual work adding and removing staff members.

Cons

Isn't the easiest system to use. Could be more user-friendly.

“Decent functionality with room for improvement

Pros

It integrates smoothly with various platforms to automate employee management and I save a huge amount of manual effort when adding or removing team members.

Cons

Finding my way around feels somewhat awkward and I wish the UI were more aligned and interactive.

“all-in-one platform

Pros

I can review everything quickly in a single platform. Love how simple it is to get around and find what I need without jumping between different systems.

Cons

The timing for time off requests gets a bit weird and doesn't show up correctly until after the actual time off occurs.

“Convenient for payroll and HR

Pros

Makes handling payroll and HR tasks convenient since everything's in one place.

Cons

Sometimes I find myself wondering if there's any HR person involved in their module development. Things like approval workflows, reporting features and access to important data seem to lack that human resources perspective.

“Support team refuses to acknowledge flaws

Pros

I like how everything integrates together and the convenience of having all tools in one place. The platform performs excellently most of the time, though there are occasional hiccups. When everything runs smoothly, I'm really satisfied with it but when problems arise, they can be quite disruptive. It's fantastic when functioning properly but the occasional glitches can feel almost devastating to productivity.

Cons

Things function perfectly one day then completely break the next, especially with the time clock system. When I contact support, they act like I'm making everything up and insist their software is flawless. I've dealt with time clocks refusing to register punches, then support acting like the problem doesn't exist when I call. The system keeps forgetting approver settings even after I reassign them, GL mapping gets scrambled (currently have an open case for this) and payroll calculates holiday pay wrong. These are just a few examples of ongoing issues.

“game-changer for real-time payroll

Pros

What I love most about handling payroll here is that there's no mainframe to deal with! Everything calculates in real time and if I need to make adjustments, I can modify just one employee's data instead of scrapping the entire payroll and starting over.

Cons

The main issue I have is that benefits and deductions get lumped together in one section. When you need workflow approvals for editing or adding deductions, there's no way to distinguish between setting up something like life insurance versus a random miscellaneous deduction.

“BI feature makes my job easier

Pros

The Business Intelligence feature is definitely my favorite aspect. Being able to pull whatever data gets requested in my role is helpful and makes my job much easier.

Cons

Our business practices don't always align with how this system operates and I really wish more components were customizable. The OE/LE functionality is particularly frustrating since I can't modify it the way I need to. We're constantly running audits and implementing manual workarounds to keep track of everything.