UltiPro Reviews

“Easy to use for all

Pros

As both a user and sometimes staff, I find the interface very simple to use which really aligns our everyday work.

Cons

I sometimes get frustrated moving between screens, I wish the app linked different views more interactively, so I could switch tasks faster.

“setup is hard

Pros

Accessing and managing HR information has been really easy for me.

Cons

I find the initial setup a lil hard and the reporting tools don't provide the level of detail I would prefer.

“Helps us manage 25 locations!!

Pros

The comprehensive employee lifecycle features in one platform lets us deliver consistent products and processes to staff across our 25 US locations. Everything gets managed centrally by our HR team, which makes coordination so much smoother.

Cons

Sometimes I feel like we've hit the limits of what this can do since we went with the standard setup initially and now we're wishing we had more room to customize things to fit our growing needs.

“very supportive company!

Pros

I've been really impressed with how supportive this company is. Whenever I have questions or need help, they're understanding and go above and beyond to provide solutions. The level of effort they put into helping customers is outstanding.

Cons

I honestly can't think of anything negative to say about it.

“User-friendly for daily tasks

Pros

The interface is really user-friendly, which makes my daily tasks much smoother.

Cons

I'm not a fan of how the deduction section works. There's no quick way to see the amount or percentage at a glance. You end up having to scroll through the entire process just to check what an employee currently has set up.

“Amazing integration!

Pros

The comprehensive integration completely changed how we handle talent management and HR processes. We're utilizing nearly every module available, which has really boosted our department's visibility and influence across the company.

Cons

The benefits module feels too centered around payroll when it should really focus more on what employees actually need.

“Terrible customer service

Pros

Reporting features are incredibly efficient and I find the platform really simple to get the hang of.

Cons

Customer service is absolutely terrible. I have to submit a case for every single question or problem, which eats up so much time. When someone finally responds to my case, they usually can't help me or just pass me along to another person. The interface connections between UP and our benefit carriers are also a complete mess. They hardly function properly and our billing never matches what's in the system.

“Great insights with BI reporting

Pros

I appreciate how employees can easily access their own information and the BI reporting capabilities are really helpful for generating insights.

Cons

Configuration can be pretty challenging sometimes. The go-live team's response time wasn't great and they didn't keep us in the loop about setup timelines, which really set back our Benefits carriers and timekeeping implementation.

“such a timesaver!!

Pros

Helps me avoid potential problems while cutting down on the time I spend on tasks.

Cons

It can be pretty rigid when we need it to adapt to our specific workflows.

“Outdated backoffice interface

Pros

I like having direct SQL access to our tables, even though we pay extra for this feature. The web interface feels clean and user friendly.

Cons

The back office interface feels outdated and clunky. Honestly looks like it hasn't been updated since the 90s. Navigation is really frustrating. Everything should be web-based instead of this old system.

“Easy to set modules up

Pros

I find it really functional and picked up how to use it pretty quickly. The modules aren't hard to implement and get running.

Cons

Everything comes with additional per-person monthly charges, which really adds up.

“Complete HR system

Pros

Really appreciate having everything in one place from hiring new employees all the way through their retirement. It's convenient not having to jump between different systems for HR tasks.

Cons

The BI reporting features are powerful but honestly, if you dont have someone dedicated to working with HRIS systems regularly, you'll probably find yourself confused most of the time since it's not something you use everyday.

“clean front-end, complex back-end

Pros

The employee self-service web portal has a really clean and attractive design.

Cons

The backoffice remains the go-to method for handling most imports and configurations but I really wish they offered dedicated training to help us transition away from it step-by-step.

“Integration not upto the mark

Pros

Nice having everything consolidated into a single view

Cons

Integration isn't quite what the sales team made it out to be.

“Logical interface

Pros

Interface feels really logical and I can browse through everything without any confusion. It's easy to use and gets the job done effectively without unnecessary complexity.

Cons

The only downside is that our company doesn't use UP payroll!

“Excellent module integration and compliance

Pros

The integration between all the different modules is fantastic. Everything works well together, which really simplifies our record keeping and makes staying compliant so much easier.

Cons

Customer support can be slow to respond unless you call their rapid response line directly.

“simple to use

Pros

Found it really simple to use.

Cons

The system has some restrictions when it comes to building specific features and there's poor communication between the recruiting and onboarding modules. Also frustrating that you can't download files from the onboarding section.

“Training sessions must be longer

Pros

I can take the classes whenever it works for my schedule which is really convenient.

Cons

The training sessions could be longer, especially for newcomers who are still learning their way around the system

“Can't complain, its the best!

Pros

This has really helped us organize our workflows and make everything run more smoothly.

Cons

I haven't really found anything to complain about so far.

“user-friendly for employees & admins alike

Pros

It's great how user-friendly this is for everyone, from employees checking their details to administrators running the entire system.

Cons

Nothing really bothers me about this platform.