UltiPro Reviews

“Easily accessible pay stubs

Pros

I can easily access all my pay stubs whenever I need them.

Cons

I honestly can't think of any major downsides. Everything has worked smoothly for me so far.

“Could be more userfriendly

Pros

Having everything in one central location is a huge time-saver, no more switching between different systems and portals.

Cons

The functionality really bothers me. This could be so much more user-friendly than it currently is. Sometimes finding what I need feels like searching for a needle in a haystack and the way tabs are nested definitely needs work.

“No training needed

Pros

It is so easy to use. I picked it up without needing much training at all. Navigation feels natural and everything's labeled clearly so I never feel lost trying to find what I need.

Cons

The password requirements are pretty annoying, they're way too long and change constantly. Since I haven't tried other time tracking systems, I don't have much to compare it to but honestly I can't think of any real downsides beyond that password issue.

“Helps track overtime

Pros

The setup is really well-organized. Being able to track both regular hours and overtime in one place makes monitoring my time so much easier. Having all the payment options consolidated in a single area of the site is incredibly convenient.

Cons

I can't really think of anything negative to say about this platform. Everything just works so smoothly and makes my job much easier!

“Much-needed payroll system upgrade

Pros

What I like most is how flexible everything is, since I can tailor the setup to match how my business operates. Their documentation and training resources are excellent, and the support team is helpful whenever I need assistance. The reporting features are superb as well, with plenty of pre-built reports ready to use or ones I can tweak however I want.

Cons

Currently we don't have the two-way interface in our version, which restricts some of our workflow options.

“cooperative support staff

Pros

Webinars are so useful and the support team is cooperative. When I need help, they get back to me quickly.

Cons

The business intelligence features are pretty confusing. I'm not really sure why they had to change from the old format, it worked fine before and now its just harder to use.

“easy-to-navigate hub for key HR tasks

Pros

I appreciate how easy it is to locate what I need. Pay stubs, tax documents, time-off requests and overseeing my team members all in one place.

Cons

timekeeping feature can be tricky to navigate when it comes to pulling up employee records and displaying their hours.

“simple to tweak

Pros

Interface is very friendly and easy to get around. Support has been fantastic whenever I've reached out for assistance. What stands out most to me is how much you can customize ,we've tailored a lot of features so they align perfectly with our company's specific needs.

Cons

Frequent updates are annoying, right when I've finally learned how a feature works, they alter it again. I do value the enhancements but the nonstop tweaks mean I rarely get the chance to truly master functionality before it's updated once more.

“Great self-service options

Pros

I recently began using this platform and find the self-service options really good. Can approve time off requests, process salary adjustments and handle position changes quickly, usually takes just a few minutes.

Cons

Can be a bit challenging to navigate to the time off section when I need to approve PTO requests.

“Wide variety of tools

Pros

Appreciate how user-friendly it is. Finding what I need doesn't take forever. There's also a solid variety of employee management tools that cover most of what we need day-to-day.

Cons

The downside is that employees can't access certain features unless HR specifically enables them first. For instance, I couldn't manage my direct deposit settings until HR gave me permission to do so.

“Handles multiple functions

Pros

I can handle multiple functions and customize everything to fit my workflow perfectly

Cons

It's tough to locate certain features without guidance. We actually had to get help figuring out how to add the new learning center to our home screen but once we did that it became much easier to navigate.

“cool features

Pros

There are so many features available which is really nice. It is simple to use and loading plus printing forms couldn't be easier.

Cons

It can get pretty overwhelming when you're trying to juggle several features at once. We also run into issues with pop-up blockers fairly regularly.

“Difficult to customize reports

Pros

Quite convenient to use. Navigation feels natural and upgrades happen smoothly every time without disrupting my workflow.

Cons

Setting up custom reports can be pretty tricky.

“Manages everything for me

Pros

I appreciate having all the features bundled together from recruiting and hiring to managing time off and making timesheet adjustments. Everything flows smoothly and quickly.

Cons

The time clock feature is honestly a nightmare. Installation was way more complicated than the instructions made it seem and it's been nothing but a headache. My store's clock keeps switching time zones by itself.

“Responsive payroll support team

Pros

The payroll support team responds fast whenever I run into issues. They get things sorted out in no time.

Cons

Business intelligence team sometimes misunderstands my requests and insists reports already exist when I actually need new ones created from scratch.

“Always getting better for us

Pros

We really appreciate the flexibility in customization, being able to add fields and shape pages so they reflect how our business actually runs rather than forcing us to change our workflow is a huge plus. Cognos reporting is exceptionally powerful and provides extra data insights that help bridge any informational gaps we might have. What stands out most to me is how responsive Ultimate is to customer feedback, continually rolling out new features and fixes driven by user needs.

Cons

Sometimes I get the sense that features are launched before they're fully baked. Over the past several years there have been multiple additions where my immediate reaction was, 'this has promise, but.' The upside is the team truly pays attention to user feedback and keeps iterating, improving those features over time until they actually become practical and helpful.

“BI is great for reporting

Pros

Business intelligence features stand out with really solid reporting capabilities. Their payroll system is another standout for me. It's way more comprehensive and reliable than other solutions I've tried.

Cons

The open enrollment interface feels pretty plain and uninspiring. Our team doesn't really get enthusiastic about signing up for benefits since there's nothing engaging about the process.

“Reporting feature is my favorite

Pros

I really love the reporting features. The carrier feed integration is another standout aspect that works great for my needs.

Cons

Nothing really bothers me about this system. I'm genuinely happy with how everything works!

“Bit hard to figure stuff out

Pros

What I really appreciate is having everything about employees in one place. Whether it's checking available PTOs, submitting work-from-home requests, viewing holidays, accessing pay stubs, W2s or reviewing other benefits, it's all there and works great.

Cons

The interface could definitely use some work. I really struggled to figure out how to add leave requests when I first started using it and there's definitely room for improvement in that area.

“Mobile app is a bonus

Pros

Having the mobile app is a plus. It makes submitting PTO requests super convenient and I can easily pull up old timesheets or grab my W2 when tax season rolls around.

Cons

The reports changed after our upgrade and they're not what they used to be. Setup could have been handled better too.