UltiPro Reviews

“Great HR Solution

Pros

I find the interface very friendly, when I'm looking at an employee's profile there's a convenient sidebar called "Items I can do" that's been a lifesaver as I get used to the platform. The reporting tools for payroll and employee data are excellent, giving me exactly the details I need. What I appreciate most is how smooth the onboarding experience is for both new hires and managers. Everything can be signed electronically, updating required forms is simple and I can easily track where each new hire stands with their paperwork completion at any time.

Cons

Not getting reliable notifications when employees submit life events for approval has been really frustrating. You'd think adding a simple email alert to let administrators know there's something waiting for approval would be an easy fix, but in my experience those alerts either don't arrive consistently or fail altogether.

“Easy but messy online

Pros

I find it's easy to get around everything without any training, the layout is clear and interactive. Pulling up my timesheets, pay stubs and tax documents takes no effort at all.

Cons

I think the web version is needlessly complex and feels crowded, it's not as user-friendly as I'd like. Even though it accomplishes tasks, everything feels jammed together.

“Top choice for businesses but lil costly

Pros

I feel it truly understands what HR teams and companies of every size need, even if nothing is ever entirely perfect.

Cons

However, the pricing model doesn't motivate current customers like me to purchase additional modules. I wish there were stronger incentives to broaden our use.

“very quick customer support

Pros

I am grateful to have immediate access to a representative whenever I encounter payroll processing problems.

Cons

I wish we had a dedicated representative assigned to our account on a regular basis.

“Set up nice but confusing

Pros

My setup is super tidy and laid out so all the tools I need are immediately accessible right in front of me.

Cons

I've had to learn multiple versions depending on which company I'm working for and that gets annoying because they don't all operate the same way.

“My experience with this tool

Pros

I value being able to access almost all data in one place, instead of jumping between systems to locate information I need to manage my team and department.

Cons

I struggle to name any serious flaws because it covers all my needs and the user interface stays simple.

“Good but needs expert help

Pros

Using it is pretty simple to use most of the time and that simplicity helps me get things done. When I need help, customer service usually gets back to me fairly quickly.

Cons

I'd really like to see dedicated BI support instead of having to send BI questions through general customer service or the rapid response channels.

“All I need is here

Pros

What I appreciate most is how simple the tool is and being empowered to manage everything on my own feels great. It's easy for me to pull up recent pay stubs, monitor my clock-in and clock-out records, review vacation balances and locate other useful company resources in a single spot.

Cons

So far, I haven't faced any issues with the system. nothing really feels like a problem to me.

“My go to tool!

Pros

It is very user friendly system, you can dive in right away without any formal training. Being able to view my pay stub a day early feels really convenient. Entering vacation or sick time and tracking hours is very simple. The mobile access has been a game-changer since I don't always start my workday at the office, so being able to clock in from anywhere with internet on my phone has been very helpful.

Cons

The mobile version isn't quite as polished as the desktop experience, I definitely find it more reliable on a computer. There's this odd glitch where I can punch in via the browser but the actual app won't let me which feels a bit strange. Still, to be honest these are fairly minor annoyances and they don't really bother me all that much.

“Solid HR platform

Pros

It is very easy to monitor my team's timesheets and handle vacation requests , keeping an eye on PTO balances is also simple too.

Cons

Whenever I put in a time-off request, it instantly subtracts from my PTO balance rather than holding off until I've actually used the days.

“Quick support but shaky app

Pros

how quickly this HR manager operates, moving between sections is fluid and fast. Its daily task tracking is reliable and sending documents up is simple. The employee reports update on their own which frees up a huge amount of my time.

Cons

I like having the mobile app, but its layout and configuration feel unfinished, I'm faceing several persistent bugs that the team should prioritize fixing soon.

“Fast ai with weak templates

Pros

Honestly, the AI features in It are outstanding, they make dealing with day-to-day HR tasks noticeably quicker and much more smooth. Over time I've come to depend on it for nearly all our routine workflows because the tools are clearly aimed at simplifying those processes. It's turned into an indispensable part of keeping our operations moving smoothly and finishing tasks more efficiently.

Cons

That said, the built-in templates feel too basic considering what I'm paying for the service. With the price and reputation attached to this product, I was expecting far more refined and detailed templates across the board. The payroll templates in particular need significant improvement, they are so stripped down that I've repeatedly had to manually adjust them just to get them to work for our team. Adding more felxible features would make the cost feel much more justified.

“Consistently Poor Experience

Pros

I've been able to closely track each of my paychecks and see all the details.

Cons

We keep running into payroll problems, with recurring glitches that more often leave us shortchanged instead of accidentally overpaying anyone.

“Excellent for tracking time and payroll

Pros

I'm genuinely impressed with the payroll tools without a doubt they're the best I've used so far. Everything about this platform feels smooth and aligns perfectly with how I work, so the whole system clicks for me.

Cons

Occasionally it hiccups and the performance lags, I've noticed these glitches sometimes happen but I suppose that's fairly common with many software products.

“very poor system!

Pros

When the system actually behaves and doesn't glitch, I think it's a fairly dependable payroll solution overall.

Cons

I've used this platform for more than two years and persistent login problems have been an ongoing source of frustration for me.

“perfect tool for managing work data

Pros

I'm really glad I can reach this from anywhere, whether I'm sitting at my desk or checking things on the mobile app. The layout stays clean and efficient so using it is easy and I hardly ever face crashes, performance has been solid and consistent.

Cons

My main con is the password reset policy, it won't let me reuse any of my previous passwords which becomes frustrating when I can't remember my login details. Apart from that annoyance, I find everything else works smoothly and the app runs very efficiently in my experience.

“easy clock-in but tech fails

Pros

Being able to see exactly when my staff clock in and clock out has made scheduling far simpler than with our old system and I can quickly track arrivals and departures.

Cons

I occasionally have trouble with the password, which prevents me from clocking in on time and forces me to punch in late.

“Solid Tool with Minor Issues

Pros

Its quite easy to use even someone completely new to the platform could figure things out very quickly. The training modules walk you through each step, laying out exactly what needs to be done so there's no confusion. Getting set up was super simple and only took a few minutes to complete from start to finish. Overall, I'm genuinely impressed by how user-friendly and approachable the entire experience feels.

Cons

Every so often the links start to feel repetitive and there are multiple training or development options listed where only one actually works as expected. That setup can be confusing and forces a bit of trial and error before you land on the correct path. It's a fairly minor annoyance that doesn't bother me a great deal but it could definitely be tidied up for a smoother experience.

“Clean and simple, new to me

Pros

What I like most is the clean, no-nonsense layout and how effortless the signup process feels.

Cons

Since I'm more used to ADP, I'm noticing a definite learning curve as I familiarize myself with this system.

“Functional software with notable drawbacks

Pros

Everything feels simple to use and I learned the navigation really fast. It performs nicely for lighter workloads.

Cons

The time clock rounds everything to 15-minute intervals, so when I clock in at 4:22 it gets bumped to 4:30. Tracking my total hours is annoying and I can't view them in the mobile app.