UltiPro Reviews

“Loved using it!

Pros

The platform's user-friendly layout and customizable features allow for easy adaptation to our organization's specific requirements.

Cons

I've encountered some minor hiccups or delays during system updates.

“Perfect but pricey

Pros

the interface is very interactive, so moving around the app feels simple. I value the broad set of features that covers all the things I need. Whenever I've contacted support they've been very helpful. We also have alot of customization choices to shape the product to our particular workflows. The data integration and reporting tools operate reliably and those connection options tie in nicely with our other platforms. Being able to access it on my phone is handy when I'm not at my desk.

Cons

When I first tried to set everything up it felt quite complicated and the pricing is something I definitely take into account before committing.

“A lot to learn, worth it

Pros

I've found that handling payroll, staffing and scheduling through one centralized platform has been a huge convenience for our HR work. The tools for tracking performance let me monitor the team efficiently and the all-in-one integration stops us from having to switch between several systems.

Cons

At first the interface seemed overwhelming and my colleagues and I definitely find it hard to use.

“Not easy for novice users

Pros

the layout feels very easy and I really value how accurate every piece of information is, it all appears completely on target while I'm working.

Cons

I've found the interface isn't very approachable, particularly for people new to it who have trouble getting around and locating what they need.

“Disappointing Overall Experience

Pros

Honestly, I can't find much to appreciate about It.

Cons

In my experience, the system operates fairly slowly and the document management tools don't really align with our needs or accomplish what we were hoping they'd do.

“Makes payroll easy

Pros

This tool has completely reshaped the way my team handles timekeeping and payroll, and the difference is night and day. I don't have to spend time manually compiling reports anymore because it automatically records login and logout times and links that data to salary details. Because the integration is so smooth, I no longer lose sleep over managing attendance or untangling payroll issues. It has dramatically cut down our administrative workload and I can honestly say I'd recommend it to other managers who want a simpler, more efficient way to run operations.

Cons

I can't think of anything about it that bothers me. The customer support from this toolPro has consistently kept things running smoothly and made using the system a smooth experience.

“Game-changing but slow help

Pros

It has truly transformed how I handle HR tasks for our organization. The layout is very user-friendly and simplifies managing everything from payroll through recruiting, in a noticeable way. I'm grateful for the wide-ranging tools it offers, they meet all our requirements under a single roof. Its ability to scale is notable, expanding alongside our company simplely.

Cons

I found it takes quite a bit of time to get comfortable with all its features the first time I use it, and occasionally I face small bugs scattered throughout. When I reach out for support, responses are often slow to come back which ends up being really annoying when I need timely assistance.

“Saves time but costs money

Pros

We find the program simplifies our HR and payroll operations, freeing up a lot of time and resources. I like it automates scheduling, timekeeping, and benefits management, making everything more efficient.

Cons

the pricing is rather high especially for smaller companies. With initial setup charges plus recurring subscription fees, the total expense quickly becomes very significant.

“Everything in one cloud spot

Pros

Having every HR capability consolidated in a single system is something I truly value, payroll, talent management, onboarding, workforce planning, and analytics all work together without friction. Because it's cloud-based, I can access it from anywhere and its workforce management tools have made our workflows much more efficient. The training and learning components are also very thorough.

Cons

I haven't faced any issues or features that really bother me about the platform.

“Useful but a little messy

Pros

I can rapidly adjust uploaded data whenever it's necessary and it keeps almost all the handy tools from the previous releases.

Cons

It's annoying that I can't conceal particular fields, so the view ends up looking busy and less aligned.

“Solid platform with room for improvement

Pros

This tool community is exceptionally supportive, they've given me practical guidance and thoughtful advice that pointed me in the right direction and helped me resolve issues more effectively.

Cons

When I run into urgent problems, waiting on the rapid line has been really aggravating, I typically end up waiting two to three days just to get a callback. Even more discouraging is the pace at which paid service requests are processed, despite being a paying customer, I often see turnaround times stretch way beyond what seems reasonable. I believe those who pay for support deserve quicker responses, ideally within a week or two maximum, rather than the prolonged delays we've been experiencing.

“Excellent HCM Solution Overall

Pros

Using it, I feel the whole experience is excellent, the interface is clean and very interactive. Navigating around is easy and I was able to teach my team how to use it without any trouble.

Cons

I've run into surprise charges for various modules that really threw me off. Many of the tools that initially drew us to this service end up requiring extra paid add-ons, which gets expensive.

“Fits our business with slow support

Pros

In my company, It really molds to the way we run things. We've managed to encode our organizational structure and workflows directly into the system which lets everything operate naturally. The security controls are strong as well, I can grant different permission levels to individual users based on their specific duties. Setup took a fairly long time but at this point the software is integrated into almost all of our daily activities. Our HR team depends on it constantly throughout the day.

Cons

Getting help from support has been frustrating for me because it's difficult to reach anyone by phone, and on top of that I've run into several intermittent bugs that end up slowing down our work and require time-consuming troubleshooting.

“Poor Setup and Restricted Features

Pros

I like the BI reporting features, they work great and are very felxible, although there are a few restrictions when I try to build fully custom reports.

Cons

Honestly the implementation team felt like they were just going through the motions instead of actually delivering results. My experience involved persistent missed deadlines, our GLI was scheduled to be completed by January 1st, yet they didn't even open the file we submitted until late December and that only happened after I repeatedly asked for status updates. Now it's mid-February and we're only finally closing out the GL. It seemed like nobody took ownership or showed urgency for our project, which I found very frustrating and disappointing.

“Flexible but risky updates

Pros

I really value how much adaptability It provides when it comes to customizing its features to suit our unique business needs and workflows.

Cons

We get updates pushed out occasionally with no warning which leaves us unable to test whether they'll disrupt our existing processes, we usually only notice problems after something breaks and then rush to patch everything before it escalates.

“aligned and gets things done

Pros

I find handling our company's benefits far easier now. All the tools I rely on for time tracking and benefits are consolidated in a single location, and the entire workflow feels smooth and efficient.

Cons

It takes me a bit to locate things initially, since finding what I need can be awkward at the beginning, however, after I become familiar with where items are placed, the interface's structure begins to make sense.

“Decent software but hard to learn

Pros

Once I got a handle on where everything lives in the system, I found it fairly easy to get around and use it effectively.

Cons

I don't find the interfaceinteractive at all, compared with other tools I've used, it comes across as fairly clunky and awkward to use.

“costly over time

Pros

the automation features are complete game changer for how I manage my workflow, they align repetitive tasks and free up time for more important work.

Cons

What worries me most is the long-term expense, I feel it really adds up over time and could become prohibitively expensive if I stick with it.

“Onboarding is a game changer

Pros

One feature I really love is the onboarding workflow, it's completely transformed how quickly our remote employees get up to speed. I genuinely think the investment paid off because everything runs far more smoothly now and the payoff is obvious.

Cons

There isn't anything major that bothers me about it, overall I'm quite satisfied and feel it performs reliably for our needs.

“great solution that aligns work

Pros

What I love about It is how distinctive it feels and how thoughtfully it's built to address a wide range of needs. I am genuinely impressed by the way they tailor their services to suit each customer's individual requirements.

Cons

Honestly I can't point to any major issues, it consistently delivers dependable solutions, so there isn't much that strikes me as problematic.