Total 130 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars76%
4
Stars14%
3
Stars4%
2
Stars2%
1
Stars5%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Jacqueline
Veterinary, 1-10 employees
Less than 6 months
“Zenefits
Pros
This software truly encompasses everything you need. It allows you to access your benefits, pay stubs, tax information, and even serves as a time clock. Since transitioning from When I Work, we now utilize Zenefits for all our needs. I appreciate that it deducts lunch breaks from the total hours worked in a day, providing clarity on the hours that will appear on our paycheck. I receive alerts when my pay stub is ready, and I can complete essential documents right from my phone. It's a fantastic software.
Cons
I can't think of any drawbacks to this software; I believe it is excellent. It serves as a valuable tool for businesses by consolidating all information in one place, eliminating employee confusion from having to search multiple sources for their data.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not specified, 1-10 employees
More than a year
“Zenefits is a benefit to have
Pros
I appreciate Zenefits' user-friendly interface; it's intuitive and modern.
Cons
No significant cons to mention, although they could improve on live chat availability.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Anonymous
Not Specified, 1-10 employees
More than a year
“Zenefits is a benefit to have
Pros
I appreciate how user friendly and modern Zenefits is, as it is intuitive and easy to use.
Cons
No negatives to share at the moment, although they could enhance the availability of live chat.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Elaina
Medical Practice, 11-50 employees
More than a year
“User Friendly Software!
Pros
It's incredibly easy to use, allowing you to complete tasks quickly. Managing onboarding for new hires and employee time and attendance has been straightforward.
Cons
Customer service accessibility is poor; it's difficult to reach someone, and the process is impersonal, relying solely on tickets that take a long time to be addressed.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
6
Functionality
10
Elaina
Medical Practice, 11-50 employees
More than a year
“User Friendly Software!
Pros
It's incredibly easy to utilize, allowing me to complete tasks quickly. The onboarding platform for new hires is also straightforward to manage, as is time and attendance for our employees.
Cons
Accessibility to customer service is a significant challenge. It's difficult to reach someone from customer service, and the communication is impersonal, relying solely on tickets, which leads to lengthy response times.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Ian
Defense & Space, 1-10 employees
More than a year
“A weight off your shoulders, business owner
Pros
Covers payroll, bookkeeping, taxes, and benefits.
Cons
I don't have any cons to share about the company or its products at the moment.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kara
Cosmetics, 51-100 employees
More than a year
“Has everything you need
Pros
It has all the necessary features, easily accessible in a logical manner.
Cons
A helpful feature would be the ability to alert the administrator via email about any inaccuracies noticed, like outdated job titles.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Ian
Defense & Space, 1-10 employees
Less than a year
“A weight off your shoulders, business owner
Pros
It covers payroll, bookkeeping, taxes, and benefits.
Cons
Currently, I don't have any cons to mention about the company or its potential users.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michelle
Telecommunications, 51-100 employees
More than a year
“I recommend Zenefits!
Pros
Zenefits simplifies employees' ability to track their time, attendance, benefits, and payroll.
Cons
I haven't encountered any issues so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hannah
Hospital & Health Care, 51-100 employees
More than a year
“Best Payroll System
Pros
With nearly 300 employees, managing payroll is a significant task, but Zenefits makes it incredibly user-friendly. Inputting and uploading information is effortless, and I appreciate the automatic calculations for deductions, contributions, and taxes. The option for full-service assistance, including out-of-state unemployment insurance, is fantastic.
Cons
Some modules lack access to all employee-related information, necessitating backtracking.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Max
Telecommunications, 51-100 employees
More than a year
“Highly recommend Zenefits
Pros
I find the employee onboarding and timekeeping features most beneficial. They provide transparency for employees, eliminating confusion regarding hours worked and available or used PTO.
Cons
It would be convenient if the insurance card could be directly downloaded from the app.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Camille
Telecommunications, 51-100 employees
More than a year
“Great product for growing companies!
Pros
Navigating through it is incredibly straightforward for users of all levels.
Cons
From my perspective, I don't have any features in Zenefits that I dislike. Everything I use is incredibly intuitive without overwhelming clutter.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ethan
Telecommunications, 51-100 employees
More than a year
“Great HR Software
Pros
It was effortless to use and provided all the necessary information accurately.
Cons
I received too many emails regarding every update, which was bothersome.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Erica
Banking, 51-100 employees
Less than 6 Months
“Would highly recommend Zenefits to you!
Pros
The hiring process in Zenefits is particularly convenient. While we don't use Zenefits' ATS, it seamlessly integrates information from our hiring platform.
Cons
I appreciate the reporting feature in Zenefits, but it would be helpful if they included a time frame or date for specific modifications to ensure accuracy.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Hannah
Hospital & Health Care, 51-100 employees
Less than a year
“Best Payroll System
Pros
Managing payroll for nearly 300 employees can be quite challenging, but Zenefits makes it a breeze with its user friendly software. Inputting and uploading all the necessary information is effortless. I love that it automatically calculates deductions, contributions, taxes, and keeps track of adjustments after every pay run. Additionally, the "full service" option they offer for handling our unemployment insurance, including out of state cases, is wonderful.
Cons
Some modules lack access to all employee related information, necessitating the need for backtracking.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michelle
Telecommunications, 51-100 employees
More than a year
“I recommend Zenefits!
Pros
Zenefits simplifies employee time and attendance tracking, benefits management, and payroll effortlessly.
Cons
So far, I haven't encountered any issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Erica
Banking, 51-100 employees
Less than 6 months
“Would highly recommend Zenefits to you!
Pros
One feature I particularly enjoy about Zenefits is the easy hiring process. Although we don't currently use their ATS, it seamlessly integrates with our preferred hiring platform, enabling us to fill in hiring information seamlessly.
Cons
I really appreciate the reporting feature in Zenefits. However, it would be helpful if they also included a timeframe or date for specific modifications. This would ensure accuracy in my work with the reporting feature.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Jeremy
Events Services, 51-100 employees
More than a year
“Zenefits!
Pros
It's easy to use, and their support team is readily available.
Cons
I haven't experienced any drawbacks. All my questions have been answered promptly and professionally.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christian
Telecommunications, 51-100 employees
Less than a year
“Excellent HR Tool
Pros
The portal is so easy to use, with everything conveniently located on a single website.
Cons
Navigating the platform can be slightly challenging at times.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Maclain
Telecommunications, 51-100 employees
Less than a year
“Zenefits is a go to product
Pros
Navigating through the platform is a breeze, thanks to its fantastic user interface.
Cons
It's challenging to contact specific individuals within the company.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10