Total 130 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

76%

4

Stars

14%

3

Stars

4%

2

Stars

2%

1

Stars

5%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

J

Jacqueline

Veterinary, 1-10 employees

Less than 6 months

5.0
March 2022

Zenefits

Pros

This software truly encompasses everything you need. It allows you to access your benefits, pay stubs, tax information, and even serves as a time clock. Since transitioning from When I Work, we now utilize Zenefits for all our needs. I appreciate that it deducts lunch breaks from the total hours worked in a day, providing clarity on the hours that will appear on our paycheck. I receive alerts when my pay stub is ready, and I can complete essential documents right from my phone. It's a fantastic software.

Cons

I can't think of any drawbacks to this software; I believe it is excellent. It serves as a valuable tool for businesses by consolidating all information in one place, eliminating employee confusion from having to search multiple sources for their data.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not specified, 1-10 employees

More than a year

5.0
February 2022

Zenefits is a benefit to have

Pros

I appreciate Zenefits' user-friendly interface; it's intuitive and modern.

Cons

No significant cons to mention, although they could improve on live chat availability.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 1-10 employees

More than a year

5.0
February 2022

Zenefits is a benefit to have

Pros

I appreciate how user friendly and modern Zenefits is, as it is intuitive and easy to use.

Cons

No negatives to share at the moment, although they could enhance the availability of live chat.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

E

Elaina

Medical Practice, 11-50 employees

More than a year

5.0
January 2022

User Friendly Software!

Pros

It's incredibly easy to use, allowing you to complete tasks quickly. Managing onboarding for new hires and employee time and attendance has been straightforward.

Cons

Customer service accessibility is poor; it's difficult to reach someone, and the process is impersonal, relying solely on tickets that take a long time to be addressed.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

6

Functionality

10

E

Elaina

Medical Practice, 11-50 employees

More than a year

5.0
January 2022

User Friendly Software!

Pros

It's incredibly easy to utilize, allowing me to complete tasks quickly. The onboarding platform for new hires is also straightforward to manage, as is time and attendance for our employees.

Cons

Accessibility to customer service is a significant challenge. It's difficult to reach someone from customer service, and the communication is impersonal, relying solely on tickets, which leads to lengthy response times.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

7

Functionality

10

I

Ian

Defense & Space, 1-10 employees

More than a year

5.0
December 2021

A weight off your shoulders, business owner

Pros

Covers payroll, bookkeeping, taxes, and benefits.

Cons

I don't have any cons to share about the company or its products at the moment.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Kara

Cosmetics, 51-100 employees

More than a year

4.0
December 2021

Has everything you need

Pros

It has all the necessary features, easily accessible in a logical manner.

Cons

A helpful feature would be the ability to alert the administrator via email about any inaccuracies noticed, like outdated job titles.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

I

Ian

Defense & Space, 1-10 employees

Less than a year

5.0
December 2021

A weight off your shoulders, business owner

Pros

It covers payroll, bookkeeping, taxes, and benefits.

Cons

Currently, I don't have any cons to mention about the company or its potential users.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Michelle

Telecommunications, 51-100 employees

More than a year

5.0
November 2021

I recommend Zenefits!

Pros

Zenefits simplifies employees' ability to track their time, attendance, benefits, and payroll.

Cons

I haven't encountered any issues so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

H

Hannah

Hospital & Health Care, 51-100 employees

More than a year

5.0
November 2021

Best Payroll System

Pros

With nearly 300 employees, managing payroll is a significant task, but Zenefits makes it incredibly user-friendly. Inputting and uploading information is effortless, and I appreciate the automatic calculations for deductions, contributions, and taxes. The option for full-service assistance, including out-of-state unemployment insurance, is fantastic.

Cons

Some modules lack access to all employee-related information, necessitating backtracking.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

M

Max

Telecommunications, 51-100 employees

More than a year

5.0
November 2021

Highly recommend Zenefits

Pros

I find the employee onboarding and timekeeping features most beneficial. They provide transparency for employees, eliminating confusion regarding hours worked and available or used PTO.

Cons

It would be convenient if the insurance card could be directly downloaded from the app.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Camille

Telecommunications, 51-100 employees

More than a year

5.0
November 2021

Great product for growing companies!

Pros

Navigating through it is incredibly straightforward for users of all levels.

Cons

From my perspective, I don't have any features in Zenefits that I dislike. Everything I use is incredibly intuitive without overwhelming clutter.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E

Ethan

Telecommunications, 51-100 employees

More than a year

5.0
November 2021

Great HR Software

Pros

It was effortless to use and provided all the necessary information accurately.

Cons

I received too many emails regarding every update, which was bothersome.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E

Erica

Banking, 51-100 employees

Less than 6 Months

5.0
November 2021

Would highly recommend Zenefits to you!

Pros

The hiring process in Zenefits is particularly convenient. While we don't use Zenefits' ATS, it seamlessly integrates information from our hiring platform.

Cons

I appreciate the reporting feature in Zenefits, but it would be helpful if they included a time frame or date for specific modifications to ensure accuracy.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

H

Hannah

Hospital & Health Care, 51-100 employees

Less than a year

5.0
November 2021

Best Payroll System

Pros

Managing payroll for nearly 300 employees can be quite challenging, but Zenefits makes it a breeze with its user friendly software. Inputting and uploading all the necessary information is effortless. I love that it automatically calculates deductions, contributions, taxes, and keeps track of adjustments after every pay run. Additionally, the "full service" option they offer for handling our unemployment insurance, including out of state cases, is wonderful.

Cons

Some modules lack access to all employee related information, necessitating the need for backtracking.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Michelle

Telecommunications, 51-100 employees

More than a year

5.0
November 2021

I recommend Zenefits!

Pros

Zenefits simplifies employee time and attendance tracking, benefits management, and payroll effortlessly.

Cons

So far, I haven't encountered any issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E

Erica

Banking, 51-100 employees

Less than 6 months

5.0
November 2021

Would highly recommend Zenefits to you!

Pros

One feature I particularly enjoy about Zenefits is the easy hiring process. Although we don't currently use their ATS, it seamlessly integrates with our preferred hiring platform, enabling us to fill in hiring information seamlessly.

Cons

I really appreciate the reporting feature in Zenefits. However, it would be helpful if they also included a timeframe or date for specific modifications. This would ensure accuracy in my work with the reporting feature.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

J

Jeremy

Events Services, 51-100 employees

More than a year

5.0
November 2021

Zenefits!

Pros

It's easy to use, and their support team is readily available.

Cons

I haven't experienced any drawbacks. All my questions have been answered promptly and professionally.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Christian

Telecommunications, 51-100 employees

Less than a year

5.0
November 2021

Excellent HR Tool

Pros

The portal is so easy to use, with everything conveniently located on a single website.

Cons

Navigating the platform can be slightly challenging at times.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Maclain

Telecommunications, 51-100 employees

Less than a year

5.0
November 2021

Zenefits is a go to product

Pros

Navigating through the platform is a breeze, thanks to its fantastic user interface.

Cons

It's challenging to contact specific individuals within the company.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

7

Functionality

10