SuperOps

What Is SuperOps?

SuperOps is an AI-native IT management platform designed for managed service providers (MSPs) and in-house IT teams. It combines Professional Services Automation (PSA) and Remote Monitoring and Management (RMM) into a unified platform for MSPs, with features for ticketing, billing, contracts, client management, and endpoint management.

For in-house IT teams, the software combines endpoint management, a built-in help desk, remote access, and cross-OS mobile device management (MDM) for iOS, iPadOS, Android, and Mac devices. Its AI capabilities help teams automate routine IT operations, resolve issues, and manage devices from a unified platform.

What Is SuperOps Best For?

SuperOps provides Monica, a purpose-built agentic AI that helps IT teams and MSPs automate routine work and improve technician productivity. It can summarize tickets and patches, generate scripts, deflect tickets, and recommend solutions, while autonomous agents can handle IT tasks with minimal human intervention. This makes SuperOps well suited for teams looking to consolidate IT management and service operations on a unified platform.

How Much Does SuperOps Cost?

SuperOps for IT Teams pricing starts at $1.50/endpoint/month on the Prime plan. The following are additional plans, including:

• 101–500 endpoints: $1.40/endpoint/month
• 501–1,000 endpoints: $1.30/endpoint/month
• More than 1,000 endpoints: $1.20/endpoint/month

Prime Plus is priced at $3.00/endpoint/month, with the following tiered rates:

• 151–500 endpoints: $2.30/endpoint/month
• 501–1,000 endpoints: $2.10/endpoint/month
• More than 1,000 endpoints: $2.00/endpoint/month

The price range below is an estimate for budgeting purposes only:

• Implementation And Onboarding: $1,000–$5,000/one-time - Covers endpoint policies, service desk configuration, user roles, automation workflows, and administrator training
• Data Migration And Endpoint Setup: $500–$3,000/one-time - Covers importing asset information, configuring existing devices, and establishing endpoint management policies
• Integrations And API Configuration: $500–$5,000/one-time - Covers connections with identity providers, security tools, communication platforms, remote-access tools, and other IT systems
• Advanced AI, Automation And Reporting: $1,000–$7,500/year - Covers more advanced automation workflows, AI-assisted IT operations, custom reporting, and enhanced operational insights

Disclaimer: Pricing is subject to change.

SuperOps Integrations

SuperOps integrates with the following:

• Splashtop
• TeamViewer
• Xero accounting solution
• QuickBooks
• Pax8
• Okta
• Acronis

How Does SuperOps Work?

Here's how you can get started with the software after logging in:

• Deploy the SuperOps agent across workstations and servers to begin monitoring and managing endpoints
• Set up automated patch policies and remote monitoring alerts based on your IT requirements
• Connect third-party tools through the Marketplace
• Configure the built-in help desk and ticket routing rules to manage incoming requests
• Use Monica AI to summarize tickets and patches, deflect tickets, and recommend solutions
• Monitor SLAs, patch compliance, and device health from centralized dashboards

Who Is SuperOps For?

SuperOps software is suitable for the following industries, including:

• Information technology
• Managed services
• Healthcare
• Financial services
• Education
• Manufacturing
• Professional services

SuperOps Use Cases

Based on our analysis of SuperOps's capabilities, we have identified key scenarios where the platform is commonly used:

1. Educational Trusts Unifying IT Across Multiple Campuses

A multi-academy trust with separate tools for remote access, helpdesk, and patch management can face challenges when supporting multiple schools and thousands of users. Ticket resolution can be slower, while fragmented systems can make it harder to maintain visibility across devices and compliance requirements. SuperOps can bring these operations together, allowing employees to submit support requests while IT technicians use centralized ticketing, proactive monitoring, remote access, and endpoint management.

2. MSPs Serving Schools And Small Businesses With Scattered Tools

An MSP supporting schools, academies, and small businesses across a large endpoint base may struggle with a patchwork of remote access, ticketing, and patch management tools that create data silos and limit scalability. SuperOps can consolidate these functions with remote access, PSA, RMM, and helpdesk capabilities, reducing the need for technicians to switch between multiple systems. MSPs can also use proactive monitoring to identify potential issues and address them before they result in support requests.

3. Industrial Companies Replacing Outdated Ticketing Systems

A supplier of industrial automation components can face communication breakdowns and slower response times across multiple locations when relying on an outdated ticketing system. SuperOps can bring ticketing, automation, remote access, and device management together, giving internal IT teams centralized visibility into their endpoints and support operations. This can help technicians respond to issues more efficiently while maintaining a clearer record of support requests and device activity.

4. Growing MSPs Consolidating Disconnected PSA And RMM Tools

A growing MSP serving small businesses may struggle when tickets, assets, and remote sessions are managed across separate platforms, slowing technicians down and complicating client support. Unifying PSA and RMM in SuperOps gives the team a centralized platform for service delivery, endpoint management, ticketing, and remote access. Automation can reduce repetitive administrative work, while a unified interface can help technicians manage support operations with less context switching.

Is SuperOps Right For You?

Are you looking for an AI-native platform that brings endpoint management, IT service delivery, and security into one system? SuperOps helps IT teams and MSPs reduce tool sprawl while managing devices, tickets, patches, and support operations from a unified platform.

SuperOps is a good fit for organizations struggling with disconnected IT tools, manual support processes, and limited visibility across endpoints. Its built-in service desk, endpoint management, remote access, patch management, and automation capabilities can help teams centralize daily IT operations.

SuperOps is compliant with GDPR, HIPAA, SOC 2 Type 2, and ISO 27001, supporting organizations with strict data protection and security requirements.

The platform uses security controls, encryption, access management, automated patching, and compliance reporting to help organizations protect IT environments as they scale.

Still not sure if the software is right for you? Contact our customer support team at (661) 384-7070, who will help you make the best decision regarding SuperOps features and more.