Brightflag

The best customer service experience

Pros

This software never gets stale. They are always improving and adding new features that help streamline your e-billing platform. It's easy to use and if you need assistance, their team is always there for you. From the initial implementation to any transitions from another platform, they are with you every step of the way. Customer support is just a click away and they are very responsive. This is software I use daily and it's simple to follow.

Cons

One limitation is the inability to use AI for languages other than English. It would be beneficial if support for additional languages were included.

Achieving success through teamwork and strong reporting capabilities

Pros

Brightflag has become an essential part of our daily operations within the legal function. We now have complete control over all legal spend and the insights from the monitoring reports have been incredibly valuable. We recently reviewed our legal network of firms and used three years of Brightflag data to shape our Request For Information process. The insights we gained gave us leverage to get the best return from our law firms. This has allowed us to streamline and create a highly competitive panel of firms to choose from. The collaboration between our two companies has also been key to our success. Our discussions are always open and we resolve any issues quickly. This is an invaluable platform for our business and we rely on it daily to manage both our spending and vendor behavior.

Cons

Recent improvements made to the system over the past two years have resolved any minor issues. Navigation is now incredibly easy.

I'd strongly recommend it

Pros

Customer service is exceptional. The support team and customer service manager are always quick to reply and follow up. Their customer success team helps not only during implementation but continues to work with our team to improve the system and internal processes. I also like how easy it is for law firms to submit invoices into the system. In comparison, our previous e-billing application had terrible customer service and as the administrator, I had to support all our law firms with submitting invoices.

Cons

The reporting functionality is too basic for me. I require more complex reports and the ability to filter them by user attributes. Due to our complex budget process, the system couldn't accommodate our needs and we had to implement workarounds.