InfoTrack
Last Updated
Overview
InfoTrack helps legal teams manage filing and service workflows and keep track of submissions and related updates. While its automated data population can occasionally pull incorrect information into filings, its helpful notifications and reminders make it easier to monitor submissions and stay on top of important updates.
InfoTrack Specifications
- Document Management
- e-Signature
- Workflow Automation
- Compliance & Security Features
What Is InfoTrack?
InfoTrack is a legal technology platform that brings several litigation tasks into one workflow, including court filing, process serving, docket tracking, electronic signatures, and court searches. InfoTrack Intelligence can extract information from uploaded legal documents and use it to fill out filing and service orders. Teams can track filing and service statuses in real time without switching between different systems.
What Is InfoTrack Best For?
InfoTrack is best for court searching, particularly for legal teams that need to find and keep track of cases across U.S. federal, bankruptcy, and state courts. It gives users access to lawsuits and lets them narrow results using advanced search filters. Teams can follow specific cases and receive real-time updates and subscribe to recurring alerts when new activity appears. This reduces the need to check individual court systems manually.
How Much Does InfoTrack Cost?
InfoTrack uses transaction-based pricing rather than a recurring subscription fee. eFiling and eService cost an average of $8 to $9 depending on the state chosen, while eSignatures are priced at $5/document and DocketSync costs $10. In California, physical court filing starts at $130, while courtesy copy delivery starts at $65. The final cost can vary based on factors such as page count, rush requests, special handling, additional trips, and service zones.
Disclaimer: The pricing is subject to change.
InfoTrack Integrations
InfoTrack integrates with different third-party applications, including:
How Does InfoTrack Work?
Here’s what a typical workflow in InfoTrack looks like:
- Log in to your InfoTrack account and open the workspace where you manage your legal matters
- Upload the documents needed for a filing or service request
- Review the information InfoTrack extracts from those documents and check the details before submitting an order
- Enter service instructions, including the party to be served and any specific service preferences
- Submit the request and track its progress through the orders dashboard
- Monitor court activity and receive docket updates for cases you’re following
- Access completed filings, filing results, proofs of service, and other documents returned for the matter
Who Is InfoTrack For?
The platform is designed for businesses of all sizes spanning industries, such as:
- Legal
- Real Estate
- Financial Services
- Government
InfoTrack Use Cases
Based on our analysis of InfoTrack features and user feedback, the platform can be a good fit for several types of legal teams and day-to-day situations.
High-Volume Debt Collection And Creditors’ Rights
Firms handling collection accounts often deal with the same filing, service, address research, and proof-of-service tasks over and over. InfoTrack’s debt collection workflow allows case information to be submitted in batches instead of being entered into one account at a time. It can cover venue confirmation, filing, process serving, skip tracing when an address fails, and proof filing. This makes the workflow a practical option for creditors’ rights teams managing large volumes of similar cases.
Litigation Teams Managing Large Active Caseloads
Keeping court records up to date can take considerable time when a firm has a large number of active matters. DocketSync sends court activity into the firm’s case management system, reducing the need for staff to repeatedly check individual court portals. This can be useful for litigation practices where paralegals are responsible for monitoring a substantial number of ongoing cases.
Firms Serving Defendants With Difficult-To-Find Addresses
An outdated address can delay service and create additional work for a legal team. InfoTrack’s skip-tracing workflow searches multiple data sources for a usable address and can be used again when an initial address or service attempt does not work. This makes the platform useful for litigation and collections firms that frequently need to locate defendants before service.
California Firms Handling Court Filings Requiring Physical Copies
Some California courts still require printed courtesy copies alongside electronic filings. InfoTrack can handle the printing and delivery of these documents to the relevant judge or court department, with delivery updates and proof of delivery available through the platform. This can be helpful for California litigation teams that regularly deal with physical-copy requirements and want to keep the delivery process tied to the underlying filing.
Is InfoTrack Right For You?
If you’re looking for a platform to manage high-volume court filings, process serving, docket monitoring, and related litigation tasks, InfoTrack may be worth considering. Named clients include firms such as Gillespie Law Group, Principal Schacher Family Law, and Kronenberger Rosenfeld. The platform supports court workflows across all 50 states for federal and bankruptcy court searching. For security, InfoTrack uses a ServeManager based process environment that is SOC-compliant and also uses secure SFTP for exchanging files.
Still not sure if InfoTrack is right for you? Get in touch with us at (661)384-7070, and we will help you make an informed decision.
InfoTrack Features
Skip Tracing
InfoTrack’s skip tracing searches several investigator-grade data sources to find a current or usable address for an individual. These sources can include credit headers, property records, DMV records, utility records, voter registrations, and business filings. Users can begin with basic details such as the person’s name, state, and age range, then add information such as a previous address to narrow the search.
DocketSync
This feature monitors subscribed cases and sends new docket activity to the firm’s case management system. Federal court filings are synchronized promptly, while state court activity is synchronized within hours. Documents are named using the document type and case number before being added to the relevant matter. DocketSync can also convert federal minute entries and text-only orders into PDFs and add hearing and appearance dates to the case management calendar.
Courtesy Copy Delivery
InfoTrack’s courtesy copy delivery service takes care of printing and physically delivering required courtesy copies to courts and judges. Users can provide the delivery details and specify the relevant judge or court transaction. Once documents are submitted, users can track the delivery through status updates, delivery comments, available photos, and proof-of-delivery records.
Debt Collection
This debt collection workflow brings several case-initiation tasks together in a batch process. Firms can send details for multiple accounts through secure SFTP. InfoTrack can then handle skip tracing, venue confirmation through Court Finder, batch eFiling, process serving, and filing the return of service once service is completed.
Pros And Cons of InfoTrack
Pros
Streamlines filing and service workflows within one platform
Guided fields help users complete filings accurately
AI document recognition makes filing faster and more streamlined
Cons
Sometimes selects incorrect documents for specific defendants
Occasional notification delays can cause missed filing updates
InfoTrack Reviews
Total 6 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars50%
4
Stars33%
3
Stars0%
2
Stars0%
1
Stars17%
Share your experience
Customer Engagement, 1-10 employees
Less than 6 months
“Poor customer service ”
Pros
Absolutely impossible to navigate on their platform. The customer service was interrupting me the whole time, that it is my responsibility if I did not understand something on their website, not theirs.
Cons
No customer support from Zack
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Small Business, 11-50 employees
“Major improvements are made”
Pros
InfoTrack has proven highly beneficial for our firm. We used to manually enter all eFile expenses into our client management software which led to missed charges, delays and inaccuracies. It was a headache for everyone, really bad for business, bad for clients and frustrating overall. But now, with InfoTrack's integration with our client management software, those problems are a thing of the past. Accepted filings are placed directly into the client's electronic file. We could not be happier and would highly recommend it to anyone and everyone. We use it so many times a day.
Cons
Well there were we few challenges that we faced during the adoption period but that was mostly because our team needed time to get used to a new program. However InfoTrack made the transition as smooth as possible. Yes some staff struggled with the switch for a month or two but this is going to be the case with all the new products. Luckily customer service was always available and we eventually got everyone up to speed.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Law Practice, 11-50 employees
“Simplifies filings so much”
Pros
I love that it syncs with Smokeball and automatically applies the filing expenses directly to each matter.
Cons
Like there is a credit for filings that did not go through but those are not automatically applied to the client's matter which I dislike.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Frequently Asked Questions
What language does InfoTrack support?
InfoTrack software primarily supports English.
Does InfoTrack have a mobile app?
No, InfoTrack does not have a mobile app.
What types of pricing plans does InfoTrack offer?
InfoTrack follows a transaction-based pricing model instead of charging a recurring subscription fee. eFiling and eService typically cost $8 to $9/transaction, depending on the state. eSignatures are priced at $5/document, while DocketSync costs $10. In California, physical court filing starts at $130, and courtesy copy delivery starts at $65. Get in touch with us to receive a custom InfoTrack price quote.
Does InfoTrack offer an API?
Yes, InfoTrack offers an API.
Who are the typical users of InfoTrack?
InfoTrack serves businesses of all sizes across industries, including legal, real estate, financial services, and government.
What level of support does InfoTrack offer?
InfoTrack offers support through phone, email, FAQs, and help center.
What other apps does InfoTrack integrate with?
InfoTrack integrates with several third-party applications, including Smokeball, Clio Manage, MyCase, NetDocuments, iManage, and Time Matters.