Whatfix Reviews
26 Review(s)
softwareOverall Rating
4.6
26 Review(s)
Rating Distribution
5
(15)
4
(11)
3
2
1
Satisfaction Score
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Overall Rating
4.6
26 Review(s)
Rating Distribution
5
(15)
4
(11)
3
2
1
Satisfaction Score
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Filters
Ratings
Provider Size
Time Used
Sort by:
A great tool for digital adoption in applications
A great tool for digital adoption in applications
Pros
The UI is fantastic, and configuring the content is straightforward. The product and support teams are incredibly proactive.
Cons
I haven't encountered any issues; everything works as expected, and I hope the quality stays the same.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Sandhya
Chemicals, 500+ employees
More than a year
November 2023
Whatfix is the business management software par excellence
Whatfix is the business management software par excellence
Pros
Whatfix software is very important for our company to integrate, train and support both remote and in-office employees on enterprise software applications. It drives adoption, cuts training and support costs and boosts productivity on a large scale.
Cons
Free trial version has limitations in both features and duration.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Francois Pascal
Internet, 1-10 employees
Less than a year
July 2023
Whatfix Works!
Whatfix Works!
Pros
Whatfix offers numerous valuable features. Among the smaller yet impactful ones are the Beacons and popups. These functions allow us to communicate changes in our processes and products almost instantly. In the past conveying sudden or rapid changes took time which leaves customers and employees waiting for accurate information or service, which eventually led to tickets and complaints. With Whatfix we can deliver information much faster as it reduces the time gap significantly! The guided walkthroughs are also fantastic. Expecting a new hire to remember everything right after training is unrealistic given the multitude of policies, processes and procedures. Whatfix lessens the pressure on employees to master everything instantly. It fosters an environment of trust, comfort and confidence by providing tools readily available. Also the DAP is exceptional and intuitive. Additionally Whatfixs service is simply the best. In both my personal and professional life, Whatfix stands out for client support and customer care. I have not come across such a high level of service anywhere else! They are friendly, efficient and dedicated to our success.
Cons
I really cannot think of any drawbacks at the moment!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dawn
Banking, 500+ employees
Less than a year
June 2023
Whatfix is the solution we didn't know we needed until we found it!
Whatfix is the solution we didn't know we needed until we found it!
Pros
Overall Whatfix is easy to use. The widgets offer a range of options to help users perform their tasks properly and with less stress. The pricing was transparent without the extra charges that competitors often impose. Most importantly the team at Whatfix is kind, supportive, diligent and innovative. They continuously upgrade and enhance the tool as they find solutions to problems that might otherwise cause us stress. We have never had such a positive vendor relationship!
Cons
While creating content is simple but making it work and appear correctly is not always as simple. Thankfully, the Whatfix support team is excellent! I just wish it were easier to handle everything on my own. Additionally as a bank with strict security protocols, we face challenges in granting system access to the Whatfix team for setting up new systems and creating content. This is not a flaw of Whatfix itself its just something we need to work around.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Kirsten
Banking, 500+ employees
Less than a year
June 2023
Whatfix for your online community onboarding
Whatfix for your online community onboarding
Pros
Page tagging is useful so that as you experiment and adjust elements on the page, you do not need to reconfigure things. You can create video flows and translations without needing additional staff. Support was excellent!
Cons
Some of the pop ups were difficult to configure using their templates and occasionally, meetings would be delayed.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Anonymous
Sports, 1-10 employees
Less than a year
June 2023
A fantastic tool for onboarding
A fantastic tool for onboarding
Pros
Implementing Whatfix within our platform was very simple and it offered a wide range of features with minimal setup. The available widgets allowed us to design a customized onboarding program, guiding our users through our application and capturing detailed analytics on what worked and what didn't.
Cons
At first we found the Whatfix dashboard a bit overwhelming due to the large number of features and figuring out how to apply settings to ensure widgets and flows appeared only on the desired pages.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Ben
E-Learning, 51-100 employees
More than a year
June 2023
Whatfix Review
Whatfix Review
Pros
Whatfix allows me to create interactive step by step guides with contextual tooltips, pop ups and overlays. This functionality helps me understand and complete tasks within a software application in real-time which minimize the learning curve and boosting productivity.
Cons
Some users might find the initial setup and configuration of Whatfix to be complex or time consuming. Depending on how complex the software being documented is and the level of customization needed, it might require a lot of effort to create and maintain interactive walkthroughs or guides.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gowtham
Media Production, 51-100 employees
Less than a year
May 2023
Great Addition
Great Addition
Pros
First and foremost, Whatfixs Customer Support is the best. They resolve issues quickly and our account manager is always available to help. The customer support team is truly outstanding. Additionally integrating with our CRM has been essential. It provides 24/7 assistance to our users and reduces the number of support tickets. We can direct our users to Whatfix content for help and training giving them immediate support.
Cons
Well I cannot think of any cons for now. Yes there was a bit of a learning curve at the start, mainly with the tag functionality but as I became more familiar with the process creating content became quick and easy.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Michelle
Pharmaceuticals, 500+ employees
Less than a year
May 2023
Great Product
Great Product
Pros
Onboarding process was excellent. The support was superb and the processes were simple and informative. The product itself is impressive. We needed some custom development work which they agreed to handle. They met the deadlines and communication was excellent.
Cons
The service is excellent. I have no cons to mention
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
George
Information Technology and Services, 51-100 employees
Less than 6 months
May 2023
In App Training made easier
In App Training made easier
Pros
Whatfix is one of the most accessible platforms. It helps us not only announce new features but also reduce support tickets for frequently asked questions.
Cons
Perhaps the ease of use could be improved. For instance retaining the last action of the user could make it easier for them to return later.
Ease of use
6
Value for money
10
Customer Support
10
Functionality
8
Aditya
Information Technology and Services, 51-100 employees
Less than a year
May 2023
Whatfix is a Good Fix
Whatfix is a Good Fix
Pros
Whatfix is a valuable addition and addresses many problems.
Cons
Since I am new, I am still learning so I do not have feedback on the least liked aspect of Whatfix yet.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gitesh
Information Technology and Services, 101-500 employees
Less than 6 months
April 2023
Giving users a training fix with Whatfix
Giving users a training fix with Whatfix
Pros
First and foremost Whatfix gives me straightforward, accessible control over the content I provide to users. Instead of dealing with a complex design and significant obstacles that take up the development teams time, I can create and adjust my content across various formats. Whether its guiding a user through a workflow or directing them to a detailed article what I like the most about Whatfix is the ability to build a training space for users and continuously adapt to their needs.
Cons
The only area I did like Whatfix to work on is the ability to export specific analytics such as self-help feedback from the site. This does not mean it wont be addressed in the future, as they continue to listen to their customers and improve their layout. But its the one thing that stands out to me.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Adam
Hospitality, 11-50 employees
Less than 6 months
March 2023
Digital Adoption of Digital Adoption
Digital Adoption of Digital Adoption
Pros
Whatfix customer Service is exceptional. Once I get the hang of using the tools and understanding their limits my creativity is the only constraint on what I can achieve.
Cons
With so many features and options it was a bit difficult to determine what we needed to concentrate on.
Ease of use
6
Value for money
8
Customer Support
10
Functionality
8
Mark
Computer Software, 101-500 employees
Less than a year
March 2023
Whatfix helps iPoint on the way to improved user assistance
Whatfix helps iPoint on the way to improved user assistance
Pros
By using task lists, self-help options and pop-ups, we can directly support our customers and provide them with assistance. This approach helps us cut down on support tickets and ease the burden on our support team.
Cons
The use of tags is still somewhat difficult for me and could be clearer or better organized. It would also be useful to open the CLM board in multiple browser tabs. Simplifying the process of linking content such as from an article to a walkthrough would be better.
Ease of use
6
Value for money
10
Customer Support
10
Functionality
8
Silke
Computer Software, 51-100 employees
Less than a year
March 2023
Leader in DAP Category!
Leader in DAP Category!
Pros
Ease of deployment, analytics and very competitive pricing compared to Walkme stand out.
Cons
Translation accuracy and A/B testing capabilities of the flow could be improved further.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amit
Information Technology and Services, 500+ employees
Less than 6 months
January 2023
Fantastic product
Fantastic product
Pros
All the features are excellent and there is a steady rollout of new functionalities. Whatfix truly listens to its users and adjusts their backlog accordingly.
Cons
Its less about the product itself but sometimes the communication can be a bit over enthusiastic or all over the place.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Neil
Staffing and Recruiting, 500+ employees
More than a year
June 2022
Customized Content Creation
Customized Content Creation
Pros
Whatfix content creation and LMS portal are great. The analytics feature is the best part as it offers valuable insights into content usage.
Cons
No negative feedback to share about this software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
sughapriya
Information Services, 51-100 employees
Less than a year
March 2022
WhatFix
WhatFix
Pros
Whatfix helps end users complete tasks whether simple or complex, across various software solutions through a web based platform. It also helps in training and onboarding.
Cons
Nothing comes in my mind when I think about a dislike. Whatfix is innovative and constantly improving while listening to their customers needs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Megan
Information Services, 51-100 employees
More than a year
March 2022
Telenor Norway - review
Telenor Norway - review
Pros
Not complex and requires minimal training.
Cons
The Flows need to work every time for users. If you do not follow the steps exactly as described in the Flow, you end up dropping out and have to start the Flow from the beginning. End-users do not have the time to restart the Flow.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Marianne
Telecommunications, 500+ employees
Less than 6 months
March 2022
An extra layer of our software
An extra layer of our software
Pros
Whatfix simplifies the process of adding functionality to our software without needing the development team to get involved.
Cons
The way content is organized can cause frustration at times but once I get used to it it all makes sense.
Ease of use
6
Value for money
8
Customer Support
8
Functionality
6
Rory
Printing, 11-50 employees
Less than a year
September 2020
An Advanced Users Experience
An Advanced Users Experience
Pros
The package is well suited for website owners and simple web apps. With the help of customer support I was able to get accustomed to using it within a short period for the basic areas of the application. Support is almost always available though response times can be slow. However there is an FAQ section to help with queries. The available features should make onboarding and general website assistance much easier to navigate.
Cons
One drawback I have noticed is that Whatfix is not very well suited for larger web apps that offer users multiple options to complete their tasks. I have come to realize that Whatfix is primarily designed for websites and we are at a point where its becoming the ideal platform for our company. I really like Whatfixs understanding in this regard.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Luke
Internet, 1-10 employees
Less than a year
March 2019
Whatfix is Great!
Whatfix is Great!
Pros
I actually enjoy creating walkthroughs with the Whatfix software but what stands out the most is the customer support staff, who are always ready to assist with everything from initial setup to ongoing maintenance. Rep- my support specialist is always available via email or phone to address any issues. Thanks Rep!
Cons
While its a bit of a stretch to find something I dislike about Whatfix, I feel that some of the analytics features could be more developed to help me identify issues more easily. However, this is minor as Rep has been consistently supportive in ensuring I understand how Whatfix and our app are interacting.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
James
Real Estate, 1-10 employees
Less than a year
February 2019
Customer Service Genius
Customer Service Genius
Pros
Support from our Success Manager has been exceptional. Whatfix is a great product but if you value outstanding support from a dependable team, you have found the right place.
Cons
We have encountered a few buggy issues with Whatfix which I think are related to the complex way we segment clients. Nevertheless my success manager and the team are experts at quickly finding and resolving these issues.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Non-Profit Organization Management, 1-10 employees
Less than a year
February 2019
Working with the WhatFix team is like being on a team together.
Working with the WhatFix team is like being on a team together.
Pros
Working with the Whatfix team feels like being part of a collaborative team. Even though we are in different time zones, their team is always passionate about working on integration ideas and answering questions. The customer success team sets a high standard for customer interaction.
Cons
The product is evolving and holds a lot of potential beyond its current capabilities. And I am excited to see how Whatfix will grow and where the company, product and team will be in a few years.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Anonymous
Logistics and Supply Chain, 11-50 employees
Less than a year
January 2019
Easy to use on-boarding software with a genuinely caring team behind it.
Easy to use on-boarding software with a genuinely caring team behind it.
Pros
I Whatfix is quite simple to use and set up, offers excellent analytics and is an effective tool for new members of any SaaS product. The level of customer service is unmatched in this industry. There are so many positive things to say about the entire Whatfix organization.
Cons
Its not exactly a con, but as the saying goes, you get what you pay for. Whatfix is not cheap but I would not expect a product and service of this quality to come at a low price. Its definitely worth every dollar.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mark
Health, Wellness and Fitness, 11-50 employees
Less than 6 months
December 2018
Excellent Product, Training and Onboarding
Excellent Product, Training and Onboarding
Pros
Whatfix is excellent for automating the training of web-based applications. The customer support and onboarding have been outstanding. We currently use it for onboarding and plan to extend its use to support, marketing and promotional purposes. The ability to easily export scenarios into PowerPoint and articles is very powerful.
Cons
I do not have specific feedback about the product itself but for our particular software solution, creating reusable scenarios is challenging due to the many drill-downs that rely on actual database data. This makes maintaining databases and scenarios a bit tricky. This is not a criticism of Whatfix just a consideration for those thinking about this type of solution. Maintenance of scenarios over time should be considered.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brett
Information Technology and Services, 51-100 employees
Less than a year
December 2018
Filters
Sort by:
A great tool for digital adoption in applications
A great tool for digital adoption in applications
Pros
The UI is fantastic, and configuring the content is straightforward. The product and support teams are incredibly proactive.
Cons
I haven't encountered any issues; everything works as expected, and I hope the quality stays the same.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Sandhya
Chemicals, 500+ employees
More than a year
November 2023
Whatfix is the business management software par excellence
Whatfix is the business management software par excellence
Pros
Whatfix software is very important for our company to integrate, train and support both remote and in-office employees on enterprise software applications. It drives adoption, cuts training and support costs and boosts productivity on a large scale.
Cons
Free trial version has limitations in both features and duration.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Francois Pascal
Internet, 1-10 employees
Less than a year
July 2023
Whatfix Works!
Whatfix Works!
Pros
Whatfix offers numerous valuable features. Among the smaller yet impactful ones are the Beacons and popups. These functions allow us to communicate changes in our processes and products almost instantly. In the past conveying sudden or rapid changes took time which leaves customers and employees waiting for accurate information or service, which eventually led to tickets and complaints. With Whatfix we can deliver information much faster as it reduces the time gap significantly! The guided walkthroughs are also fantastic. Expecting a new hire to remember everything right after training is unrealistic given the multitude of policies, processes and procedures. Whatfix lessens the pressure on employees to master everything instantly. It fosters an environment of trust, comfort and confidence by providing tools readily available. Also the DAP is exceptional and intuitive. Additionally Whatfixs service is simply the best. In both my personal and professional life, Whatfix stands out for client support and customer care. I have not come across such a high level of service anywhere else! They are friendly, efficient and dedicated to our success.
Cons
I really cannot think of any drawbacks at the moment!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dawn
Banking, 500+ employees
Less than a year
June 2023
Whatfix is the solution we didn't know we needed until we found it!
Whatfix is the solution we didn't know we needed until we found it!
Pros
Overall Whatfix is easy to use. The widgets offer a range of options to help users perform their tasks properly and with less stress. The pricing was transparent without the extra charges that competitors often impose. Most importantly the team at Whatfix is kind, supportive, diligent and innovative. They continuously upgrade and enhance the tool as they find solutions to problems that might otherwise cause us stress. We have never had such a positive vendor relationship!
Cons
While creating content is simple but making it work and appear correctly is not always as simple. Thankfully, the Whatfix support team is excellent! I just wish it were easier to handle everything on my own. Additionally as a bank with strict security protocols, we face challenges in granting system access to the Whatfix team for setting up new systems and creating content. This is not a flaw of Whatfix itself its just something we need to work around.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Kirsten
Banking, 500+ employees
Less than a year
June 2023
Whatfix for your online community onboarding
Whatfix for your online community onboarding
Pros
Page tagging is useful so that as you experiment and adjust elements on the page, you do not need to reconfigure things. You can create video flows and translations without needing additional staff. Support was excellent!
Cons
Some of the pop ups were difficult to configure using their templates and occasionally, meetings would be delayed.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Anonymous
Sports, 1-10 employees
Less than a year
June 2023
A fantastic tool for onboarding
A fantastic tool for onboarding
Pros
Implementing Whatfix within our platform was very simple and it offered a wide range of features with minimal setup. The available widgets allowed us to design a customized onboarding program, guiding our users through our application and capturing detailed analytics on what worked and what didn't.
Cons
At first we found the Whatfix dashboard a bit overwhelming due to the large number of features and figuring out how to apply settings to ensure widgets and flows appeared only on the desired pages.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Ben
E-Learning, 51-100 employees
More than a year
June 2023
Whatfix Review
Whatfix Review
Pros
Whatfix allows me to create interactive step by step guides with contextual tooltips, pop ups and overlays. This functionality helps me understand and complete tasks within a software application in real-time which minimize the learning curve and boosting productivity.
Cons
Some users might find the initial setup and configuration of Whatfix to be complex or time consuming. Depending on how complex the software being documented is and the level of customization needed, it might require a lot of effort to create and maintain interactive walkthroughs or guides.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gowtham
Media Production, 51-100 employees
Less than a year
May 2023
Great Addition
Great Addition
Pros
First and foremost, Whatfixs Customer Support is the best. They resolve issues quickly and our account manager is always available to help. The customer support team is truly outstanding. Additionally integrating with our CRM has been essential. It provides 24/7 assistance to our users and reduces the number of support tickets. We can direct our users to Whatfix content for help and training giving them immediate support.
Cons
Well I cannot think of any cons for now. Yes there was a bit of a learning curve at the start, mainly with the tag functionality but as I became more familiar with the process creating content became quick and easy.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Michelle
Pharmaceuticals, 500+ employees
Less than a year
May 2023
Great Product
Great Product
Pros
Onboarding process was excellent. The support was superb and the processes were simple and informative. The product itself is impressive. We needed some custom development work which they agreed to handle. They met the deadlines and communication was excellent.
Cons
The service is excellent. I have no cons to mention
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
George
Information Technology and Services, 51-100 employees
Less than 6 months
May 2023
In App Training made easier
In App Training made easier
Pros
Whatfix is one of the most accessible platforms. It helps us not only announce new features but also reduce support tickets for frequently asked questions.
Cons
Perhaps the ease of use could be improved. For instance retaining the last action of the user could make it easier for them to return later.
Ease of use
6
Value for money
10
Customer Support
10
Functionality
8
Aditya
Information Technology and Services, 51-100 employees
Less than a year
May 2023
Whatfix is a Good Fix
Whatfix is a Good Fix
Pros
Whatfix is a valuable addition and addresses many problems.
Cons
Since I am new, I am still learning so I do not have feedback on the least liked aspect of Whatfix yet.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gitesh
Information Technology and Services, 101-500 employees
Less than 6 months
April 2023
Giving users a training fix with Whatfix
Giving users a training fix with Whatfix
Pros
First and foremost Whatfix gives me straightforward, accessible control over the content I provide to users. Instead of dealing with a complex design and significant obstacles that take up the development teams time, I can create and adjust my content across various formats. Whether its guiding a user through a workflow or directing them to a detailed article what I like the most about Whatfix is the ability to build a training space for users and continuously adapt to their needs.
Cons
The only area I did like Whatfix to work on is the ability to export specific analytics such as self-help feedback from the site. This does not mean it wont be addressed in the future, as they continue to listen to their customers and improve their layout. But its the one thing that stands out to me.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Adam
Hospitality, 11-50 employees
Less than 6 months
March 2023
Digital Adoption of Digital Adoption
Digital Adoption of Digital Adoption
Pros
Whatfix customer Service is exceptional. Once I get the hang of using the tools and understanding their limits my creativity is the only constraint on what I can achieve.
Cons
With so many features and options it was a bit difficult to determine what we needed to concentrate on.
Ease of use
6
Value for money
8
Customer Support
10
Functionality
8
Mark
Computer Software, 101-500 employees
Less than a year
March 2023
Whatfix helps iPoint on the way to improved user assistance
Whatfix helps iPoint on the way to improved user assistance
Pros
By using task lists, self-help options and pop-ups, we can directly support our customers and provide them with assistance. This approach helps us cut down on support tickets and ease the burden on our support team.
Cons
The use of tags is still somewhat difficult for me and could be clearer or better organized. It would also be useful to open the CLM board in multiple browser tabs. Simplifying the process of linking content such as from an article to a walkthrough would be better.
Ease of use
6
Value for money
10
Customer Support
10
Functionality
8
Silke
Computer Software, 51-100 employees
Less than a year
March 2023
Leader in DAP Category!
Leader in DAP Category!
Pros
Ease of deployment, analytics and very competitive pricing compared to Walkme stand out.
Cons
Translation accuracy and A/B testing capabilities of the flow could be improved further.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amit
Information Technology and Services, 500+ employees
Less than 6 months
January 2023
Fantastic product
Fantastic product
Pros
All the features are excellent and there is a steady rollout of new functionalities. Whatfix truly listens to its users and adjusts their backlog accordingly.
Cons
Its less about the product itself but sometimes the communication can be a bit over enthusiastic or all over the place.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Neil
Staffing and Recruiting, 500+ employees
More than a year
June 2022
Customized Content Creation
Customized Content Creation
Pros
Whatfix content creation and LMS portal are great. The analytics feature is the best part as it offers valuable insights into content usage.
Cons
No negative feedback to share about this software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
sughapriya
Information Services, 51-100 employees
Less than a year
March 2022
WhatFix
WhatFix
Pros
Whatfix helps end users complete tasks whether simple or complex, across various software solutions through a web based platform. It also helps in training and onboarding.
Cons
Nothing comes in my mind when I think about a dislike. Whatfix is innovative and constantly improving while listening to their customers needs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Megan
Information Services, 51-100 employees
More than a year
March 2022
Telenor Norway - review
Telenor Norway - review
Pros
Not complex and requires minimal training.
Cons
The Flows need to work every time for users. If you do not follow the steps exactly as described in the Flow, you end up dropping out and have to start the Flow from the beginning. End-users do not have the time to restart the Flow.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Marianne
Telecommunications, 500+ employees
Less than 6 months
March 2022
An extra layer of our software
An extra layer of our software
Pros
Whatfix simplifies the process of adding functionality to our software without needing the development team to get involved.
Cons
The way content is organized can cause frustration at times but once I get used to it it all makes sense.
Ease of use
6
Value for money
8
Customer Support
8
Functionality
6
Rory
Printing, 11-50 employees
Less than a year
September 2020
An Advanced Users Experience
An Advanced Users Experience
Pros
The package is well suited for website owners and simple web apps. With the help of customer support I was able to get accustomed to using it within a short period for the basic areas of the application. Support is almost always available though response times can be slow. However there is an FAQ section to help with queries. The available features should make onboarding and general website assistance much easier to navigate.
Cons
One drawback I have noticed is that Whatfix is not very well suited for larger web apps that offer users multiple options to complete their tasks. I have come to realize that Whatfix is primarily designed for websites and we are at a point where its becoming the ideal platform for our company. I really like Whatfixs understanding in this regard.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Luke
Internet, 1-10 employees
Less than a year
March 2019
Whatfix is Great!
Whatfix is Great!
Pros
I actually enjoy creating walkthroughs with the Whatfix software but what stands out the most is the customer support staff, who are always ready to assist with everything from initial setup to ongoing maintenance. Rep- my support specialist is always available via email or phone to address any issues. Thanks Rep!
Cons
While its a bit of a stretch to find something I dislike about Whatfix, I feel that some of the analytics features could be more developed to help me identify issues more easily. However, this is minor as Rep has been consistently supportive in ensuring I understand how Whatfix and our app are interacting.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
James
Real Estate, 1-10 employees
Less than a year
February 2019
Customer Service Genius
Customer Service Genius
Pros
Support from our Success Manager has been exceptional. Whatfix is a great product but if you value outstanding support from a dependable team, you have found the right place.
Cons
We have encountered a few buggy issues with Whatfix which I think are related to the complex way we segment clients. Nevertheless my success manager and the team are experts at quickly finding and resolving these issues.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Non-Profit Organization Management, 1-10 employees
Less than a year
February 2019
Working with the WhatFix team is like being on a team together.
Working with the WhatFix team is like being on a team together.
Pros
Working with the Whatfix team feels like being part of a collaborative team. Even though we are in different time zones, their team is always passionate about working on integration ideas and answering questions. The customer success team sets a high standard for customer interaction.
Cons
The product is evolving and holds a lot of potential beyond its current capabilities. And I am excited to see how Whatfix will grow and where the company, product and team will be in a few years.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Anonymous
Logistics and Supply Chain, 11-50 employees
Less than a year
January 2019
Easy to use on-boarding software with a genuinely caring team behind it.
Easy to use on-boarding software with a genuinely caring team behind it.
Pros
I Whatfix is quite simple to use and set up, offers excellent analytics and is an effective tool for new members of any SaaS product. The level of customer service is unmatched in this industry. There are so many positive things to say about the entire Whatfix organization.
Cons
Its not exactly a con, but as the saying goes, you get what you pay for. Whatfix is not cheap but I would not expect a product and service of this quality to come at a low price. Its definitely worth every dollar.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mark
Health, Wellness and Fitness, 11-50 employees
Less than 6 months
December 2018
Excellent Product, Training and Onboarding
Excellent Product, Training and Onboarding
Pros
Whatfix is excellent for automating the training of web-based applications. The customer support and onboarding have been outstanding. We currently use it for onboarding and plan to extend its use to support, marketing and promotional purposes. The ability to easily export scenarios into PowerPoint and articles is very powerful.
Cons
I do not have specific feedback about the product itself but for our particular software solution, creating reusable scenarios is challenging due to the many drill-downs that rely on actual database data. This makes maintaining databases and scenarios a bit tricky. This is not a criticism of Whatfix just a consideration for those thinking about this type of solution. Maintenance of scenarios over time should be considered.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brett
Information Technology and Services, 51-100 employees
Less than a year
December 2018