Last Updated
Overview
Whatfix ensures a cohesive and efficient learning experience. Its no-code platform is user-friendly, allowing non-technical staff to create and update training content effortlessly. However, some users need help with the analytics feature. Despite that, Whatfix is trusted globally and ensures scalable success and data-driven insights for businesses of all sizes.
Overall Rating
Based on 26 users reviews
4.6
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom Pricing
Whatfix Specifications
- Activity Dashboard
- Asynchronous Learning
- Activity Tracking
- Access Controls/Permissions
What Is Whatfix?
Overview
Whatfix is a leading digital adoption platform (DAP) that enhances the user experience and maximizes the return on investment (ROI) for learning management systems (LMS). It provides extensive tools to streamline user onboarding, training, and ongoing support. The software's interactive guidance features, such as in-app walkthroughs, tooltips, and self-help widgets, allow users to navigate complex environments easily.
What Is Whatfix Best For?
Whatfix streamlines content authoring and management processes, allowing you to deploy content faster. You can simultaneously repurpose workflows into multiple content types, saving time and effort. It also offers features like auto-updating, simplifying content versioning, and ensuring learners access the latest information. Content lifecycle management helps users manage content from the initial draft to production, providing a smooth workflow.
Whatfix Pricing
The platform offers the following pricing plans:
Digital Adoption platform:
- Standard - Custom Pricing
- Premium - Custom Pricing
- Enterprise - Custom Pricing
Product Analytics:
- Standard - Custom Pricing
- Premium - Custom Pricing
- Enterprise - Custom Pricing
Whatfix Integrations
The software seamlessly integrates with the following third-party applications:
- Salesforce
- SAP
- Slack
- Workday
- SurveyMonkey
How Does Whatfix Work?
Once you have logged in, you can navigate the dashboard and make use of the Whatfix features with the following step-by-step guide:
- Access the 'User Management' section to manage user accounts, including adding new users, modifying user roles, and handling user permissions
- Navigate to the 'Course Management' module to create, edit, and organize courses, assign courses to specific user groups, and track learner progress
- To develop engaging and interactive course content, including videos, presentations, quizzes, and assessments, utilize the content creation tools within the LMS
- Go to the 'Reporting and Analytics' tab to generate reports on learner performance, course completion rates, and other relevant metrics
- If applicable, access the 'Certification and Compliance' features to manage and track certifications, compliance training, and regulatory requirements
- To motivate learners through points, badges, leaderboards, and other incentives, scroll to the 'Gamification and Rewards' feature
- Use the 'Communication and Collaboration' section to facilitate learner engagement, such as discussion forums and chat functionality
- Configure notifications and reminders to keep learners informed about upcoming courses, deadlines, and important updates
- Locate the 'Help and Support' section, which may include FAQs, documentation, user guides, or access to customer support channels
Who Is Whatfix For?
Whatfix caters to the following sectors and industries:
- Banking
- Staffing and recruiting
- Information technology
- Pharmaceuticals
- Telecommunication
Is Whatfix Right For You?
Are you looking for a versatile digital adoption platform that facilitates scalable success while leveraging data-driven insights and user adoption? If yes, look no further than Whatfix. It is ISO-certified and trusted globally by users, including Microsoft and Mercedes-Benz Group AG.
The software adheres to stringent security standards to protect sensitive data and comply with industry regulations. Additionally, Whatfix LMS is highly scalable, making it suitable for businesses of all sizes. Whether an organization has a small team or a large workforce spread across multiple locations, it can accommodate the business's needs and scale accordingly.
Are you still unsure about the platform and need more information about its functionalities? Call us at (661) 384-7070, and let us help you make the right decision.
Whatfix Features
Product Analytics
Whatfix enables organizations to gain valuable insights into user behavior and interactions within their applications and make data-driven decisions to enhance user engagement, adoption, and proficiency. Administrators can use a visual, drag-and-drop tagging editor to track user actions such as clicks, page visits, mouse hovers, and more without requiring technical expertise. Furthermore, the Whatfix product analytics feature helps optimize processes by providing detailed insights into user behavior and interactions with the application.
Content Creation
The platform allows users to build content from scratch using a no-code approach, making it accessible to individuals without technical expertise. Its intuitive interface and advanced customization options enable learners to create content that suits their specific requirements and aligns with their brand identity.
In-App Messaging
With in-app messaging, administrators and trainers can efficiently deliver users important announcements and key information. Popup notifications can grab users' attention and ensure important updates are seen. This feature is handy for communicating new features, policy changes, or general announcements.
Employee Onboarding
Whatfix helps organizations create personalized and engaging onboarding programs at scale, ensuring that employees quickly become proficient and productive. It empowers managers to personalize the onboarding experience by providing in-app guidance tailored to each employee's role. New users are welcomed with a first call-to-action based on their role, allowing them to discover the application through a guided tour.
Remote Training
The platform facilitates businesses by providing comprehensive training to their work-from-home employees, ensuring they acquire the necessary skills and knowledge to perform their roles efficiently. It offers interactive walkthroughs and in-app guides that streamline the training process for remote team members. The walkthroughs provide step-by-step guidance, helping employees navigate onboarding tasks and learn new processes. Learners can quickly grasp the necessary information and workflows by breaking down complex procedures into manageable steps.
Pros And Cons of Whatfix
Pros
Provides accurate data-driven insights
Enables organizations in maximizing productivity
Efficient user onboarding feature
Provides real-time guidance
Facilitates self-help support
Cons
Some users struggled with the analytics feature
Content organization could be improved, as per some users
Whatfix Reviews
Total 26 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars58%
4
Stars42%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Chemicals, 500+ employees
More than a year
“A great tool for digital adoption in applications”
Pros
The UI is fantastic, and configuring the content is straightforward. The product and support teams are incredibly proactive.
Cons
I haven't encountered any issues; everything works as expected, and I hope the quality stays the same.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Internet, 1-10 employees
Less than a year
“Whatfix is the business management software par excellence”
Pros
Whatfix software is very important for our company to integrate, train and support both remote and in-office employees on enterprise software applications. It drives adoption, cuts training and support costs and boosts productivity on a large scale.
Cons
Free trial version has limitations in both features and duration.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
E-Learning, 51-100 employees
More than a year
“A fantastic tool for onboarding”
Pros
Implementing Whatfix within our platform was very simple and it offered a wide range of features with minimal setup. The available widgets allowed us to design a customized onboarding program, guiding our users through our application and capturing detailed analytics on what worked and what didn't.
Cons
At first we found the Whatfix dashboard a bit overwhelming due to the large number of features and figuring out how to apply settings to ensure widgets and flows appeared only on the desired pages.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Whatfix offer an API?
Yes, Whatfix offers an API.
What language does Whatfix support?
The software supports several languages, including English, Chinese, French, Spanish, etc.
What other apps does Whatfix integrate with?
The platform integrates with several applications, including Workday, Salesforce, Slack, SurveyMonkey, and SAP.
Does Whatfix support mobile devices?
Yes, Whatfix supports mobile devices.
What types of pricing plans does Whatfix offer?
The software offers three pricing plans DAP: Standard (Custom Pricing), Premium (Custom Pricing), and Enterprise (Custom Pricing). For Product Analytics, the plans are Standard (Custom Pricing), Premium (Custom Pricing), and Enterprise (Custom Pricing). You can also request a personalized Whatfix cost today.
Who are the typical users of Whatfix?
The platform caters to several industries and sectors, including information technology, banking, telecommunication, pharmaceuticals, staffing, and recruiting.
What level of support does Whatfix offer?
Whatfix offers a help desk, knowledge base, chat, email, and phone support.
Does What fix LMS empower organizations with scalable success?
Yes, Whatfix enables scalable success for organizations, as per its user feedback.