Overall Rating
4.8
13 Reviews
Rating Distribution
5
(11)
4
(2)
3
(0)
2
(0)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Overall Rating
4.8
13 Reviews
Rating Distribution
5
(11)
4
(2)
3
(0)
2
(0)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Filters
Industry
Provider Size
Time Used
Adaptive and customizable
Adaptive and customizable
Pros
With Klaviyo, I was able to raise the average lifetime value of my customers by offering a very good email platform. Customizing emails is very intuitive and easy. The open rates were very high with this software. Theres an abundance of pre-built great templates that you can use to make great emails very fast. The perfect platform for eCommerce.
Cons
Quite expensive compared to other vendors offering the same things.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Anonymous
-, 2-10 employees employees
Aug 21, 2019
Great platform for eCommerce
Great platform for eCommerce
Pros
Klaviyo offers some really powerful features. Although, there is a learning curve, but once you get used to the roped, it is very useful. Really good templates for beginners and pros as wellMy go-to solution for eCommerce clients. It has robust automation tools, good templates and everything I need.
Cons
Their onboarding process could be easier They have tutorials but theyre fuzzy and should be made available with webinars being an option.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
8
Craige Hardel
Hardel Enterprises, 2-10 employees employees
Aug 20, 2019
Great self-responding tools
Great self-responding tools
Pros
Klabiyos amazing sales report system allows me to work much better with transactions. It offers seamless integration with external e-commerce services and several other marketing tools. The self-answering feature for emails is highly customizable.
Cons
Does not have spreadsheets to organize much of the data, which can be real issue since it makes the work more complicated. It does not work with shopping carts and has no function to manage work based on tasks. Instagram integration is slow.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Tasha
Columbia Sportswear Company, 1,001-5,000 employees employees
Aug 18, 2019
Overall great product
Overall great product
Pros
Klaviyo offers great features for analysis while working with investment return follow-ups. Plenty of marketing automation tools and email list system.
Cons
Multiple issues integrating with POS software, the platform either halts or collapses. Takes too much time. self-responders are constricting.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Kelsie
Bills Taco House, 11-50 employees employees
Aug 16, 2019
Strong ESP. Perfect for retailers
Strong ESP. Perfect for retailers
Pros
I have has the most wonderful working experience with Klaviyo. It is a powerful, intuitive, and revenue-driving email service provider, offering tons of features. Yet, even with all the complex functions, it is really easy to learn, even for a beginner. Klaviyo has an amazing support team always ready to help you enhance your performance with the software. From creating flows to segmenting your list, Klaviyo can do it all.
Cons
there are no negative sides to this. Some features are a bit confusing, but thats to be expected with that level of power.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Caitlin
Leg Up Marketing + Communications, 1 employee employees
Aug 15, 2019
Insightful real-time analytics reports
Insightful real-time analytics reports
Pros
Among the most outstanding properties of Klaviyo is how intricatel detailed its performance reports are. It offers flawless integraton with social networks, which allows us to keep better track of them. Klaviyo also includes a good email list management system.
Cons
It does not have enough templates for self-responders, so we must waste time working on creating our own.The platform does not allow working with spreadsheets, wich is a major drawback.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Eric
Landstar, 1,001-5,000 employees employees
Aug 12, 2019
Insightful real-time analytics reports
Insightful real-time analytics reports
Pros
Among the most outstanding properties of Klaviyo is how intricately detailed its performance reports are. It offers flawless integration with social networks, which allows us to keep better track of them. Klaviyo also includes a good email list management system.
Cons
It does not have enough templates for self-responders, so we must waste time working on creating our own.The platform does not allow working with spreadsheets, wich is a major drawback.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
9
Eric
Landstar, 1,001-5,000 employees employees
Aug 12, 2019
Good value for money
Good value for money
Pros
Klaviyo is easy to use. There is a list of pre-built templates ready to use.
Cons
Setting up promo code links is a little tricky as there are no quick buttons dedicated to creating them.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Christian
Schlumberger, 10,000+ employees employees
Aug 05, 2019
great marketing automation tool
great marketing automation tool
Pros
the software provides a feature-rich suite for email and marketing automation. It is easy to use, highly customizable and offers the ability to sync custom audiences to Facebook. They are always improving the software with extra features such as CLV data and creating back-in-stock emails recently, as an example.
Cons
Creating automated campaigns (known as flows) is a bit overwhelming, especially when editing a campaign there are chances you can accidentally delete things and mess the entire campaign up so you need to be careful and plan ahead what you are doing because of this.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Stuart
Treat Your Skin Ltd., 11-50 employees employees
Aug 05, 2019
Highly recommended
Highly recommended
Pros
Klaviyo offers the best automation tools. I never have to send emails to my customers or prospects manually anymore, Klaviyo does it for me. Its also super easy to customize any errors or flaws. Their customer service is truly outstanding.
Cons
I do have to say that this is the best email marketing tool I have tried so far. But it is highly overpriced.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Gabriele
Mintway Shop, 1 employee employees
Aug 03, 2019
Klaviyo
Klaviyo
Pros
Klaviyo is the best tool available for email marketing. I use it to send newsletters to my customers. The pricing seems fair enough and they do count with a free plan that they offer. Creating emails with it is quite simple and easy. You can customize it according to your requirements and make it more lively. The customer service is through email, but they always reply within 2 hours or less. It always delivers the emails to customers according to their time zones, which is amazing. I really like this product for many reasons.
Cons
In my opinion, they can reduce the price a bit, and gain more customers this way, because it is a great tool after all. Or they could make the pricing a bit more advantageous for their customers.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Carlos
Tuctoc.com, 2-10 employees employees
May 23, 2019
Best!
Best!
Pros
This system can easily be integrated with different other tools like Shopify. Make things so much easier for me. Creating flows is easy, and I really like this software as it has been quite the best out of those that I previously used. For me Klaviyo it is and hopefully it will always be.
Cons
I don’t see that as a con, but most of you might, so I better mention that it can be its cost, as it is quite pricey. For me I think that it is worth the cost, because it has amazing features and functionalities to be honest. I really like Klaviyo.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
10
Daniel
Utzy Naturals, 2-10 employees employees
May 15, 2019
Quite detailed
Quite detailed
Pros
This software is quite amazing. Its features and functionalities are quite detailed, you can customize it in any way you want. The tool is quite comprehensive. You need to be a bit tech savvy to be able to use all its functionalities completely and get the best of it.
Cons
For someone who is starting to use this system it is quite complex. It can be quite overwhelming at first, especially if you’re not a tech savvy. While setting up, it’s hard to know whether or not you check the right boxes that you might be needing for it.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
7
Jessica
Salted Orange Design, 2-10 employees employees
Apr 11, 2019
Filters
Adaptive and customizable
Adaptive and customizable
Pros
With Klaviyo, I was able to raise the average lifetime value of my customers by offering a very good email platform. Customizing emails is very intuitive and easy. The open rates were very high with this software. Theres an abundance of pre-built great templates that you can use to make great emails very fast. The perfect platform for eCommerce.
Cons
Quite expensive compared to other vendors offering the same things.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Anonymous
-, 2-10 employees employees
Aug 21, 2019
Great platform for eCommerce
Great platform for eCommerce
Pros
Klaviyo offers some really powerful features. Although, there is a learning curve, but once you get used to the roped, it is very useful. Really good templates for beginners and pros as wellMy go-to solution for eCommerce clients. It has robust automation tools, good templates and everything I need.
Cons
Their onboarding process could be easier They have tutorials but theyre fuzzy and should be made available with webinars being an option.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
8
Craige Hardel
Hardel Enterprises, 2-10 employees employees
Aug 20, 2019
Great self-responding tools
Great self-responding tools
Pros
Klabiyos amazing sales report system allows me to work much better with transactions. It offers seamless integration with external e-commerce services and several other marketing tools. The self-answering feature for emails is highly customizable.
Cons
Does not have spreadsheets to organize much of the data, which can be real issue since it makes the work more complicated. It does not work with shopping carts and has no function to manage work based on tasks. Instagram integration is slow.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Tasha
Columbia Sportswear Company, 1,001-5,000 employees employees
Aug 18, 2019
Overall great product
Overall great product
Pros
Klaviyo offers great features for analysis while working with investment return follow-ups. Plenty of marketing automation tools and email list system.
Cons
Multiple issues integrating with POS software, the platform either halts or collapses. Takes too much time. self-responders are constricting.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Kelsie
Bills Taco House, 11-50 employees employees
Aug 16, 2019
Strong ESP. Perfect for retailers
Strong ESP. Perfect for retailers
Pros
I have has the most wonderful working experience with Klaviyo. It is a powerful, intuitive, and revenue-driving email service provider, offering tons of features. Yet, even with all the complex functions, it is really easy to learn, even for a beginner. Klaviyo has an amazing support team always ready to help you enhance your performance with the software. From creating flows to segmenting your list, Klaviyo can do it all.
Cons
there are no negative sides to this. Some features are a bit confusing, but thats to be expected with that level of power.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Caitlin
Leg Up Marketing + Communications, 1 employee employees
Aug 15, 2019
Insightful real-time analytics reports
Insightful real-time analytics reports
Pros
Among the most outstanding properties of Klaviyo is how intricatel detailed its performance reports are. It offers flawless integraton with social networks, which allows us to keep better track of them. Klaviyo also includes a good email list management system.
Cons
It does not have enough templates for self-responders, so we must waste time working on creating our own.The platform does not allow working with spreadsheets, wich is a major drawback.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Eric
Landstar, 1,001-5,000 employees employees
Aug 12, 2019
Insightful real-time analytics reports
Insightful real-time analytics reports
Pros
Among the most outstanding properties of Klaviyo is how intricately detailed its performance reports are. It offers flawless integration with social networks, which allows us to keep better track of them. Klaviyo also includes a good email list management system.
Cons
It does not have enough templates for self-responders, so we must waste time working on creating our own.The platform does not allow working with spreadsheets, wich is a major drawback.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
9
Eric
Landstar, 1,001-5,000 employees employees
Aug 12, 2019
Good value for money
Good value for money
Pros
Klaviyo is easy to use. There is a list of pre-built templates ready to use.
Cons
Setting up promo code links is a little tricky as there are no quick buttons dedicated to creating them.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Christian
Schlumberger, 10,000+ employees employees
Aug 05, 2019
great marketing automation tool
great marketing automation tool
Pros
the software provides a feature-rich suite for email and marketing automation. It is easy to use, highly customizable and offers the ability to sync custom audiences to Facebook. They are always improving the software with extra features such as CLV data and creating back-in-stock emails recently, as an example.
Cons
Creating automated campaigns (known as flows) is a bit overwhelming, especially when editing a campaign there are chances you can accidentally delete things and mess the entire campaign up so you need to be careful and plan ahead what you are doing because of this.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Stuart
Treat Your Skin Ltd., 11-50 employees employees
Aug 05, 2019
Highly recommended
Highly recommended
Pros
Klaviyo offers the best automation tools. I never have to send emails to my customers or prospects manually anymore, Klaviyo does it for me. Its also super easy to customize any errors or flaws. Their customer service is truly outstanding.
Cons
I do have to say that this is the best email marketing tool I have tried so far. But it is highly overpriced.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Gabriele
Mintway Shop, 1 employee employees
Aug 03, 2019
Klaviyo
Klaviyo
Pros
Klaviyo is the best tool available for email marketing. I use it to send newsletters to my customers. The pricing seems fair enough and they do count with a free plan that they offer. Creating emails with it is quite simple and easy. You can customize it according to your requirements and make it more lively. The customer service is through email, but they always reply within 2 hours or less. It always delivers the emails to customers according to their time zones, which is amazing. I really like this product for many reasons.
Cons
In my opinion, they can reduce the price a bit, and gain more customers this way, because it is a great tool after all. Or they could make the pricing a bit more advantageous for their customers.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Carlos
Tuctoc.com, 2-10 employees employees
May 23, 2019
Best!
Best!
Pros
This system can easily be integrated with different other tools like Shopify. Make things so much easier for me. Creating flows is easy, and I really like this software as it has been quite the best out of those that I previously used. For me Klaviyo it is and hopefully it will always be.
Cons
I don’t see that as a con, but most of you might, so I better mention that it can be its cost, as it is quite pricey. For me I think that it is worth the cost, because it has amazing features and functionalities to be honest. I really like Klaviyo.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
10
Daniel
Utzy Naturals, 2-10 employees employees
May 15, 2019
Quite detailed
Quite detailed
Pros
This software is quite amazing. Its features and functionalities are quite detailed, you can customize it in any way you want. The tool is quite comprehensive. You need to be a bit tech savvy to be able to use all its functionalities completely and get the best of it.
Cons
For someone who is starting to use this system it is quite complex. It can be quite overwhelming at first, especially if you’re not a tech savvy. While setting up, it’s hard to know whether or not you check the right boxes that you might be needing for it.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
7
Jessica
Salted Orange Design, 2-10 employees employees
Apr 11, 2019