MassMailer Reviews

“Easy to use - great support system for Salesforce

Pros

Easy to use and the team is very supportive. Easy to work with and quick responses.

Cons

Replies can sometimes take up to 24hrs at the most.

“Highly Reccomend

Pros

We have been using this tool for a couple years now, This tool is constantly updated new features are constantly being added. Whenever support is needed they are quickly responsive and effectively resolve whatever is needed. We recently had an urgent need to send many more emails then we usually send and mass mailer team upped our limit within an hour. Currently I am loving the custom template option. Templates can be created within the mass mailer app and attachements can be added too. Originally we needed to be able to send mass emails to addresses in custom fields on a weekly basis. We needed a way to define the accounts that would be included in the mass email with many criteria. Mass mailer set us up quickly and whenever we needed extra help they were available right away. The user interface is very easy to use and provides many options. Best part is that we can manipulate who the sender of the email is and where the reply should be sent back to. The tool is very powerful and has so many options. They give great ongoing support, I would recommend this service to all.

Cons

We are looking forward to the mass SMS feature

“reliable and well-supported platform

Pros

I've been using this service for a few years now and my overall experience has been great. The support team was really easy to work with when we were getting set up. Since we went live, we've had hardly any issues. I'm looking forward to using it for even more things in the future. I definitely recommend this company.

Cons

I have nothing negative to mention. I love it.

“Absolutely essential for targeted outreach!

Pros

We use this tool to send focused emails to specific contacts. The feedback we get tells us exactly who we should call and even lets us know if someone has changed jobs. It's absolutely essential for our business. I get that it takes a little time to learn and maybe some parts could be more automated but I would still whole-heartedly recommend this software to anyone.

Cons

Little hard to learn but once youget the hang of it , everything will be so easy.

“mass mailer keeps on impressing!

Pros

The Salesforce integration and the main stuff we use it for is efficient, user-friendly and powerful. But what really sets Siva and MassMailer apart is their customer service. Salesforce can be a real monster to figure out but MassMailer's support is incredible for any question you have. They're head and shoulders above the rest.

Cons

This tool reliably delivers on its core promises. We did face a couple of hurdles, such as a tricky setup but the amazing tech support was always there to guide us to a solution.

“Flawless customer service

Pros

This app has been a great addition for us. The customer service has been excellent too! 10/10, I would recommend it.

Cons

There was nothing as such, maybe a little difficult to get hang of initially but over all it was a good experience. We don't think there was any issue.

“Works nicely with Marketing Cloud

Pros

It is a good complement to Marketing Cloud, especially if your email strategy involves nurturing different segments of your list.

Cons

nothing to change for me, its perfect!!

“It's part of my daily routine

Pros

Our organization uses MassMailer every single day and it's super valuable for how we operate. It's easy to use, has great tools for seeing how emails are performing and it just seems to keep getting better. I'd highly recommend it to anyone who needs a mass email solution.

Cons

No cons really, they are perfect for any businesses.

“Best support team!

Pros

Having all our mass emails sent and recorded right inside Salesforce is a huge convenience and the support team is one of the best I've ever had the chance to work with.

Cons

Honestly I don't have any dislikes but be careful with the filter logic.

“flexible & reliable for sending mass emails

Pros

It has been a great solution for us to send list emails from custom objects in Salesforce. Since we're an event-driven organization, we use it to talk to registrants before and after our events. The built-in analytics are awesome for seeing how our emails are doing. The Salesforce integration is smooth and being able to use it with custom objects has made our workflows so much smoother. Their customer service is also excellent & they're always responsive and helpful.

Cons

just a minor delay here and there otherwirse everything's been running smoothly and working as expected.

“One of the best tools I've ever used

Pros

The app was easy to install and simple to use. We had it installed and sent out our first mass email within hours which just shows how good the user interface is. I'd recommend using this over other similar products like Mailchimp and Brevo.

Cons

A big thing to remember is you can't use more than nine filters or it just shows a blank screen. Nothing really bothers me about this tool, I'm pretty satisfied with how everything works.

“Awesome tool

Pros

MassMailer is a great tool for targeting marketing emails to different clients and prospects. Its quite difficult to use but once you learn the system, it's pretty easy to operate in Salesforce and get things set up for future campaigns.

Cons

Haven't run into any problems yet though I'm still getting familiar with all the features.

“super efficient for targeted campaigns

Pros

I use this app to reach out to prospects and current investors by sharing articles, webinars and event invites. It's been really helpful! Our recent November webinar had the strongest turnout ever and we got the highest number of attendees.

Cons

I can't think of anything negative to say about it

“Massmailer has won me over!!

Pros

I've used it for several of my clients for years. It's easy to use, works great and has all the functions we need without a crazy price tag. The reports you get after sending an email are super detailed and they help us see what's working and even clean up bad email addresses. Any time I've needed help, their team responds quickly and fixes things. That's a huge reason why I always recommend MassMailer to my clients!

Cons

I haven't come across any major issues so far.

“Give it a try, you'll be a fan

Pros

Salesforce's built-in emailing is very limited and their quote for Marketing Cloud was ridiculous compared to that this is a much more user-friendly platform and Siva has been very helpful whenever we need assistance.

Cons

My only small complaint is with the A/B testing and I wish I could see the open and click rates right in the app without having to download a report. But other than that, this is an amazing product! I use it all the time and I love it.

“Such a handy tool to have

Pros

It's easy to use and very user-friendly. The customer service is also great!

Cons

cant think of a single negative point. My entire experience from start to finish was positive.

“Great customer service & lots of high-end features

Pros

We need to use data from custom objects every single day and this tool makes it easy to handle those complex relationships. I also like how we can organize our email templates. As the admin, it's simple for me to add and remove users and finally whenever we have a question, we get a quick answer and they even offer helpful webinars.

Cons

I cannot think of any real criticisms. It consistently does what I need it to do.

“my favorite app for email marketing !!

Pros

It has been a game-changer for our email marketing. Its so easy to create campaigns and the analytics give us great insight into what people are opening and clicking. The customization options are top notch, so we can really tailor our messages. Their customer support is also fantastic and they're responsive and actually solve our problems quickly. If you're looking for a reliable email marketing tool, you should definitely consider it.

Cons

I do not have any specific complaints as my whole experience was fantastic.

“got email troubles? Massmailer fixes them

Pros

I really like the features this app offers. They take great care of their customers and make sure we can meet all our mailing needs right inside Salesforce. I'd definitely recommend this app to anyone who needs a powerful solution for complex mailing requirements.

Cons

Everything is working perfectly for me so far. It is handling all my tasks without a problem.

“Reliable mass email tool

Pros

I appreciated Siva's patience while we were figuring out if this app was the right fit for us. It turned out to be a great tool and it's very user-friendly.

Cons

So far I have not discovered a single thing that I don't like about the service.

“The support team is great :)

Pros

It's always a pleasure dealing with this platform. Any questions I have are answered super fast.

Cons

Well I am not sure what to say as I didnt have a single negative experience.

“efficient high-volume email tool for Salesforce

Pros

This is an efficient tool for sending massive emails in our Salesforce system. And the technical support? A perfect 10/10.

Cons

its truly high quality and I have not run into any issues whatsoever up to this point.

“TOP NOTCH product with great support team

Pros

We signed up with this tool to send transactional emails to our B2B customers. Once we got started, we realized it was mainly built for marketing emails and my dev team hit a bunch of roadblocks. We just kept sending tickets to their support asking for new features, fully expecting them to eventually tell us "no, we can't do that." But they never did! They took all of our enhancement requests, built them quickly and never messed up our timeline. It's now running perfectly in production. I'd give more than five stars if I could!

Cons

I cannot point to any particular feature that I dislike about the product.

“Really amazing support

Pros

First off, this app works great for what it's meant to do. We've been using it for over five years and have never had a problem sending emails. It has so many options it can feel a bit overwhelming at first but the documentation is good and their support is always quick to help. The team has even reached out during big updates to help us understand new features and make our setup better.

Cons

Have not come across any drawbacks so far. My experience using the platform was great.

“perfect tool for efficient outreach

Pros

I use it to run all our bulk email campaigns directly from Salesforce. It lets me schedule emails, track their performance and customize templates easily. What's great is that it ensures our emails actually get delivered, keeps us compliant with regulations and provides really detailed analytics. For me it's just a reliable tool that consistently delivers results.

Cons

No complaints. It is excellent. I switched from a much pricier service and it performs just as well in every aspect.

“It works incredibly well

Pros

This app has been very helpful for our team. If you need more than Salesforce's basic email, this is an awesome tool to have. It makes adding email capabilities to custom objects so easy! The tech support is also fantastic and they're always ready to help and make sure everything runs smoothly. I highly recommend it!

Cons

its very easy for anyone to pick up and use, I have any complaints to share

“User-friendly & automates tasks perfectly

Pros

We have a pretty unique sales model and could never find an easy way to automate our emails. MassMailer finally filled that gap for us. Now we can target customers in a really specific way using cross-object filters and contact roles. It has saved our enrollment and student accounts teams a ton of manual work.

Cons

I dont believe I have any negative feedback to share about my experience.

“it fixed all our issues

Pros

I've been using this app for over a year now and I can't recommend it enough. Its mailing power is better than any other app or website I've ever used. The spam rates are INCREDIBLY low. All the reporting is extensive, detailed and easy to use. I honestly couldn't run my high-volume department without this app!

Cons

There is nothing about this service that I dislike as it was extremely convenient for my needs.

“integrated email solution

Pros

This has been a perfect fit for our email needs. It blends right into our workflow and makes everything easy. The platform is simple and just works without any issue. The support from the team, especially Siva is outstanding. He helped us move all our emails over to Salesforce smoothly and was there to help with every step. In short, it's a no-fuss solution that you can also build out to fit your specific needs. It does the job well and the support is always there when you need it.

Cons

I cannot really think of a downside. While other services might have more advanced capabilities, this site is perfect if you want something simple and direct.

“Ideal add-on for sending mass emails

Pros

This tool is so easy to use and their customer support is excellent. My favorite part is how well it can filter contacts to find our exact target audience for every mass email. We also love all the tracking and trending options it gives us.

Cons

One thing I noticed is that the platform does not support uploading a document and then making edits to it directly.

“this tool fills a major void for us

Pros

Its very user friendly and the team behind it has been incredibly helpful and easy to get a hold of. If you need more than what Salesforce's basic mass email functions offer, this is your solution.

Cons

Honestly I have not noticed anything that I dislike.

“Superb email tool!

Pros

This is one of the best email solutions for Salesforce we've found. They work with you directly for the integration and setup which is a huge help. We use it to send about 200,000 emails a month and it works perfectly for that, especially with SendGrid as the backbone.

Cons

I cannot come up with any complaints at the moment. The whole platform has been very simple to understand.

“feature-rich and easily configured solution

Pros

I really like all the features and options this app gives you. It was easy to get everything configured and set up before we started using it for real. I'd definitely recommend this app to anyone trying to solve their mailing headaches.

Cons

Nothing in particular is coming to mind for me right now when it comes to cons.

“Great product

Pros

It works great right inside Salesforce. The best part is the owner, Siva really stands behind his product and makes sure his customers are happy. I highly recommend it.

Cons

My experience has been great and I do not have any negative feedback to offer right now.

“Latest updates are a win for B2B marketing

Pros

This is a solid solution. It has features that Pardot is missing especially for better B2B email deliverability. Honestly, it's better than anything else we've tried.

Cons

I have not found any downsides yet. I truly like how simple the app is, with its clean layout and minimal clutter.

“Best email app made for small business needs

Pros

Our company recently switched from MailChimp to MassMailer and Siva worked with us every step of the way. He gave us demos, answered a million questions and even met with our team to help with the setup. He's still helping us streamline things. There is a steep learning curve like another review mentioned but Siva has made a bunch of tutorials. We've also submitted help tickets and reached out to him directly for trickier stuff and he's always been super responsive. Building templates in it is similar to MailChimp and you can use HTML if you need to. Our customers have given us positive feedback and the campaign analytics are extremely useful and accurate.

Cons

I could not really find any faults as for what I needed, it worked perfectly.

“gets the job done

Pros

This is the perfect tool for a small to medium company. The support team was there to help me with every single step, so I could just focus on my marketing.

Cons

There is honestly nothing! I truly cannot think of a single complaint. In short I am a big fan of this software.

“Definitely a worthwhile product

Pros

We have been using it in our organization for quite a while now and we find it to be a very useful tool.

Cons

So far I have not discovered a single feature or aspect that I dislike.

“ultimate solution for easy email campaigns

Pros

MassMailer is an extremely user-friendly tool and a vital resource for our team. The interface is so friendly, it makes running email campaigns simple. On top of being easy to use, it simply meets all of our different email marketing needs. The support team is fantastic and they respond quickly and fix any issues right away which makes everything seamless. Everyone on my team who uses it loves it.

Cons

My entire experience was flawless and I absolutely loved it! I genuinely cannot think of a single problem.

“it's amazing

Pros

It works exactly like it's supposed to. Totally worth the price.

Cons

I still have not come across anything negative. It is incredibly simple for me to operate.

“Beats all other autoresponders

Pros

This is by far the best autoresponder for Salesforce! We tried multiple ones with no luck until we found it. It has every feature you could need and the staff and customer service are very professional and crazy fast to help with any problem or training. Highly recommend!

Cons

No complaints at all as this is the simplest way for both you and your clients to sign things. The automatic notifications it sends throughout the process are also a great touch.

“a total game-changer for our sales reps

Pros

My company, MNI has been partnered with MassMailer for a couple of years now and we keep seeing sales growth and success that comes from using this smart tool. It's a must-have add-on.

Cons

I have not faced any sort of trouble.

“fantastic built-in email tool

Pros

Its exactly the right tool for us. It can do so much and I'd totally recommend it. The support is also great!

Cons

I didnt run into any problems or find anything I disliked during my experience.

“Good tool

Pros

Our company used it for years. I have to say, their service was much better than the competition and they were always responsive and super helpful.

Cons

For the most part, it was pretty simple but it took a bit more time to learn than other tools out there. Building emails also felt a little limited, so we often created our own HTML and used that instead of their templates.

“Excellent solution so far!

Pros

I am a huge fan of this tool. I've been part of a few teams that set it up and I'm always amazed at what it can do. We had this one tricky problem where we needed to send automated emails based on specific records, log them and send copies to other people. This tool is both affordable and powerful, perfect for simple or really complex tasks. The support is fantastic..

Cons

For my own purposes, I have not found any downsides.

“feature-rich & user-friendly tool

Pros

Everyone at my firm finds this tool very helpful. I'm the new admin and even I found it easy to use. The setup screen is really smooth. I had to contact support a couple of weeks into the job and they got back to me right away! Oh and you gotta check out their YouTube channel & it's full of easy-to-follow training videos.

Cons

Up till now I have not found a single aspect that I dislike. The service matches exactly what I needed.

“reliable app with fantastic support

Pros

I needed an app to make building HTML drip emails easy for my non-technical team. I've been using it for a couple of years now and I am really pleased. It's so easy to use that my marketing team handles the emails and it's very reliable & never broken. Whenever I'm stuck on a merge code or have a Flow question, they get back to me the same day. Highly recommended.

Cons

Nothing in particular stood out as a negative. The simple design made everything easy to figure out and use.

“Best app with even better customer service

Pros

This app is so well thought out and efficient. They're always making it better with new upgrades, support has been amazing, going above and beyond from the moment we installed it. They reply quickly and are always ready to help or look into an issue himself. Theyve also given us tons of resources to make everything clearer.

Cons

Hmmm... I am trying to think of something I didn't like but nothing comes to mind.

“great help & a great tool

Pros

Customer service took the time to properly train us and get us up to speed. The app itself is simple to use and has a lot of features. I also love that we get quick replies whenever we need help troubleshooting. It's been a great experience so far.

Cons

The tool is so simple and user friendly that I do not have any cons. Overall it is perfectly functional for getting documents signed.

“Awsome support & easy-to-follow training

Pros

This is a native mass emailing tool that has everything we need for our industry. It's the perfect fit for doing professional work in this area.

Cons

No specific complaints come to mind.