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Wix Website Builder Reviews

Claimed

Claimed

Total 3136 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

27%

3

Stars

7%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A
Anonymous

Entertainment, 51-100 employees

More than a year

5.0

“easy to work with”

Pros

I found it to be very beginner friendly and simple to work with. The drag and drop editor makes it possible to build a polished, professional looking website without needing any coding skills. Its templates look modern and attractive and the customization options give you a lot of freedom. It also includes strong e commerce and membership tools which are really helpful when your business starts to grow.

Cons

At times the site can feel a little slow especially when pages have a lot of heavy content. The cost can also add up quickly once you start adding more advanced features. Also after selecting a template moving over to a completely different one is not very convenient.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

PA
Portia Asante

Health, Wellness and Fitness, 500+ employees

Free Trial

5.0

“for beginners!”

Pros

Getting a site up and running with the software feels very easy especially if you're new to building websites. You don't need any coding skills and the drag and drop editor makes the whole process feel simple and approachable. It also comes with plenty of templates so it's quick to pick a design and start building right away.

Cons

Occasaionally the software can feel a little restrictive if you're looking for more advanced customization options. Another downside is that once you've selected a template changing it later is difficult unless you rebuild the site from scratch. The pricing can also become expensive when you start adding extra features.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

AW
Angela Willie

Consumer Goods, 11-10 employees

More than a year

5.0

“What a tool!”

Pros

Has been an absolute win for me. As both a designer and an entrepreneur, visuals matter a lot to me but coding definitely isn't my strength. I've used this software for my portfolio as well as a few startup projects and the sites consistently come out looking polished and beautiful. The drag and drop editor lets me place things exactly where I want them which gives me complete creative control without having to touch code. The value is also excellent especially with a free plan that's genuinely useful when I want to test ideas before fully committing. Other than that the AI tools and marketing features handle a lot of the work for me. I especially love the galleries and AI assistants because they help everything look professional without adding stress. Even their customer support has been great! Always friendly, supportive and ready to help whenever I need something. For creatives who want a stylish, premium looking website without becoming programmers this feels like the best option available!

Cons

My only real complaint is that the editor can sometimes feel a bit slow or slightly buggy when I'm building a very detailed page, probably because it includes so many features. It hasn't been serious enough to stop me from using it but if the builder were a little faster and more responsive it would feel nearly perfect.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DA
DOUG ABRAHAMS

Entertainment, 1-10 employees

More than a year

5.0

“efficient setup”

Pros

Everything about the product has matched what was advertised. It's simple to use, works efficiently and gets the job done without any trouble. The customer service is also very accessible, quick to respond and genuinely friendly which has been a huge help for me.

Cons

For now I really don't have any downsides to mention. My experience with the software has been consistently positive.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EVJ
Evelyn Vela Jimenez

Photography, 1-10 employees

Less than a year

5.0

“accessible platform”

Pros

Right from the start the drag and drop editor feels very accessible so putting together a professional looking website is possible even without any coding knowledge. The wide selection of templates is a big advantage and the App Market adds a lot of value by letting you include features like bookings or online stores.

Cons

After you pick a template switching to a different one is not very convenient because you often have to rebuild the content. On top of that page loading can get a bit slow if the site is packed with too many animations or large images.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

SD
Sara Donnelly

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0

“diverse selection of templates”

Pros

There's a huge selection of templates and design features on the platform and the different membership tiers make it a good fit for just about any office's needs.

Cons

Getting started was a bit challenging because learning all the design tools and building a site from scratch took some time. Once I got used to how everything worked though it became much more manageable.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AO
Anne O'Roake

Insurance, 11-10 employees

More than a year

5.0

“professional sites without overspending”

Pros

Excellent value for the price and having a few free options available is a nice bonus. The tutorials and built in automation really help put together a professional looking website in a short amount of time.

Cons

There is some training included but I still had to use a third party course to fully understand the steps and get the site looking exactly the way I wanted.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CW
Carrie Walker

Writing and Editing, 1-10 employees

More than a year

5.0

“Make websites without web design skills”

Pros

I have no background in web design whatsoever yet I was still able to put together a beautiful site using the tools they provide. If I could manage it just about anyone probably can!

Cons

A few parts took more effort to understand especially pop ups. I also needed some help getting certain embedded documents set up properly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AP
Alissa Pfistner

Transportation/Trucking/Railroad, 1-10 employees

More than a year

5.0

“clean visuals”

Pros

Adding and managing videos and images with the software is really easy. The tools are simple to work with and the final result looks clean and professional even without much technical knowledge.

Cons

Some features stay locked unless you upgrade and the customization options can feel a bit limited compared to more advanced platforms. The extra add ons can also make it somewhat expensive.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

LW
Levi Weert

Professional Training & Coaching, 1-10 employees

More than a year

5.0

“Constant updates”

Pros

Whenever I've needed assistance the customer service team has been really helpful. The team behind the software also keeps improving the platform which helps me provide a better experience for my own customers.

Cons

The biggest frustration has been that my emails keep landing in spam instead of people's inboxes. I even tried paying for Mailchimp but when I attempted to integrate the app, it crashed my site and left it down for more than a week before I was able to get everything working again. This whole issue could have been avoided if emails sent from them were delivered to the inbox rather than spam.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

NC
Nick Couture

Banking, 500+ employees

Less than a year

4.0

“so reasonable”

Pros

Gives you a lot of control when it comes to managing the finer details of a website. It's fairly simple to work with and the pricing is pretty reasonable compared with other platforms.

Cons

Compared with some other apps I've used this feels a little less accessible and the design options aren't quite as visually appealing. I've also run into a few bugs here and there though nothing serious enough to make me stop using it.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

JW
James Wilson

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0

“great support for beginners”

Pros

As someone new to building websites this has been a really good fit. The customer support is excellent and the platform is simple to use which makes it ideal for beginners like me. It has also been incredibly helpful for small charities like ours giving us a way to create a website that raises awareness and offers potential funders a place to learn more about what we do.

Cons

Honestly I do not have any real complaints. If anything I would just appreciate a bit more training so I could make better use of the many features that are available.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

NH
Nancy H

Transportation/Trucking/Railroad, 1-10 employees

More than a year

2.0

“frustrating support and payout issues”

Pros

Selling directly from the website was a big plus! The platform is well organized, user friendly and very simple to work in. Making updates to the site was extremely easy and I never needed any coding knowledge to handle edits myself. If I were judging this as only as a website builder, I would honestly give it 5 stars.

Cons

Customer service was by far the worst part. We bought an existing business that was already running on the platform and it was incredibly difficult to figure out why certain things were happening like payouts still being tied to the previous owner's EIN. Reaching support was a challenge on its own because you had to know the exact wording to use with the AI chatbot or it would just keep sending you in circles through help articles. The only way to speak with a real person was through a very hidden support button. Once we finally got in touch with someone we asked about changing how certain SOP related functions worked especially since payouts were still going to the former owner even after the business transfer and the answer we got was that we needed to contact every customer individually and reset their payment details in order to receive that money. We have more than 400 clients so that was completely unrealistic. We also tried to get a clear breakdown of what we were actually paying for on the platform including subscriptions, email add ons, user add ons, surcharges and other fees but nobody could give us a direct answer. Eventually the problems piled up so much that we decided to move our subscriber operations to another platform. We are still keeping this as the website host though.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

TT
Tami Thorsen

Individual & Family Services, 1-10 employees

More than a year

5.0

“Premium features”

Pros

Using the premium features has been a genuinely enjoyable experience and the customer service has impressed me just as much. Every agent I've dealt with has been highly well informed about everything the platform offers, easy to reach, clear in their explanations and incredibly patient and understanding while guiding me step by step over the phone or through live chat.

Cons

It's difficult to come up with much to dislike. If I had to point out one thing I'd say I wish there were more options to make changes to my website from my phone instead of needing to use my computer for most edits. Still it's not a major issue for me.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Financial Services, 500+ employees

Less than a year

5.0

“Quick setup”

Pros

Building a site with this software feels very easy even without any technical background. The templates are flexible, the setup process is fast and the drag and drop editor works really well. It also offers strong visual design options so putting together a polished looking website doesn't take much effort.

Cons

A few parts feel a bit restricted unless you upgrade to a paid plan and bigger websites can start to slow down. Some of the more advanced tools are somewhat difficult to use and take a little time to figure out.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

AOD
Atangabua Obed Destine

Computer Software, 1-10 employees

More than a year

4.0

“fast launch with polished templates”

Pros

Does a really good job when the goal is to get a professional looking website live quickly. The drag and drop editor, large template selection and built in SEO features make it a strong option when a client needs an online presence without going through a full development process. For early stage landing pages and product showcases, it continues to be useful and we still rely on it for certain types of projects.

Cons

From a software development company's perspective we often run into the limits of what the platform can support. Custom features, more advanced integrations and deeper performance tuning are restricted compared with fully custom built solutions. Since the platform has a fairly closed architecture, moving away from it once you've outgrown it can be difficult. It also isn't a good fit for the dynamic web applications we typically create for clients.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

7

NW
Nino Walton

Apparel & Fashion, 1-10 employees

More than a year

5.0

“ALL in one”

Pros

Really stood out to me for its user friendly interface and strong design flexibility. I can build a professional looking website, manage content and take care of business tools all in one place without needing any advanced technical skills.

Cons

One thing I liked least about the software is that after picking a template changing it later is difficult without having to rebuild parts of the site. On top of that some features and settings can be a bit hard to locate which ends up slowing the workflow down.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

JB
John Brodeur

Non-Profit Organization Management, 51-100 employees

More than a year

5.0

“love the member features”

Pros

Having all these tools in one place has been a huge plus and the customer support has been excellent too. From visitor announcements and members only pages to collecting dues from members, it really helps us manage everything much more efficiently. I also appreciate being able to update the site whenever we need to. Absolutely love it!

Cons

The only thing I wish were different is not having to keep an eye out for discounts although I should mention that once I contacted customer service, the process was pretty painless. The frustration was really only there before getting in touch with them.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

JC
Joel cheung

Accounting, 1-10 employees

More than a year

5.0

“powerful time-saver”

Pros

Using this has been a real time saver. It's very simple to work with and the AI features can automatically post to social media which cuts down on a lot of manual effort. It also helps with writing content which makes the whole process even more convenient.

Cons

Only problem is that the interface doesn't feel very accessible at first so it takes some time to learn. Saving pictures and using the image browser can also be frustrating and harder to manage than expected.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

10

A
Anonymous

Construction, 1-10 employees

Free Trial

5.0

“Many site design options”

Pros

There are lots of features built into their websites that let you change and manage how you want your site to look along with the options you want to offer your customers.

Cons

I haven't come across any issues yet. If something does come up I feel confident their team will be there to help resolve it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10