Wix Website Builder Reviews

“powerful features”

Pros

I've been using this for years and the products along with the customer service have consistently been excellent. This time around I received an amazing response from the first customer care representative I spoke with, who offered really helpful guidance and advice. During my second interaction I also got outstanding support from another representative. Big thanks to both of them!

Cons

Designing can occasionally take a bit of extra care and patience but overall the platform offers excellent features and makes it very convenient to set up the design, shop and payment options. I really have no complaints about that.

“liked the tool”

Pros

Having the paid version has been really worthwhile because the live chat customer service is excellent. Being able to reach a real person for help makes a big difference and honestly I don't think I could manage without that kind of support.

Cons

The problem is that it tends to make my computer run very slowly while I'm working in it. On top of that switching between the desktop and mobile versions in the editor is quite awkward which makes the whole process frustrating.

“fast setup without coding”

Pros

Getting a website live with this software is very easy which makes it a solid choice for anyone who wants to launch a site without a lot of trouble. It doesn't require any coding knowledge so beginners can jump right in and start building.

Cons

Like with a lot of website builders it's still possible to accidentally create a site with some responsiveness issues. That usually happens when you're not very familiar with web design basics and you move too far away from the standard templates the platform provides.

“user friendly tools”

Pros

Has been a really positive service for me especially because their customer support is excellent. Whenever I've needed help the team has been responsive, well informed and quick to sort things out efficiently. The platform is also very user friendly and simple to work with.

Cons

A difficulty I've run into is that some of the more advanced configurations like setting up search results functions, are not very easy to handle on your own. In those cases you often end up needing expert help or a workaround to get everything working properly.

“versatile features for my business”

Pros

Comes with a lot of useful features for my service based business and it also includes the functions I need to offer online courses.

Cons

Something that gets a bit confusing is that the shopping cart and services features work differently so I end up using Products for services I sell just so I can create the discounts I need.

“quite reliable”

Pros

Starting off with it is very easy and you really do not need to be a professional to use it well. The platform feels very user friendly overall and everything works fine for what I need.

Cons

The only drawback I've noticed is that actions can feel a little delayed after clicking. I just wish it responded a bit faster even by about a second.

“free builder”

Pros

Building a landing page or even a full website is very easy. I reached out to support when I needed to add a feature to my wedding website and they fixed it very quickly. You don't need any coding knowledge to get started and the fact that there's a free option makes it even better.

Cons

If you need access to more advanced features the pricing plans feel a bit expensive. Other than that everything worked well for me.

“flexible platform with constant upgrades”

Pros

One thing I really appreciate is how flexible the platform is. It keeps getting better with continuous updates and whenever issues come up they can usually be resolved pretty quickly. The custom coding features have also improved steadily over time which makes the platform even more capable.

Cons

A few types of customization are still hard to pull off especially when it comes to more complex ecommerce logic or connecting custom payment gateways. Even with that I'm very happy overall with the tool.

“valuable tool”

Pros

It has been dependable for me and consistently gets the job done! It gives really good value for the price and once you spend a little time with it, the platform is easy enough to figure out on your own.

Cons

The newer AI bots feel too generic and honestly are not very useful. On top of that some apps can interfere with how the site functions.

“plenty of templates”

Pros

There's a solid range of templates available right away and adding your own content is easy since you can just drag and drop modules onto the page. On the 2 year plan it ends up costing under PS10 per month which feels like good value.

Cons

Some parts of the editor can be a bit confusing and I ran into a few small glitches here and there. The biggest difficulty for me was working with modal overlays since there don't seem to be many manual controls for adjusting them.

“free templates but glitchy”

Pros

Choosing this for building my website made sense because it was free and came with plenty of templates to work with which I really appreciated.

Cons

I originally picked this option because it was free for website development but the free version turned out to have a lot of glitches that kept needing to be fixed.

“helpful guides”

Pros

Starting off with the platform is very easy and it's simple to understand how everything works. They also offer helpful guides for using the website and whenever extra assistance is needed, you can contact support.

Cons

The support team isn't available 24/7 although they are very helpful when they are available. It also runs into occasional errors that the site doesn't always detect.

“good for beginners but restrictive”

Pros

Works well thanks to its user friendly drag and drop editor, a wide range of template options solid e commerce and marketing tools and helpful support. It's a good fit for beginners and smaller websites.

Cons

A few downsides include: you're locked into the template you choose, site speed can sometimes be an issue, advanced customization feels limited and premium features can get expensive.

“support comes through”

Pros

Whenever I've needed help the customer service has been outstanding! The support rep stayed on chat with me and walked me through the changes I needed to make so I could fix the issue.

Cons

I still run into bugs and payment problems which gets pretty frustrating. It's also a bit annoying having to reach out to customer service whenever a renewal payment doesn't go through.

“soo approachable”

Pros

Even if tech isn't really your thing it is very approachable and simple to work with. The software comes with plenty of features and tools that make building and managing a site easy and the customer service has also been very helpful.

Cons

Over the past few years the pricing has continued to climb and once you become dependent on the platform, it feels like you're pretty limited in what you can do outside of it.

“positive experience”

Pros

Whenever an issue comes up the customer support team is really helpful. They understand the problem right away and provide the right solution quickly and the image-based guidance makes everything even clearer.

Cons

There are still some bugs and a few limitations with customization. Even though it is much better than WordPress in many ways, it offers fewer customization options when compared with WordPress.

“shout out to their reps!”

Pros

OMG thank you so much! It is incredibly frustrating trying to make changes to a website when the AI and automated replies are incomplete or just wrong. Their rep was absolutely AMAZING. They took the time to walk me through everything in chat, explained it clearly in a way I could screenshot and helped me find exactly where I needed to go. They even came back to check on me so I wouldn't lose the feed. This is honestly the first time I've ever been this happy with online support from any company. If I ever run into another issue I will ask for this one representative again. THANK YOU for helping me today. I am beyond impressed by the level of service.

Cons

Simple tasks still don't feel very user friendly. I'm an artist not a website builder so I really wish the platform leaned more into true drag and drop functions and made the task buttons much easier to locate.

“great platform”

Pros

From the platform itself to the outstanding customer service everything has been excellent. Building a webstore is very user friendly and being able to get personal support from a real person has been unmatched.

Cons

My only regret is not finding it sooner. I truly haven't had any complaints during my entire experience using the platform over the past 6 months.

“reliable storefront”

Pros

Running my business on this software has been a very positive experience. The platform is user friendly and lets me add my full product catalog into the ecommerce database without trouble. I've been using it for a long time and honestly I wouldn't look elsewhere because it already covers everything I need. I recently ran into an issue and had to contact support. The AI chatbot didn't really get to the root of the problem but it did connect me to David who then helped me reach Majestic in advanced billing. They resolved everything very quickly. Once I got past the chatbot the customer support was excellent.

Cons

Something I'd really like to see is a tiered discount for premium subscriptions. If someone has a second, third or fourth business with premium plans, it would be nice to get some kind of price break. I realize most users may not be managing multiple businesses but I have three already and I'm working on a fourth. A little discount for multi business users would definitely help the bottom line.

“superb support and quick fixes”

Pros

Customer support has been excellent. When I ran into an issue they resolved it the very same day and the representative was very patient throughout the whole process.

Cons

The issue is the lack of an upgrade option for business email because of Google's setup. It would be much more convenient if upgrading to a higher Google tier were possible.