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Wix Website Builder Reviews

Claimed

Claimed

Total 3136 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

27%

3

Stars

7%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

DE
Danielle Evans

Mental Health Care, 1-10 employees

More than a year

5.0

“review for software”

Pros

Starting with this has been such a positive experience because there are so many templates to choose from when building a website. I also love that it is so affordable for the level of quality you get. Being able to create landing pages for ads and link them directly to another page on my site or even to a booking page embedded within my website has been incredibly useful. I would absolutely recommend it especially to anyone just getting started since it is very user friendly and simple to work with. You can personalize everything with your own photos and videos, contact customer support without much trouble and log in anytime to make updates whenever you need to.

Cons

At times it can take a bit of extra effort to get everything looking exactly how you want especially if you are very particular about the details. I have also run into occasional bugs on both the mobile app and the website where I need to reload a couple of times before I can access my site.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

KS
kunal sai

Architecture & Planning, 1-10 employees

Less than a year

4.0

“Very easy”

Pros

Creating a website used to seem overwhelming to me but this software made the whole process feel much more approachable once I got into it! The biggest plus is that you don't need to be a designer or know how to code to build something that looks polished and professional. The drag and drop editor feels natural to use since you can place elements where you want them and they stay there. I picked one of the many available templates and customized the colors and fonts to fit my brand in roughly an hour. I also really appreciated the built in SEO checklist which gives clear step by step guidance on what to do to improve visibility on Google. That's especially helpful if SEO isn't your area of expertise. It does have a couple of limitations though. Once you commit to a template and start building, switching to a totally different one means starting over so that decision matters a lot early on. The mobile version can also need some manual adjustments after finishing the desktop layout to make sure everything looks right. Even with those minor troubles it has been a dependable and enjoyable platform for launching a business website quickly.

Cons

While it is approachable overall, a few things start to get frustrating when you move beyond a basic site. The biggest issue is the template lock in. After you choose a template and begin adding content, you can't switch to a completely different design without rebuilding the site from the ground up. You can still adjust things like colors and fonts but the core layout stays locked in place. Another downside is the amount of mobile editing that's often required. It does generate a mobile version automatically but it usually isn't fully polished so you may end up spending quite a bit of time in the Mobile Editor shifting elements around so they don't overlap or look awkward on smaller screens. Performance can also be a concern. Since the drag and drop system relies on fairly heavy code to allow that level of design freedom, sites can sometimes load more slowly than ones built on leaner platforms or with cleaner code especially if you use lots of large images or animations. The plan structure has its own limitations too. Some entry level paid plans still offer fairly limited storage and if you want to remove the branding and connect your own domain, you'll need to upgrade to a higher tier plan which can feel pricey compared with basic hosting options. Other than that the huge number of buttons, apps and design settings can be a little overwhelming for a complete beginner. With so many choices and the freedom to place elements anywhere it's pretty easy to feel stuck or accidentally throw off the layout.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

8

Functionality

6

KM
karen meehan

Cosmetics, 1-10 employees

More than a year

5.0

“patient support saved the day”

Pros

After running into two fairly complicated website issues I got truly outstanding help from their representative. She stayed patient the whole time and walked me through everything step by step for well over an hour. Thanks to her support both problems were fully fixed and I'm absolutely thrilled with the outcome. Ten stars for their customer service!!

Cons

The problem appeared completely out of the blue and wasn't something I had ever dealt with before. I could tell right away it was going to take a lot of time to sort out.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CA
Clare Adams

Publishing, 1-10 employees

More than a year

5.0

“So convenient!”

Pros

Getting around the software feels pretty easy even without any web development background especially now that the Harmony Editor and AI tools are built in. There are also plenty of templates and ready made design elements available which makes building pages much more convenient.

Cons

Something to watch out for is that the native payment system doesn't support multi currency and I only discovered that after setting everything up. If that matters for your business you'll need to rely on a third party payment app instead.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

GGC
Gianpaolo Gabancho Carrion

Design, 1-10 employees

Free Trial

3.0

“guided setup but limiting”

Pros

It's easy to use even for someone who has never worked with front end code and especially helpful for a client who wants to be guided step by step through the whole process in a way that feels manageable.

Cons

It can be quite restrictive in many ways and doesn't leave much room for creative freedom but as a website building tool for people who don't know how to create sites manually, it can still be a decent starting point.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

AT
Andie Toderovitz

Writing and Editing, 500+ employees

Less than a year

3.0

“customizable but needs modernization”

Pros

Gives a lot of flexibility for building a website without costing too much. It's also useful that the platform includes blog post creation and point of sale features in one place.

Cons

An area where it could improve is modernization overall especially with stronger AI integration to make the experience better.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

JB
Jennifer Bell

Dairy, 101-500 employees

More than a year

5.0

“Valuable software”

Pros

Right from the start this app has felt like excellent value for the price. It comes with pretty much every feature you could want and whenever a bug or issue comes up, customer service takes care of it without any trouble.

Cons

I do not have any real complaints about the app because it has consistently treated me well. On the rare occasion I have run into a small hiccup, customer service has handled it quickly and without any problem.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

TH
Trisha Healey

Arts and Crafts, 1-10 employees

Less than 6 months

4.0

“flexible layouts and fair pricing”

Pros

Feels very user friendly and it comes with a lot of layouts that can be customized to fit different needs. There are also plenty of affordable plans along with more advanced options if you need something with deeper features.

Cons

Making changes to an existing layout can be somewhat inconvenient at times. Also some of the lower-cost plans do not make it very simple to integrate payment options for e-commerce.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

TK
Taylor Kerelluke

Individual & Family Services, 1-10 employees

More than a year

3.0

“good templates, frustrating mobile editor”

Pros

As a reasonably priced website builder and domain hosting option, it works well for small businesses. The page templates are fairly simple to customize and it's possible to build a polished, professional looking website on your own without much outside help.

Cons

Switching back and forth between the desktop and mobile editors gets tedious and the platform has quite a few glitches. It's common to need to refresh the page while editing and making the mobile version look as polished and professional as the desktop version can be difficult.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

6

Functionality

5

FH
Fiza H.

Luxury Goods & Jewelry, 1-10 employees

More than a year

5.0

“Great customer help”

Pros

Building a website has been a really positive experience! The platform is easy to use, the websites come out looking great and the customer service has been super prompt whenever I've needed help. I'll definitely keep using it for any future websites I create.

Cons

One limitation is that you can't link multiple Instagram accounts to different pages on the same website. If a site includes different business areas with separate Instagram accounts, there really should be a way to connect each one properly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KS
Karan Swaich

Real Estate, 1-10 employees

Less than 6 months

5.0

“excellent experience”

Pros

It has been an excellent experience to build a website using this software! The design tools are really helpful and both the customer support and AI support have been outstanding. I'd definitely recommend it to anyone wanting to create a website without much experience since it makes the whole process very simple :)

Cons

I haven't run into anything negative to mention at this point. The website is fast, responsive and the AI features have been excellent.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MA
Manos Alexakis

Accounting, 1-10 employees

Less than 6 months

5.0

“Perfect!”

Pros

Out of everything I've used this has been the best overall and the real human interaction is especially excellent.

Cons

The AI bots can be very annoying and that's the only issue I can point out for now.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

LK
Liz Karschner

Marketing and Advertising, 1-10 employees

More than a year

3.0

“frustrating chat timeout policy”

Pros

The builder is simple to use but maybe a little too simple since people without much experience can end up making sites look odd or work improperly. Also being able to place elements almost anywhere might be a huge plus for some users while for others it can be really frustrating.

Cons

Something that really needs to change is the chat support timeout. Giving someone under two minutes to respond before ending the chat is ridiculous when you're trying to get help especially when the technician can disappear for five minutes or more. Customers need more time to reply. I was actively typing and almost got kicked out because I had to look up the information the agent was asking me to provide.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

5

Functionality

6

JO
John Oscar

Arts and Crafts, 1-10 employees

More than a year

4.0

“my review”

Pros

As someone without coding skills I was still able to build what I needed. The features do take a while to learn but once you get familiar with both the desktop and mobile settings, they work very well.

Cons

So annoying to see the constant promotions for new apps and extra subscriptions even when I already use them. Those pop ups can lead to billing problems if you accidentally add the same app subscription again.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

TD
Troy Dunson

Marketing and Advertising, 1-10 employees

More than a year

5.0

“packed with features”

Pros

Building solid and meaningful digital marketing platforms for clients has been very easy because the platform is user friendly and packed with useful features. I hadn't even needed to contact customer support until today and that experience turned out to be very positive as well. My team and I especially appreciate the security side of the platform since many of our clients run their businesses through it and rely on it for online stores and event management. That gives us a lot of confidence in the compliance standards and security it provides.

Cons

At this point I can't say there's anything about the platform that I dislike or would speak negatively about.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DP
Danny Payne

E-Learning, 1-10 employees

Free Trial

5.0

“Outstanding service”

Pros

Honestly the rep I worked with was the most helpful and responsive support assistant I've ever spoken with! The service from him was absolutely 5 star and I can't recommend him highly enough. Every question I had was answered right away and he was consistently polite and genuinely eager to help in the best way possible. The software really needs more support assistants like him because he's a real asset to their support team and I truly hope he goes far.

Cons

There really wasn't anything I disliked. Again their rep made the whole experience a very positive one and I honestly can't fault the support I received from him.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

KC
Krystal Clark

Hospital & Health Care, 500+ employees

More than a year

5.0

“LOVE it”

Pros

One thing I really enjoy is being able to build my website exactly the way I want. It's very user friendly and I feel like I get good value for the money without dealing with bugs or technical issues. This has also been really useful for business and marketing especially when I'm promoting my business.

Cons

Honestly there isn't really anything I dislike. The customer support has been helpful whenever I've had questions and I really enjoy features like adding images and videos since they make the website I create look much better using this tool.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

WS
William Smith

Apparel & Fashion, 1-10 employees

More than a year

5.0

“I recommend!”

Pros

The AI integration has been my favorite part of using the software. It still feels like one of the simplest website builders to work with.

Cons

The thing I'm still not sold on is the lack of cryptocurrency integration. If there's a workaround for that, I'd love to hear it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TR
Tanico Riley

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0

“reliable backend website management”

Pros

Being able to manage the website from the backend during system upgrades has been really valuable. Overall my experience with the software has been very positive.

Cons

A limitation for our business is that uploaded videos can't be combined with sound which makes the tool less suitable for the way we work.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KV
Krishna Vyas

Design, 1-10 employees

Less than a year

5.0

“creative freedom that flows”

Pros

Building a website felt far less intimidating than I expected. It does more than offer a set of tools, it almost seems to understand what you're trying to create and helps make the process feel more natural. I also appreciated how it gives you room to be creative without constantly running into technical restrictions.

Cons

There were moments when the platform felt a little too open ended and without much structure even minor design choices ended up taking longer than I thought they would.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10